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September 2023 by David G.
They say free estimates that's a lie they charge like 150 bucks just to look at it.i dropped my truck off they keep it 3 weeks never called me I had to call them I had a oil leak they charged me 1300 bucks to change the oil pan gasket wouldn't recommend them to work on a lawnmower I won't go back for sure
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March 2023 by Carol C.
Gene's Transmission Shop replaced my transmission about three years ago, and I've not had any issues since. I've traveled an additional 50,000 miles on the replacement transmission and am very pleased with the work that was done.
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February 2023 by Kathleen Cowley
Our car broke down while traveling and we were so lucky for it to break down near Gene's transmission! Charles fixed it at a very reasonable cost. Michelle was so helpful starting with tow info and just continued to assist in numerous ways. We will always be grateful for their expert skill and kindness!!!Service: Transmission
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November 2022 by Steven Gupton
Great and prompt service! Fair estimates for excellent work!
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October 2022 by Rhonda Strickland
Excellent customer service. A mechanic you can trust.
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August 2022 by Steve Barlow
Charles was extremely rude. I called in order to see if he could schedule me and give me a rough estimate for a valve body replacement on a Subaru. He became upset, he asked me how I knew what the problem was, I told him it was diagnosed by the Subaru dealership and I was hoping he could get me an earlier and save me a little money. He told me that he didn't like people like me, that he is the transmission specialist and he is the one that gives the diagnosis, then he started rambling about how he talked to somebody else just yesterday like me and how people like me and him our customers that he was glad to get rid of people like me and him. This was easily of the worse customer service experiences that I have come across. Afterwards I spoke to other transmission shops that were all helpful and understanding. I read another review that said he became angry at them accusing them of price shopping, perhaps that's what set him off.
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May 2022 by Helene R.
In 1999 I took my dodge daytona In for a new transmission As per my father and husband I zeroed out the trip odometer and left it with a full tank of gas. Gene was selected because they were doing all the work for the police department. I was told it would take about a week because it was a holiday week. When I picked up my car I drove less than a block and the car was undrivable and making noises. I took it back and they kept it another two days. I went back and saw my rims were now scraped up and the car trip odometer was at a little over 700 miles. I asked and gene said all we did was test drive the car. And he said the transmission was now fixed. I had taken photos of the zeroed out odometer and full gas tank. I asked if they test drove the car to Maryland. Gene took offense and sent me out with my car. I went another block and could not drive my car. I had it towed to the dealership. They determined someone had hit a curb with my car this scraping and bending the rims but more importantly the transmission was not new nor fixed. Genes had simply spray painted it to look new. Also several of the motor mounts were missing. I took Gene to court. The judge asked to recluse himself because he was a friend of Gene I said no because I knew I had enough evidence. During testimony I had the mechanic from the dealership testify. I also asked Gene if they are in the habit of driving around in cars they work on He said no which opened up the door to having a police officer from Petersburg to testify that the same thing happened to him when he took his car in for transmission work. They had driven his car over 600 miles. I won the case for 1088.00 and to date in 2022 I have yet to be paid. Thank God for yelp. I would not let them touch a toy care if my life depended on it. This is the absolute worst place to go.
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April 2022 by Kelly Hughes
We used Gene's recently to replace the transmission in our relatively low milage Chevy truck (a known issue with our make and year)He was very patient and informative as we asked questions. I feel confident it will work better than factory nowService: Transmission
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November 2021 by JOHN REID
Best of Petersburg no worry .
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August 2021 by Jeffery L MackSr
Only towed a truck there the people seem very nice they were very busy
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August 2021 by Brian Jarratt
Charles and Michelle makes you feel right at home good shop good people
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July 2021 by Andrew F.
Went there to get a transmission rebuilt they didnt seem very confident in their work when I got it back. Out $2800 and several thousand more having the job done twice and having to take them to court. . Lied on my work order said it was OVERHEATED on reman. Engine as well . cooler was seperate from radiator as well as heat tab remains for warranty on the engine proving it was never overheated Soon as i mentioned court he said i voided my warranty. He is very bipolar according to his wife. Burrs on pump are in direction of operation not installation as the transmission was mated to the engine outside of vehicle but tried to blame it on me. They are straight crooks DO NOT GO THERE!PICTURES SPEAK A THOUSAND WORDS and I have plenty!
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July 2021 by Keith Green
Expert, professional, technical, service!! Friendly, knowledgeable, technicians!! I would recommend them to anyone.
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February 2021 by Carolyn Edwards
I have not been there
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January 2021 by dee boykins
He charge you 115.00 bucks just to even look at your transmission and he dont like talking to customers, he will refer to the front desk smh