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March 2024 by Skyler F.
Filled with a bunch of people who can't do their job. They also can't communicate anything to fellow employees and are rude. Negative stars if it'd let me
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February 2024 by Lorenzo Charles
My new 2th place to buy groceries!
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February 2024 by nena watley
Have heard the horror stories from other people about this store from cold products to staff along with everything in between. But took a chance today by ordering my groceries as order pick up. The person who brought my things out was absolutely amazing. But the fresh meats were a force to be reckoned with not to mention how my items were bagged. I was given bags that were ripping by the handles giving me no way to carry my groceries into my home. The chicken pork sausage and lunch meat smelt rancid. Called the store of course no answer. So I processed to call customer service. After a hour of the representative trying to contact the store instead of resolving my concern and then handling it on the back end she said she would refund my items. I was given a total asked to have her repeat it to ensure I was correct but she did not. Then look at the email sent and was told I won’t get the money back on my ebt card for 30-45 days. So not only am I left with meats that are rancid and not safe to eat that had to be tossed but also have absolutely no way to replace these things. Will be taking shopping anywhere away from Kroger and anything in its vicinity.
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January 2024 by Virginia R.
I've never shopped at Kroger before, that being said, I was delighted to see how many options they give you. The produce is fresh and well displayed. The isles are huge so you don't have to squeeze around other shoppers. My only complaints are the prices. They are more expensive than other grocery stores but have more options. I may go back, but in this economy my wallet will not condone it.
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January 2024 by Kiyoshi Sudo
Very nice and large supermarket in Portsmouth. The isles are wide and easy to walk around with the shopping cart. Very nice wine section, too.
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January 2024 by William Reichenbach
Store has really bottomed out in the past few months. Gang graffiti in the unisex bathroom by the pharmacy, health and beauty products locked behind glass, products not in stock and store is dirty. Beer bar removed and manager stated store will be closing in 24 if shrinkage isn’t slowed… it’s a Portsmouth problem. Taking my $600 a month grocery money elsewhere. Trifling store.
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January 2024 by Ellis Wyatt
The outside of the store is very clean.
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January 2024 by Sunshine Sunshine
Refused to let me in the store at 1035 stating they never let anyone in past 1030. Absolutely awful after walking to the store entrance in a terrible storm and getting soak and wet. Disgusting customer service. It wouldn't take me 30 minutes to buy one item.
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December 2023 by Renado Prince
Only two isles open and one self check section completely closed. Customers are backed up down the isle to mid store. Poor management?
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November 2023 by Amanda M
Trash. Plain and simple. The store states it closes at 11pm. Every time I go at 8pm they've already shut down the main doors and you need to go through the exit to get in. There are no actual registers open. The self check out line is down an entire aisle and you are waiting a good 30-45 minutes to check out. Simple items are behind locked cases here, so have fun with that wait time/trying to get a begrudging employee to actually help you. It's dirty. The walk in from the parking lot is borderline terrifying at night. Just go somewhere else honestly. Driving here is the worst, but this store is not worth the convenience of its closeness.
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November 2023 by Sandy Little
Fredrick Blvd. Used to do well. NOW, the store is dirty. Hardly do you find a cart in the store to use.The Manger has been spoken to many times and he keeps saying carts have been stolen. Today AGAIN no carts inside for customers to use. However there are carts all over the inside of the store filled with display items cause they are working. I counted 14 carts that employees have full. The stores dirty. As I left the parking lot was full of empty carts. But none inside for customers. Checkout lanes are dirty as well needs sweeping. Mt cashier held a long conversation with a customer that continued well after the transaction was completed. Then they had to exchange phone numbers. Because the store manager has been told of these problems and they only get worse. I blame him as well as the distract Manger for allowing poor management to continue. This store doesn't deserve a one star.
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October 2023 by Taj Scott
I’m in the military I work 7:30am-7:40pm. I leave my house at 5:45 and don’t get home until 8 or 9 sometimes if traffic is bad. I rely on this store for groceries and to pay bills because auto pay can be a pain sometimes even with a military paycheck. Well tonight I stop on my way home to rent a carpet cleaner I arrive at 8:30 pm and they do not close until 11. Awesome I have plenty of time right. Well I go inside and I get my wife dinner and head to check out where I’m told I have to go to customer service/money services to rent the carpet cleaner but I can pay for my items there, okay no problem, I head to the counter and set my things down. I proceed to wait for 45 minutes at this counter, I tried to locate an associate to assist me and they are all gone. None in the isles no one at any register including self checkout. So I call the store that I am waiting in multiple times and no one answers the phone. I can hear the phone next to me as it rings and no one answered it. I finally see an associate and ask for assistance who proceeded to tell me that they are going on break and can’t help. After waiting another 10 minutes I was approached by an associate who informed me that the customer/money services desk is closed even tho there is a sign on the desk saying open until 10. This was ridiculous, I can’t believe that they allow this type of behavior and laziness at their company.
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September 2023 by Paula Dickerson
What is up having only 6 self checkout and 2 regular checkout lanes at noon on a Saturday?! Ridiculous!!! At this point I’m about to start going to Food Lion almost 10 minutes away instead of the 5 to Kroger. Ridiculous!!!!!
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September 2023 by Dennis B.
A complete waste of time. 3 times in a row...different times of day and days of week. only one self check station open and 2 maybe 3 checkers open. Way long lines. another example of post Covid. "who cares they will wait" costumer service model. A they are not hiring and what they are offering is too low wage. Sad
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September 2023 by Randy Smith
Make sure you arrive before 10:30. Yes, they supposedly close at 11 but they start locking up and blocking off the entrance doors at 1030. So you have to be persistent and scoot in via the Exit doors if you need that last minute carton of eggs, or anything for that matter.But be sure to be out by 10:50 or else your stuck with just two slow self checkout registers. As the cashier is already shut down too. Then again, with them limiting it to like 30 customers by shutting the doors at 1030, I guess that it's okay.