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September 2023 by Tonney Manyango
Manager Liszt is so sweet and very professional. What great service today.
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September 2023 by Tywanda Jackson
Manager Lizzy promt in assisting me what a great service
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August 2023 by Charlyne Davis
When we tried to move our furniture out we found one of the doors broke. Couldn't remove big stuff. Last storage had a snake. Nothing the can do about it. Was able to get our stuff out on the 31st. Calling for us to pay for August. Very unprofessional especially on the phone. Never again.
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August 2023 by Ricardo Avila
Great work, very pleased with facility and customer service
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June 2023 by Robert Hoyt
I would recommend Public Storage to everyone. The property manager April was great at explaining how it all works and was so easy to talk to. Very helpful.
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February 2023 by Brandon Starks
Hustled me out of 226 dollars for a unit sitting on a curb. I couldn't even get my vehicle in. Then won't even transfer me to another property how rude of a company. Never again
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January 2023 by Danny Batten
Lots of unique tools. Friendly staff. Knowledgeable of items location. Pleasant atmosphere.
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October 2022 by James Miller
Ashley is always a great person to deal with. She is very friendly and helpful.
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September 2022 by Damion Davis
This review is more dealing with the business practices of this company. Public Storage should do away with the no proration for partial use of a unit after the first month/30 days. This policy, in effect, allows Public Storage to rent the same space out to two different people concurrently. This is an unscrupulous business practice because one party is being charged for a unit they moved out of and are not utilizing. Being charged $180.00 for eight days of use is excessive. In addition, pay close attention to what you are being charged for, after explicitly telling them that I don't want their insurance they charged me for it. I'm still waiting on that refund after several days. My advice, try another storage company. UHAUL is less than a half mile away from this particular Public Storage location.
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August 2022 by Migi J.
I would only recommend this facility if you use contactless arrangements. The front attendant is a total douchebag. She is very unprofessional and she saw scavengers through storage units while leaving the front unattended throughout the day she has a very piss poor attitude and I'm surprised she is able to be employed at such a nice facility!
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August 2022 by Coleman Family
Very good (5) star service. Ms. Lorraine is AWESOME! Would definitely recommend!
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August 2022 by Michele Denise Davis
Ridiculous what you are charging now . My storage bill went up 40 dollars? For what?
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July 2022 by Yvette Utsey
Mrs Lorraine, show excellent customer service skills and was very helpful in providing information of any question or concerns that I may have had...Thank you again Mrs. Lorraine
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July 2022 by Mr K Douglas
I called the location today on S Crater Rd Petersburg Va and Laura assisted me she was so pleasant and easy to talk to she made me very at easy and comfortable thank you Laura for you professionalism and good spiritsKDouglas unit 79
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June 2022 by Holly Smith
I had to pay 100 dollars to a lock smith to clear my storage drove 4 hours with uhaul they only cut locks one time a month after the 20th of each month raised my fee 30 dollars so my total expenses for this month was $145.00 storage fees $308.00for uhaul $100.00 for lock smith plus sat in truck for 3 hours after all the monthly bills I paid them for over a year never again almost $600.00 not including gas for car and uhaul.I also do want to say the manager on site was very nice ms.Ashley I do understand she had to do her job
