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February 2024 by Madelyn Maddox
Called to ask if they had a prescription in stock because it was out of stock at my pharmacy and was told they weren’t allowed to give out that information. When I asked why or what I needed to do to get it transferred, the pharmacy technician hung up on me.Beyond unprofessional, I don’t know why anyone would go to this pharmacy when the Walgreens on Crater Road is SO much better. CVS is a nightmare.
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February 2024 by Kara Peebles
Came to pickup medication my doctor sent to this pharmacy. We picked up meds for two other people at the window when mine were asked for. The woman said it was all in the bag, never mentioned they didn't actually have anything for me..drove off and realized mine were missing. Came back to the store, husband went inside to ask for my medicine. The old short, short haired woman said they didnt have anything for me. He said ok and as he was walking away she nastily said "you have to make sure you actually have medicine here before you come in here". She's always nasty when we've come. So if a doctor tells you it's send to a pharmacy how are you supposed to verify the medicine is there (or not) without coming to the pharmacy?! Careless patient care to not even communicate the medicine wasn't in the system..a neuro med..one that can't be stopped suddenly. People like this shouldn't be working in any allied health but more importantly they need to be careful how they speak people..the coworker sarcastically yelled "thank you!!" At my husband as he walked away after she said that. Talking to people like that these days is a risky choice for the wrong encounter. This place needs to be shut down or held accountable. If you are the cause of a patients injury, illness or harm you should be dealt with as such.
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October 2023 by Michael Sheffield
Staff and pharmacy is good. People need to understand the pharmacy does 100s of prescriptions a day and just because yours isn't ready when you want you're rude for what? I think they are great and put up with unappreciative people day in and day out. Most work 6 days to help get your meds ready so show some appreciation for being there trying.
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July 2023 by raven scott
I came to the store because I needed a reprint of a receipt. The associate i approached stated that she needed to contact another person to check for it which I believe may have been a manager. I informed the associate ( young black woman) and told her I had the date of the transaction and the card number that was used and the date. She in so many words tell me that she would have to scroll through all of the transactions to get the receipt. There was barely anyone in the store and no one behind the register so I don’t understand why you couldn’t assist a customer just because it would take a little time out of your schedule. I frequent this CVS because my business is very close by and we often have to buy gift cards and paper towels. I will be taking my business to another location or the food lion close by. If your customers aren’t important, why are you even working for this company.
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May 2023 by Otis M. Hill Sr
There is really poor service on contact that waste my time then hung on me. They not understood what I am deaf communication on Video Phone. Online said ready up it then I come to In Drive but they said not yet oh waste my gas. I have transferred Rite Aid store is better now!
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May 2023 by Robert Frost
Apparently this CVS promotes the spread of hepatitis, AIDS, and other bloodborn illnessesthey refuse to sell syringes to anyone unless they already have a prescription with them and since I'm from out of town and don't and since im on foot and cant get to another pharmacy easily, I guess they'd prefer that I keep using these old dirty syringes with the numbers almost completely rubbed off of them, with points so dull it's like pushing a safety pin through your skinthere's a Walgreens south of here that has sold to me in the past and I may just go there but it's south of here and I'm heading north on foot so backtracking like that would set me back another day or two and I've already been stuck here for too long and I'd really like to move forwardAnd I've already spent days here hoping to to get together the money to make this purchase while still having enough money leftover to eat afterwards and now that i finally have the $10 I needed to accomplish this goal I find out this CVS won't provide me with the product I require forcing me to choose between wasting more time heading in the wrong direction or do I keep using these dirty syringes while I wait until I happen across another pharmacy?
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May 2023 by Morgan Carpenter
The pharmacy is a joke. They are too busy, laughing joking and horseplaying to take care of the customers whether it is in the drive-through in the store or even on the phone my prescriptions were ready two days ago and I still sat in line for 45 minutes for the gentleman I’m assuming is some type of pharmacy manager with the way he was dressed come to the window and goes huh and give them the name, date of birth etc. and nothing. He’s too busy laughing and carrying on to even type it into the system asked me again for the information and then just hands the bag out of the window. Nothing other than that the bare minimum when I go inside I have to stand up at the counter for a lengthy amount of time because they are too busy playing so if you can find another CVS anywhere, I would use that one because this one it really needs an overhaul corporate or management and needs to come and evaluate and review cameras
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May 2023 by Mary Beth Branzelle
If I could give zero stars I would. The worst pharmacy in the area. Not sure if it's policy or personnel. The call service is also horrible. Every time I go to the pharmacy, the wait is hours sometimes days long even when the doc calls or electronically sends in the rx. Calling the help line is horrible. It goes on and on about covid even when you constantly repeat speak to pharmacy.Forced by my insurance company to use them. ?
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May 2023 by Wayne Franklin
I read the other reviews and I believe they are out of date, I moved here from Brooklyn NY about six months ago, I have been a CVS customer for many years. I found the staff here to be very friendly and helpful especially in the pharmacy department, just to be fair with the other reviews, I think thay are a little under staff and need better Staffing with there phone service.
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April 2023 by Brittany Hanney
I wish I could give 0 stars. Dr sent medication over at 11:30am. I had to pick up my son so was sick from school. Got him first then went to get the medicine. I arrive at 12:45. Nothing was ready. The girl in the window said to come back in 15 minutes. Come back and I guess they were on lunch break. So I waited in the parking lot. 2:00 I get to the window only to be told “oh we are out of the medication”.
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March 2023 by Danielle Roseland
I thought the Hopewell location was bad until I had one prescription transferred here. The staff at this location just don't care. You can call multiple times and be on hold for over 20 minutes. I've gone inside one to try and sort things out and the staff were very loudly making fun of a customer in line. I'm no sure how CVS is still in business at this point..
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March 2023 by AKINGS KIDD
This pharmacy is the most unprofessional place and should be shut down. They will not answer the phone and then you wait over and then it hangs up. The manager and the young man were rude and no help. I called the corporate office because they tried to say medication was picked up that was not. They ran the cameras back to find that the medication that I TOLD THEM WAS NOT RECEIVED WAS IN FACT STILL AT THE STORE. HOWEVER BECAUSE OF THE UNPROFESSIONALism and lack of Empathy ,and compassion for people they failed to check. They still did not apologize. I feel sorry for elderly and people that are not able to advocate for themselves dealing with this company. I have switched to a different pharmacy.
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March 2023 by Jean Snowdy
If I could give less than one star I would. The pharmacy does not answer the phone. Called the manager of the store to see if we could get someone in the pharmacy on the phone. Was told they were short staffed and wouldn’t answer the phone and that I should just drive there. Customer service doesn’t exist there. Now I get to waste my gas for a conversation that would take literally a minute.
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February 2023 by Erica Quick
No one cares in this store. From the cashier to the manager to the pharmacist, each person will make sure you truly know and feel how much they don’t care. I must also mention Mike, who will answer the phone after many many rings to only place you on hold and never return. Horrible service
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January 2023 by Cynthia Moore
I have consistently had problems getting my prescriptions filled on time over the last 18 months. Most of the staff is so rude and unprofessional. They never answer the phone. They keep picking it up and putting it back on hold. I Yesterday my doctor sent an electronic script approximately 2-3 hours before my family member went to pick it up. Now I called and was on hold for 30 minutes, and they never answered. As expected, they said they didn’t have it, when I verified twice with the doctor that they sent it. While my family member was standing there on the phone with me, while the pharmacy tech is telling me to verify with the doctor again, they pulled the gate down and went to lunch. Because this prescription was an emergency, my family member went back after their lunch break and suddenly they had the prescription and said it would be ready in 20 minutes. I could go on with other bad experiences. This is the worst pharmacy I have ever seen. Avoid it if you have a choice. I won’t use them again.