-
December 2023 by Donna Holloway
Went to both Petersburg post offices today. Neither would cash a 599. Dollar postal money order. Both said they didn't have the money at 4 pm .
-
December 2023 by Mary Beltran
It's incredibly silly that they can't tape my package closed even though it's a USPS location so I know they have some available (and if they don't, that's telling of their incompetence). This isn't an issue at the Colonial Heights location and the Disputanta location. Another thing that makes this location infinitely worse than the other USPS offices around is the tall older white man who works here, he's not a pleasant person to speak to, to say the least. The only positive I can give to this place is that service is usually fast, but so is every other location around here so that's quite literally the bare minimum.
-
December 2023 by Katie Vinson
The female that answers the phone is rude and told me she doesn't know anything about the drop box in their front parking lot. She refused to get someone on the phone that knew about it. Very bad attitude and obviously is very unhappy with her job. Not to mention, I had to call 5+ times to get an answer.
-
December 2023 by Robert Bird
So much for opening at 9am. Nobody opened the mail area no workers answering the phone. UsPs is an example of a failed business.
-
September 2023 by Jay Dog3005
They tried to deliver my package to another address and then told me I had to pick it up or they were gonna send it back to the sender
-
July 2023 by Debra Johnson
The worst PO I have ever used and i am 65 yo, You pay for shipping and delivery for packages , And you at home watching for them, then you get Message to pick it up at the post office ,I guess they to Lazy to bring to my house. It's not the first time either this has happened. What happened to mail and packages will be delivered Through rain, snow, sleet, and hale, they can't even deliver it in clear weather.and you call and can't get anyone to answer the phone ?
-
July 2023 by Patricia Johnson
I am satisfied with the service at my P.O.
-
February 2023 by Quint Jones
I wanted to ship a package overnight but it wasn't going to get there til Tuesday. They were honest and didn't take my money
-
October 2022 by tiffany Ralston
After filing several formal complaints, the post master at this location was incredibly rude and did not listen to a single thing I said. Her refusal to deliver my mail, as addressed, only got worse after I complained. She is purposefully retaliating. I have learned that my complaints are being investigated against the post master. She lied to me claiming she could refuse my mail because she did not recognize the name. I have been told by 5 separate USPS employees, both under her and above her, that mail is delivered by ADDRESS, not name. So yes, she is effectively breaking the law. I look forward to the results of the investigation and will more than likely be seeking formal and civil charges against her.
-
September 2022 by Rick Borton
The lady that I interacted with my first time there was great. The tall elderly gentleman is rude, combative and ran me in circles between the other post office. I guess Government tenure and tax dollars entitle him to be a total j**** Very sad.
-
July 2022 by sevlowz
old man was very rude
-
July 2022 by John King
Amazing I get Mail about once every week and a half, I guess DeJoy will be successful bankrupting the postal system, I have always supported the postal workers, but when I get bills after the due date I went to everything online, canceled paper bills and ended my need for postage stamps, so good luck you are fighting your customers not DenJoy, falling right into their hands, I and my son matched with you in Richmond to save Saturday mail supporting you as a Teamster union brother but I'm disappointed when you pass my house and don't deliver my mail good luck I think you have the wrong enemy.
-
April 2022 by jordyn webster
I am ever one to complain, but The older gentleman who “helped” me at the crater rd post office today was incredibly rude and combative with me for the duration of our interaction. I am not sure why because the post office was dead and I did not seem to be holding him up from doing anything else.I was needing help with a mix up with a package that could not be delivered to my address and I was checking if it may be there. He waived me off immediately without even checking and directed me to check with the other post office in Petersburg. I said ok and left without pressing further.As I was leaving, I received a call from said post office confirming that the package was received by the crater rd post office March 7th. When I went back in, I had to plead with him to even check, he was rude through the entire process and then it took him less than a minute to find. My package had been there the whole timeI don’t know who hurt this man, but he is not the kind of person who should be the face of a federal run building. The reason it took me a few day to address this issue is because I have been dealing with a loss in my family, and o finally found the time after about a week today and was treated terribly for no reason
-
March 2022 by James Mason
They deliver packages to the wrong address and then tell you that they have to put a note in the other person's mailbox explaining what happened and I have to wait and hope that the other person gives it back. And now when I call, my call goes to a fax machine so in other words the lady that I have been talking to about this has blocked me, REAL PROFESSIONAL
-
October 2021 by DivaK Essentials
They are unprofessional and lazy. The tall white male always has a snarky condescending response when someone has an inquiry. And they do not like to get up from that seat to assist with anything that isn’t within “arms reach!” They have poor customer service.. ALL THE TIME!
