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February 2024 by Ashlay Kiah
I've always receive the most help from young Black man who looks like Jacob Lattimore ( I'm bad with names his might be Marcus) . He's literally always at work and always goes above and beyond to help. I appreciate it.
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January 2024 by Shakema Taylor
Customer service was great and Noah and Travis was very patient with me Noah made sure I understood all the information and Travis helped me with some minor issues and my kids loved Travis and ask’s about him everyday I will be booking again they were great
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January 2024 by Debbie Mclean
I have rented hear before and will again
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January 2024 by Latrisha Graham
Service is always excellent. They go over and beyond to please their clients.
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January 2024 by Brittanie Jones
They was so amazing will definitely be renting a car again from them. Marcus Wade he was so very helpful. An I thank him so much!!
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January 2024 by Deborah Kelly
Reserved a car online. Enterprise kept me updated through email till it was time to pick the car. Picked me up and dropped me back off when I returned the car. Very satisfied with the service I received through out the whole process. Definitely recommend Enterprise!
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January 2024 by Alfarshawn Mitchell
Professional and fast response to all my needs. Kept me informed of all changes in reservation.
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January 2024 by Samantha S.
I'd give 1 star if at all possible. The one guy who works on front, when I went to get my rental had a huge attitude problem. Not to mention, once I finally got my rental Monday morning, I had that rental for 2 weeks and my back window EXPLODED on the highway. So I had to bring it back & pay a deductible, when it was no fault of my own. They also have charged my card MULTIPLE TIMES without authorization from myself, and the one time they DID ask, I said I couldn't pay anything yet due to being out of work with covid, and they still took money. They didn't even care to ask if im doing alright or anything of that nature. Overall, 0/10. Here's some pictures (screenshots of videos since it wouldnt let me upload video) of the exploded window will never be going back to this location in the future.
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December 2023 by Randall Middleton
Great service always!!!
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December 2023 by Calvin Watson
Can you tell why they never anything to rent on Airlines bvld?
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December 2023 by Cj Vincent
Great experience! Friendly and knowledgeable staff! The only minor issue we had was the change of security deposit. On the enterprise website it states the security deposit is between “ To account for Renter potentially incurring additional amounts owed under the rental contract, at the time of rental, renters without a ticketed return travel itinerary will be required to provide a deposit between $300 and $850 depending on the rental location and class of vehicle rented”. April of this year I rented a car and my deposit was 200. When did this change take affect? This has nothing to do with the staff at 2841 Airline blvd they did a great job taking care for and my family!
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November 2023 by Ibe williams
My experience with Enterprise Rental Car has ALWAYS been a wonderful experience from start to finish! Thank you for your professional and courteous staff at the Airline Blvd and High Street locations!
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October 2023 by Bill Sturm
The folks at this Enterprise were very helpful and professional. They were able to get me in and out very quickly.The only criticism I have is for Enterprise as a company. At the end of this rental period, I will have rented a car for 6 months this year alone. Needless to say, I am a Platinum Enterprise Plus Member and according to my account, I have at least 4 upgrades but I am unable to use them as I was told, the only way I can use them is by booking online. Unfortunately, my rentals are booked through a travel portal with my employer.
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October 2023 by Darrell Chandler
Very very good, every single person that helped me where wonderful. Had an issue with the first car and when I called and told them what was wrong, the told me to bring it back and put me in something better. Without any issue.
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October 2023 by Kyle Christopher Bees
The service and product of ER-A-C is consistently good so as usual I was impressed though not surprised. My one grievance is the closing of my neighborhood location on High St. in Portsmouth, Va. as I could and usually did walk to it. The staff certainly were still up to Enterprise standards and lived up to my 2+ decade experience and expectations.
