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February 2024 by gloria watts
Kind and helpful people.
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December 2023 by Yolanda Jackson
T They call your phone too much
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November 2023 by Tony Bynum
Very good, Quanika found just what I was looking for. Just didn't like it took so long to deliver.
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October 2023 by Tammy Cunningham
Great staff in South Park in Colonial Heights
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September 2023 by Brittany Harrison
Caught covid and had to return my furniture due to not being paid by my job. They wanted me to call out of work so that someone could come pick up their stuff. They're petty and ignorant. Theresa has no business being manager. Threatening me with legal action as if I wasn't trying to return their stuff. Don't waste your time. Colonial heights rentacenter is so much more professional.
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July 2023 by Pamela Martin
Applying and processing was quick and easy. However, for some reason my auto pay was stopped and I signed up again for autopay and it stopping AGAIN! With all the scams going on, I have trouble trusting all the emails and text messages and feel like once I sign up for autopay, it should not require additional signups! Very frustrating and distracting with my busy schedule
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July 2023 by Shawna Lamm
Very friendly staff and affordable prices
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April 2023 by Davida Williford
Store manager Theresa has been harassing me since I’ve been a customer
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December 2022 by Harley Kirkland
Great customer service and quality
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November 2022 by Tawanda Bell
Theresa helped me get my oven but was frustrating to get a delivery date and wait for it to have to go to pick it up myself… it was resolved and I understand it happens but whoever it was that answer the phone should not make reservation and not have it okayed because some people do rely on getting stuff for special occasions or because if the need
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October 2022 by Victoria Miller
This location has given me nothing but issues. Starting first with Teresa and going on and on. I have told THREE separate employees, including Teresa that I have switched jobs and now get paid every two weeks instead of every week. I was assured by 2/3 employees (because teresa didn’t care about anything I had to say) that it was fine and as long as it was being paid, I’m okay. That they couldn’t do anything regarding the late fee unfortunately and I completely understood and stated that I had no issue paying it because I switched jobs. Now this location is telling me that due to being “too late” constantly that it did not matter if I paid the ENTIRE balance, in full, they’d refund me and come possess my merchandise anyway. I’m hoping to hear back from their district manager asap after filing my complaint. Pick literally ANY other location. The two men associated that I’ve spoken to and the previous male manager were all FANTASTIC. 10/10 on customer service and helpfulness every time I called. If they all had a location of their own, I’d suggest it to anyone that listened but now due to the replacement manager and whoever I spoke with tonight, I’d advise anyone who would listen to steer clear of it.
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September 2022 by Shanita Prosise
Everyone was very friendly and nice.
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February 2022 by Priscilla Eatmon
Continuously harrasses me even though they always get paid whether behind or not. I have asked them multiple times and spoke with the local business manager. They will come on your property and diclose your financial information to any and everyone without asking for their ID to see if they are on the disclosure form. It is actually illegal collection practices. They will call several I mean over 5 times a day. Avoid this if you can. The "scare" tactics are illegal.
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August 2021 by James Calyborne
Horrible service tried to sell me a stained mattress with a blood spot and tell me it was gently used. It clearly hadn't been cleaned. And then I look at a sofa set and it had dog hair under all the cushions. They are selling unclean furniture I will be contacting the better business bureau. This is the nastiest place I have ever been to. People need to know about this it's just horrible. How many people have they done this to.
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August 2021 by Saquise Wimberly
The furniture was very DISGUSTING and obviously not cleaned before being put up for resale.I opened the drawers and there were panties still in it. As a private contractor for fort lee I WILL NOT be shopping at any rent-a-center again if this is the quality of your service .
