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November 2025 by Jamie Moore
Truck looked like new when I got it back
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October 2025 by Tanya White
Other then a few scrapes and spots that I thought would be taken care of, the work was outstanding. My car looked new when I picked it up!
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September 2025 by William Jackson
Customer service very professional
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September 2025 by Mr H.
Haven't bought a car from them yet but I did go and test drive one. The salesmen who I talked with named Archie was down to earth, friendly and very respectful. He had a great personality. I'm still in the hunt for a vehicle and I hope when I do buy one Loyalty has the vehicle and price I'm looking for.
I recommend Archie!
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August 2025 by William McNeil
Thanks for my Caddy!
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August 2025 by Tusane quenga T
Excellent
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August 2025 by Najimy Angelique
Archie was amazing! Honest, funny and definitely made sure I walked out with what I needed!
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July 2025 by Kiari Lockheart
The people here were so amazing and nice they helped me get my first car and huge shoutout to Archie Banks the dealer who helped me get me my first car
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July 2025 by Raven Úlfr
Archie was vary pleasant and professional. He was driven to make sure i left the lot happy and driving away in a reliable vehicle. I am now have my own car, after two years of having to use public transportation. If you need wheels and a friendly handshake, Archie is your guy.
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June 2025 by kendra prosise
Loyalty Collision Center repaired my car promptly, and I was very satisfied with the results.
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May 2025 by Karen Earle
Loyalty Toyota-Petersburg does the best body work in the RVA area.
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April 2025 by Quitia J
I love my car but I've had two issues with the Loyalty dealerships. I have the lifetime loyalties plus an added warranty and I had to take my car to Loyalty Nissan, pay to get it checked out and never got the money back from what was left over after the deductible. I also had an inspection at the Petersburg location, left to get a tire put on so they could remove the rejection sticker and came back not even an hour later and both inspectors were gone. It was only noon and they close at 5:30. The guy told me to drop off the car the next day and I told him I live almost an hour away. They literally just had to see that I had a new tire and give me an inspection sticker. Next time I'll stick to getting an inspection where I live because now I have to find a way to get back up there to literally get my tire looked at and get the sticker. All the guy could tell me was that I had 14 days. Sir I came almost an hour away and you expect me to come the next day and drop my car off when you can clearly see that I have a new tire and the proof of purchase. My appointment was at 10am, we arrived 10 mins early and still waited over an hour for an inspection.
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April 2025 by Jennifer Doane
I don't even want to leave 1 star. The body shop managers and supervisors should be ashamed after what happened to me. No customer service skills at all. I've been a manager with a college degree for over 33 yrs and honestly yawl are at the top of the list for absolutely no clue what customer service even has a real definition what that means. I'll never recommend you and I will tell all media and internet platforms how horrible yawl are. You loss my boyfriend's business as well who had purchased 4 vehicles from you. Except this time when he just bought a new truck, he refused to give you another dime. I will never use yawl again. I am disgusted and yawl should be ashamed!!!!!!!!!!!!!
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April 2025 by Heather Hunnicutt
Definitely a great job, good communication
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February 2025 by Small Town Heating And Cooling
This place has been very disappointing on trying to buy a car. We were very interested in buying a car we found online. They said they have to ship the car from Williamsburg to there location. They said the car would be there today, so my wife with a 2 month old goes up there and the car is not there. Then they say it’s at the Chester location. My wife then drives the salesman and our 2 month old up to the Chester location not there as well. They say it’s still in Williamsburg. Then my wife has to drive back and drop salesman off. This is all with a 2 month old. Didn’t even look at the car and will not be buying here.
