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January 2024 by Katie Byrge
If you have the option do yourself a favor and pick somewhere else. The technicians have absolutely no idea what they are doing. Actually Noone in the service center knows what they are doing. Kept my car for over a month. Was promised 2 weeks max. Now it's been 6 weeks and I still don't have my car.
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January 2024 by Wayne wilkins
My wife needed to get a minor scratch on her car fixed. They did a great job.
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December 2023 by Victoria Miller
Trevor, Ryan and Ron went above and beyond to get me exactly what I was looking for! I can’t thank them enough for all of the work they put into getting me into a dream car. I can’t recommend them enough. Thanks guys!
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December 2023 by Chuck Page
I would highly recommend Loyalty Collision Center on Crater road, Petersburg....My wife's Lexus was personally introduced to a wayward deer on the interstate and I'm very pleased with the repair work and the interactions that took place during the process..(shout out to Leslie for outstanding customer service)
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December 2023 by J. B.
Service was excellent and top tier! Please speak to the manager Mr. Leon for your needs and he will surely ensure you are taken care of in a timely manner!
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November 2023 by Tiara McDowell
I had the chance of working with Donovan Ford and I will just say, if you ever buy a car that is the person to work with. BEST CAR BUYING EXPERIENCE!!! Thank you Donovan!
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September 2023 by Marcobama Thomas
The collision shop manager, Leon, is the perfect person to have servicing people first thing in the morning. Great personality and customer service.
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August 2023 by P P
Service is pretty good! As well if looking for a great sales man, ask for Tony Beamer 1.
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July 2023 by J Morgan
In the process of previously looking for a car, this was a location I stopped by.The car that I was shown on the computer & had interest in, is not the same vehicle listed on the mailing I received today, from the financing company where the credit application was submitted to.How does a 4 dr. car ? ? turn into a S.U.V on a credit application, and with who's knowledgeable or permission definitely not the consumer's.Plz... make it make logical sense! Smh... Thank God we found ?? who & what we needed elsewhere.??
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July 2023 by Muhammad raza
I am deeply disappointed with my recent experience at this dealership, where I purchased a 2019 Mustang Convertible EcoBoost Premium two months ago. Despite their name "LOYALTY," it is unfortunate to say that there is no sense of loyalty towards customers. I initially came across the vehicle on Facebook, which was listed under Carfax. Upon interacting with Travis, the receptionist, I found him to be clever and skilled at engaging customers. However, to be brief, my car-buying experience at this dealership was highly negative, with numerous unfulfilled commitments. I strongly discourage anyone from considering this dealership as they provide very poor customer care, and once you've made your purchase, they neglect their commitments. The overall sales process was subpar, particularly due to the actions of their manager, Ryan. Regrettably, the after-sales service is non-existent, earning a "ZERO" rating in my book.
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March 2023 by Maria Aiden
When I tell y’all they made my car buying experience a EXPERIENCE…I mean just that! Tell your friends to tell they friends and fam to go see them! They will take good care of you! Ask for Mr Tony, Mr Ron or Mr Ryan! You won’t be disappointed?
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February 2023 by Rodney Edwards
I had a previous good experience with Loyalty so when I needed another repair to my vehicle they were on the top of my list. Insurance company had me take photos of damages to my vehicle and tried to send me a check for much lower than I thought. Loyalty was very experienced in these matters and was able to help the Insurance company navigate there system in order to get a prober estimate to fix my vehicle. It was way more damage than what you can see from a photo. I am very happy with the way that Loyalty took control of the situation and the repairs done to my vehicle. Thank you Lucas
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December 2022 by Shavonne Jackson
Don’t waste your time going here. I spoke with a representative for almost a week regarding a specific car for my daughter. I had a check in hand from my credit union. I get there for my appointment and not only is the car not on the lot, it’s not even available. It was a total waste of time and they lost a customer that was prepared to pay in full.
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December 2022 by D R Lantau
Loyalty collision did a very good job with the repairs on my 4 RunnerIt was complete on time and it looks good
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December 2022 by Ryan P
Ron and Tony are 2 of the best in the business! Come stop by for the best service in the area
