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June 2023 by Mr. Turner
Unfortunately, Liberty Tax has been the WORST tax prep experience I have ever had. I went into one of the nearby locations back in April of 2021 to file my 2020 taxes. The tax preparer was very nice and professional, she took all my information and said she would call me when the return was ready. Keep in mind, this was a Covid year and things were moving slower than normal and I was even cautioned that refunds would probably be several months before being ready. No matter, in a few weeks, I picked up my return, payed the $550.00 (ugh!) and went my merry way. When November rolled around and still no word about my refund, I called the Liberty Tax office, but of course it wasn't tax season so one was there and all I got was a voice mail box that was full. Next tax season (2022), I went back to the local office, my tax preparer no longer worked at that branch, spoke to the manager and was helped by another preparer. I was told that they would find out the problem and take care of it for me. After a couple of months and no word, I tried contacting the office to no avail, it was no longer tax season and the voice mail box was still full. I spoke to Liberty Tax Corporate, another local manager which solved nothing. I finally contacted the IRS to check on my return and to my surprise, my 2020 tax return had NEVER been filed. In April of 2023, I located the original tax preparer at another Liberty Tax branch and she assured me that she would resolve the situation. It is now June of 2023 and I sit here writing this review still in the dark as to why Liberty Tax holds my 2020 return hostage and will not file it. It is next to impossible to get a human on the phone at corporate and no one local seems to be able to do anything. As of right now, I have the lowest opinion possible of my experience at Liberty Tax!! Thank you.
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April 2023 by Robert Davis
Had to do my parents taxes. They have annuities they had to cash, and a multitude of other 1099s and other tax forms. Had no idea how to file these. The tax professional was thorough, knowledgeable, and he read the room properly. I just didn’t feel like chitchatting. So I let him do his work, and didn’t feel the need to show pictures of my kids, or my dog, useless chitchat. Yes, he was friendly, gregarious and pleasant, but he didn’t talk me to death either. I’m sure if I had engaged him, he would’ve been pleasant as well. But I just wasn’t into it & he could sense that. I was extremely grateful. The whole experience was effortless and I anticipated a lot of complexity. Thank you, Elliot .!
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April 2023 by Anthony Creekmur
Very truthful, honest, professional, love the character
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March 2023 by M “Red” R
Meagan was amazing she spent a lot of time with me I always use liberty for my taxes but she was unbelievable and I will always come to this location because of her very professional.
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March 2023 by Tammy Davenport
Meagan was awesome, great personality and very helpful.
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February 2023 by Tiatyana Faulks
I had a wonderful experience filling my taxes this year at liberty . My tax preparer Dianna , was so nice , great conversation, VERY knowledgeable. The office was nice an quiet . I would give dianna an her office a 10/10 I will be returning next year.
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February 2023 by Myihaliane Scott
I love Liberty Tax!!Meagan welcome me as soon,I walked thought the door she was super friendly. I was done and timely manner. Very professional I recommend liberty tax.???
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February 2023 by salahudin dawkins
Megan was very helpful and polite some of the best customer service I’ve received overall.
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January 2023 by young cizzle
Dianna really helped me. I was at another Liberty with poor customer service so I went to the Portsmouth Blvd office and what a difference. Dianna found errors on my unfinished return that the other tax preparer had on it when she started. I am so glad I decided to not allow her to finish and go else where. Thanks to Dianna my return was finished FLAWLESS!!!
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January 2023 by Lachelle Walker
Diana Whitehead has made my experience wonderful and I would HIGHLY recommend everyone to get their taxes done at Liberty especially with Diana
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January 2023 by Aleeia Wilder
I had a great experience and ms. Diana yreat me and my husband very good and was professional
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October 2022 by Panda Squad
Very professional experience
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April 2021 by Amanda Pendergrass
So I went on the liberty tax website and I tried to make an appointment. I made one for Saturday at 11am. It was important that we got our taxes done early as my husband was leaving for military duty. We showed up 10 min early and door was locked. Fine, maybe they unlock it at 11 on the dot. We waited. And waited and waited. Eventually I called the number I was given for the confirmation of my appointment and the phone number provided was for a different location and they said they weren’t even open on Saturday. I am very annoyed as I was able to make an appointment for that location on that day.
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April 2021 by Amanda Smith
So I went on the liberty tax website and I tried to make an appointment. I made one for Saturday at 11am. It was important that we got our taxes done early as my husband was leaving for military duty. We showed up 10 min early and door was locked. Fine, maybe they unlock it at 11 on the dot. We waited. And waited and waited. Eventually I called the number I was given for the confirmation of my appointment and the phone number provided was for a different location and they said they weren’t even open on Saturday. I am very annoyed as I was able to make an appointment for that location on that day.
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April 2021 by Robert Young
Great people ?
