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January 2024 by Amy Parrish
We were stranded on the side of the road with our travel trailer in tow. Our truck had overheated. We were towed by Tucker's towing, awesome service, to Whelan's. They were very accommodating. We were allowed to park our camper in their lot. They fixed our truck the next morning. And we were very happy with them. Very easy to deal with.Would definitely use them again if necessary, and highly recommend.
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December 2023 by Nujersey Devil
Outstanding service. Very professional, and excellent knowledge. Experts at what they do!
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October 2023 by Richard Beaudet
Jim is an honest and reasonable mechanic. I would recommend using Whelan’s to everyone. We had our Honda Odyssey worked on in Chesterfield where they broke our AC. They said that it wasn’t their fault so we took it to Jim. Whelan’s found that the other mechanics had disconnected a wire harness to the AC unit.We had them do the 105,000 mile service on our Odyssey and they did it for about half the price of the dealership. They are great!!!
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October 2023 by Mike B.
Had a four wheel alignment done and my truck drove straight as an arrow, Two days later upon closer inspection I saw my driver side front cv axle boot slinging grease everywhere in the wheel well. It wasn't doing this prior to my visit to their shop, I can't prove they cut that boot, coincidence possibly. No big deal because I'm well versed in vehicle repair, I'll repair it and store this information in my memory for future use, unfortunately I have to get another alignment after I replace the axle. The technician that did the work never mentioned this condition.
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October 2023 by Minnie L.
Super fast and efficient, they really inform you and are very knowledgeable about what they do. Services are a better price than most other companies in the area. Very happy with the oil change and overall check, I've been having bad luck with other car service centers but here with an appointment I was in and out in an hour. Thank you!
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September 2023 by Larry Gritton
I enjoy taking my trucks to Whelan's. They do the work in a timely manner. I'm getting where I can't do a lot of my own work anymore, so it's nice to have someone I trust to do the work and this is only 1 of 2 or 3 I trust to work on my vehicles.
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August 2023 by eddie anchondo
Reading the reviews, I know mine will be an outlier or removed since my review will not match the others. The appearance of the facility, superb, the friendliness and respect shown to customers, really good, the waiting room, great. However, the reason for the 2 stars are due to the following.I was told that my AC was low 5 ounces, it knew it was not, I asked them to check to make sure my compressor worked because I had just refilled my own with my own equipment. The front desk person said that my freon was low and the compressor worked and it was blowing cold air. The temp of the air did not change and what I asked them to check, the fact that when I pressed the max ac button the flow of air did not change and actually got warmer remained the same.Then I was told that my inspection was about to expire and they could take care of that, my truck had never had any issues. They came back with a list of 4 or 5 items that they said were wrong, the one that got me was my headlight needed cleaning because the pattern was not appropriate...... you read that right they wanted to charge me for the headlight being dirty. I said no to the 4 or 5 things and paid my AC inspection fee, with the issue not resolved.Again, Friendly, courteous, clean facility but you will pay for that facility.
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August 2023 by Roy Chittum
Was on our way to FL when the power steering went out. Was able to get repaired right away at a fair price. Great customer service!!Service: Steering & suspension repair
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August 2023 by Michael Oakes
I really liked the service.jim was very helpful and knowledgeable and his staff were awesome.and the fact that they also do warranty work as well is a definite plus.i will definitely use their services again In the future
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July 2023 by N M.
My family and I were traveling from Northern VA to Myrtle Beach having the most fun family time, when all the sudden we startEd hearing some rattling noise under my care. we were extremely scare knowing we have another 5 more hours to drive and not knowing where that noise was coming from was very worried. we decided to stop and look for a car repair shop. we selected Jim Whelan's Service Center because at this point we needed some honest and efficient technician to find out the cause of that scaring noise. we got to the shop and Mr Bryant was very nice and understanding that we were traveling fromfar away with the family and still had a way to go. while it was a busy afternoon and the shop was extremely busy, he didn't hesitate to take a look at our car and always giving us a sense of relief stating he didn't think it was a major thing to worry about it. his technician tested drive and soon enough found the cause of the noise. issue was corrected promptly. wed like to give 10 stars if we could. the customer service and peace of mind we received at this shop was priceless. they realLu created an experience for us. not only they were honest but efficient and understanding. I highly recommend this place to anyone looking for a shop that cares about customer service satisfaction. Thanks Bryant and all staff members of this amazing shop - Jim Whelan's Service Center. Gratefully,The McKenzie family
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April 2023 by Ayman Ijnaid
I went for state inspection. Have nice people to deal with. But their prices for the spareparts is expensive. A couple of wipers for 50us$ is exaggerated.
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April 2023 by DeAnna Howard-Jones (Ultimate Reviewer)
Very nice. Customer service over the phone was very informative
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February 2023 by Mark Buteau
Little expensive but you get what you pay for; great service.
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February 2023 by Lisa T.
I needed to get my car inspected and they were able to work me into their schedule even though I didn't have an appointment. Fast, affordable and great customer service. I definitely will be back.
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November 2022 by Amanda Bishop
Had to get my car inspected and then some stuff fixed. Great price and great job.
