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June 2023 by Peters V.
I was a bit surprised to see the poor reviews. Customer service was leisurely yet helpful. I prefer to pull my own lumber (IMHO, anyone complaining it's not done for them doesn't care enough to pull their own), and they even pulled out a fresh load for me in the yard. If you're in a rush, perhaps not the place for you, but if you care about picking out your wood from a huge selection, the place to go. P.S. The only place I found kiln-dried pressure treated wood. Other suppliers purporting to carry it on special order never called me back.
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October 2022 by Thomas Pennell
Called looking for maple for a project. He didn't carry the grade of wood I was looking for. He gave me a number and the name of someone to try. Very helpful. Thanks
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January 2022 by Saturn G.
RACIST, SO Hateful they can't STAND the idea of Blacks buying LUMBER TO BUILD ! They hire desperate HOUSE Ngrs to block complaints from black customers AND refer to the blacks that work out in the yard as THEIR Field Ngrs.
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December 2021 by Javon B.
I've done quite a bit of business here... only because the prices are great and I find all the hard-to-find profiles for my old home. I've just accepted that they are incapable of providing decent customer service, each visit I've encountered the same results. Customer service is by far the worst thing about this facility. You have to call if you want service and the main office employees are rude and are simply LAZY. I'm often rushed as if they have other pertinent things to tend to even when I was the ONLY visible customer in the warehouse. The yard workers are excellent and VERY helpful. I recommend this place often but warn my contractors to just focus on the products and prices and ignore the poor customer service.
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August 2021 by Robert Edwards
Great customer service. Prompt response and delivery. McBride Lumber stays on top of my inventory and provides personalized service by keeping my products on-hand.
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May 2021 by Jeff Hutson
Customer service oriented business selling lumber and pallets oriented towards the transportation and shipping industries. Call them and thank me later.
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May 2020 by A D.
They have a great selection unfortunately the customer service is horrible. I called 2 times times a day and I called on multiple days never got a return call. Finally got a hold of them and was told I they could not deliver what I needed and that I should have called earlier. Ended up going with Kempsville Lumber very professional I believe a better product and cheaper prices.
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August 2019 by Anne F.
absolute worst service!! do not give them your business. shame that these guys are going to run a century old business into the ground. poor portsmouth. original founders would be ashamed. lazy! rude!! totally over priced!! make absolutely no effort whatsoever to help you!!!
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January 2018 by Steve P.
I purchased over 30K in Integrity and marvin windows from these guys! They have been a nightmare! All of the 3 to 5 k dollar doors needed new locks! They were replaced but not with the upgraded expensive hardware I paid for, they are now different colors! One panel on the 5k dollar plus panel still needs replacing and after more than 6 months of screwing around with this company! Think twice before using these guys for anything important! They will put you off and Just ignore you! Still waiting!!!!!!!!!!!!! Its been over 6 months!
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November 2017 by Cathy Dignard
Great place to do business with! Highly recommend these guys as they go above and beyond the call of duty to satisfy the customer.
