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February 2024 by Apostle Linda Guy
I experienced a warm but professional person. I arrived on time and there was no waiting!
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February 2024 by Joselyn Sutherland
Miles is my favorite, he’s been there since the beginning when I first started renting due to having car maintenance issues. I’ve been renting a car for probably over a month now and he’s always working & super helpful. I walked in there saying I wanted the cheapest available, cheapest everything and he didn’t judge me in the slightest haha may have had dumb questions too and seemed clueless cause it was my first time renting but he didn’t treat me stupid in any way so I appreciated that a lot. Miles Provides excellent customer service and is very generous. I had to switch rentals at one point so they can do a check up on the car & the next day I realized I left my keychain with my house keys and car keys on it (inside the car). Miles called me first thing in the morning!! told me about it and kept them safe for me so that really relieved me!! thankful for this place, everyone is kind and very helpful!!
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February 2024 by Travis Jones
Great service
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December 2023 by Terrie Bland
They were very Courteous.And helpful.
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November 2023 by CJ Callahan
My favorite place ro rent from. Nice people and usually have exactly what I need
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August 2023 by Howard Di Savino
Didn't have the car promised. I Canceled and went to Avis.
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August 2023 by Autumn Humphrey
My family always rented from Enterprise, and told me how they are the best. Of course, I thought I would get the same 5-star treatment. Unfortunately, I had a bad experience. I made a reservation the month prior. Someone called me two days before to confirm, and then ended up calling me the day of my reservation to tell me that there were no vehicles! Instead of providing a solution, I had to be the one to suggest to the representative to call another location. Fortunately, a vehicle showed up only for the maintenance service indicator to pop up while in use.Given that I needed the vehicle for the weekend, I was going to drop it off on Sunday. Yes, I know the office is closed, but why offer a key drop off option?? I was charged the Monday fee, even though I dropped it off on Sunday evening. This wouldn't be an issue for me, except that I've had family members use Enterprise for weekend trips (for business and personal reasons) and they never were charged for a Monday drop off, when they did the key drop off for Sundays.Someone called me to ask for feedback, and I gave it. In return, the representative sounded defensive. Don't ask customers for ways to improve, if you're not really going to listen or do anything about it.
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July 2023 by Bless Humility
I would be a depressed being if it wasn’t for enterprise rental. I rent from here almost weekly when I’m in this area,And it seems I will always rate them with Five Stars because they continue to have an excellent job with their representation of their employees their.I’m most grateful for the pick ups and drop offs which I can save versus booking an Uber or Lyft . There’s an drop off box at the door just in case I’m early or later bringing the vehicle back.I can’t complain, it’s a Winning situation, I’m already looking to book this weekend, hopefully!
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July 2023 by Brenda Henderson
Courteous staff. Easy process. Good value.
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July 2023 by Catherine B.
Great experience. I was screwed over by the Enterprise in Colonial Heights, but these folks came through and got me in a vehicle so I could start my vacation, even though we were a day late leaving. Poor customer service at the Enterprise in Colonial Heights. I will never go there again. Thank you, S. Crater Road location.
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May 2023 by Ayman Ijnaid
Enterprise are professional and accurate. When u want to rent any car Tahoe size from this office confirm availability by calling them even if the application show availability. For them ford-explorer size is considered Tahoe. Office people are nice to deal with.
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February 2023 by Avanti Clavo
Courtney was a pleasure to work with. Gave me no problem when I needed to extend the rental. She also was very concerned and sympathetic with my car not being done at body shop.
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February 2023 by Tracey Perdomo
Well I needed a replacement because the car that was rented to me sensors went off. And I sat on hold for 20min. Because they didn't want to to take of the problem. And still no car never answered and never called me back.!This is (colonial height) branch... That was terrible!But the (PETERSBURG BRANCH) DANG! You are perfesinial! And that goes a longs way. All of you in the office hats off and thank you to make sure everything got taken care of. You are amazing!!!!!
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January 2023 by Jay H
Staff was supper helpful specially Mackenzie for getting my family and I a spacious car to get us back home after our car broke down.
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January 2023 by Karen Snyder
People are very nice, customer service is very helpful and cars are very clean.
