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May 2023 by Wade Wiggins
Very helpful
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February 2023 by Christopher Johnson
No I phones and no show of enthusiasm when I as a new customer walked in the store need to be better prepped at what to do customer service wise they did not have it together
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February 2023 by Google user
No I phones and no show of enthusiasm when I as a new customer walked in the store need to be better prepped at what to do customer service wise they did not have it together
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December 2022 by eng kilani
Amazing customer service
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March 2022 by Nadia McDaniel
Im not too for sure about metro pcs the company… but THIS EXCAT store is GREAT… the man manger was really pleasant and had great customer service. Every question I had he had a answer and was really patient I hope he reads this and also the ceo of the company! Thank you sir i for got your name be we was talking about you just getting a iPhone in December.
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March 2019 by Private Private
Visited with a friend. The representative was personable, friendly and knowledgeable.
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January 2019 by Carla Kincaid
Can't get my hotspots
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September 2018 by Jessie B
When i called the guy answers the phone by saying "yea" was very rude and would not answer my questions I would not rexcomend going to this store at all
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August 2018 by Tamara Bland
I went into the store yesterday 8/06/2018 about 6:48pm to pay my bill and I did know the store didn't close until 7 . First the rep didn't greet me I saw where he was counting the money and open sign was off but the door was open but it wasn't 7 . The rep was very rude I said I would like to pay my bill he said in a rude way im closed I then said well its not 7pm yet the rep then said well I got somewhere to go I then said well it not 7 he then said I said I got somewhere to go . I proceeded to ask for his supervisor name he said I'm not going to tell you i the asked his name he said I'm not going to tell you . If you going to hire young people make sure they know what Customer Service very rude unprofessional rep without a name badge and myself coming in to a store to make a payment it wasn't going to take 5 minutes.
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August 2018 by Gote M.
Walked into the store and was greeted by Gabe. He offered me and my family many different options. We decided to purchase 4 phones with new lines. Helped us with set up and walked us through the new phone features. Super cool guy definitely worth the 5 star review.
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July 2018 by Jess S.
This is by far the best Metro PCS store in service center in the Bay Area the owner Gabe is fantastic he knows how to treat people and he's very fast and effective with resolving phone related problems I wouldn't think of going to another store he's my guy
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July 2018 by Thomas E.
Guy seemed friendly enough and I bought a new phone for my wife. He told me to send her in in a couple days and he would give her a better cover than the one I purchased for her phone. A couple days later she told me she went in after work and he charged her $14 for the little piece of plastic that goes over the screen. it fell off the first night and she wanted me to return it for her. I went in to return it and he refused to refund me. I can't believe that over a piece of plastic he is willing to lose a customer and get a bad Yelp review. I told him that's fine we won't be back
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January 2018 by Shukri H.
So I have been toying with the idea of getting my youngest son a phone. My son is 10 years old, most people would say he is to young for a phone. I actually walked in to this store, a gentleman named Gabe greeted me.... He offered me many options, after I explained my situation. We ended up setting up and old iPhone I had at home. The deal was so good for the cost of month fees...I switched all my kids phones to Metro PCS service...with no contract. Gabe was pleasant to deal with, and no salesman pushy feel! A great looking shop with 5 star service!
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December 2017 by G D.
Been going to this Metro store for a long time. The owner was cool but a SCAMMER! Watch out for him. He is the big bald guy. He tries to be smart and lies in your face about Metro PROMOTIONS. Which are not there when you call Corporate office. Don't go here! There's plenty of other Metro stores in the Bay Area. Good luck!
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November 2017 by Flexi376 BO3 and music
Love it
