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February 2023 by Robin H.
they have a recording and it tells me my adderall is ready and the day and time. so i go to pick it up and they laugh at you and say ohhh. im sorry our recordings are not accurate. we dont have any of your medication , check back in a day or two or four or maybe a week. im sorry our pharmacy sends you a recording saying your medication is ready to pick up. This is insane way for a pharmacy to function. This is the cvs on high street in portsmouth. va . its not right
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February 2023 by Linda C.
Used to be a great pharmacy but now any new prescriptions or refills take 1-2 days to fillBeing in the medical profession we always used a system of hierarchy. For instance pain medications, antibiotics, steroids, diabetes, or steroid medications should take some priority. Why does it take two days to slap a label on an inhaler? Pharmacy costs have gone up, Pharmacy care has definitely gone down.
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April 2022 by Ashley Nicole N.
I was making a quick store run and i didn't want to have to wait in line. I decided to come to CVS because they have the self checkout. I was able to get a good deal on what i needed, find it easily, and check out quickly!
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April 2022 by Amber D.
They were great! I called in to ask questions, received a text when item was ready, and everyone was friendly! Plus it was right by ALDI's....super added bonus!!!!!!
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December 2020 by Trent L.
I hope you guys don't mind me piggy backing off my last review because it sort of connects together!. My last last review I stated I was looking for a certain item that my wife seen on line that she wanted ( it was actually two items but she had a preference over one but said she'll take the other one if the first choice wasn't available)!. So of course I went searching for her first choice, needless to say I went to at least 5 stores before I found this particular item at this location!. I was thrilled when I spotted it so my journey from store to store payed off quite nicely!. I took off one star because there was only one cashier and I literally stood in line for more than 10 minutes, being the next customer in line it felt like 30 minutes instead but no big deal.
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October 2020 by Keith A.
Worst pharmacy I've ever seen. Always seems short staff and appears constantly going through pharmacists. Don't know if this is something with all CVS stores but makes Walgreens look much better. Store is clean, anything else you want you check out decent amount of time. The pharmacy is the problem. As soon as my new insurance starts I'll go elsewhere. My current insurance forced us to come here.
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January 2020 by Scott A.
Perpetually understaffed, and as a result prescriptions take unacceptable amounts of time to fill. Multiple days, in most cases. When you call, you're on hold for 20 minutes and when you go there you have to wait in line for 20 minutes. They don't communicate well - prescriptions they say are filled they haven't started, and prescriptions you haven't heard anything about are done sitting on the shelf. Some prescriptions they won't even start on until you ask what's taking so long.I'd call them fraudulent but our entire private-sector provider system is a Jenga tower of fraud so that's not even notable.
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December 2019 by Ashley N.
Chelsea the NP was great this morning. She was very honest, funny and very knowledgeable. I liked that she knew what current medication I was on (more personally than just medical knowledge), what medication I should stop and what new meds were safe enough to take additionally with what I currently take.
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November 2019 by Veronica W.
After standing in line for about 5 minutes and listening to their phone ring continuously "1pharmacy call" over and over. They finally say we'll be over shortly. More employees may help.
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September 2019 by Roger F.
have be getting meds here n high st w. for years best experience I have ever had and the coupons what a saving love this store
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July 2019 by Nina F.
The pharmacist who works there is a lying sack of poo. I had an ear infection and used the VA mission act and used urgent care. So I see the doctor with no problem but when I went to get my medication nothing but a problem. It start with the African American female who when I tried to show her my VA card immediately shook her head and said they don't take tricare there. Keep in mind I already confirmed that this particular CVS is in the VA mission act network. When I stated this wasn't TRICARE this is VA she walked off. Then a yuh younger Caucasian Male came who I guess ran my stuff but it came back I was expired but that is impossible because I am still a veteran. I insist this can't be right and he walks off. Then the pharmacist comes. He prints the paper that says I expired 6/30/2019. NEVER DO THEY SAY THAT I CAN PAY OUT OF POCKET. I call the CVS customer care line to tell them about the rude disrespectful treatment that I received and that is the first time that I learn that I can pay for the medicine I need. So I go back in and pay for the meds. I also filed a complaint with the VA because why do you have me expired on 6/30/2019? Today the VA responds to my complaint and to better understand CVS system they call while I am on the phone. The pharmacist gets on the phone saying they tried to help me but it was the weekend and I was told to call back on Monday. He doesn't know why I was so dead bent on getting the medicine that day. Hello my ear/whole left side of face hurts you idiot. He went on to say he told me that the medicine was $6 but I couldn't even afford that. Why you big fat liar. I hope you get treated the same way I was treated. I will never go to that CVS again. I do not recommend anyone who wants to be treated with respect and common decency go there. This Pharmacy sucks.
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July 2019 by Alexis B.
Rudest place I've ever been . I had a money gram sent to me from my mother and I went to the kiosk and performed all the actions needed to receive my money. I proceeded to the cashier to collect my money and after waiting in a line for twenty minutes, the cashier said "I'm sorry I don't have enough money in my drawer" without checking. I thought maybe she knew what was in her drawer. So fair enough. She then asked me to stand to the side while she takes care of other customers!!! Not just one or two ! 6 and even completed a passport photo for a man. I told her I had my daughter in the car and how real of an inconvenience this was. She then preceded to tell me that "maybe I shouldn't leave my kids in the car" . I know I don't have to give her an explanation because she was in the car with her father. So without any further ado, here I am typing this as I stand in no line with no answers because she won't help me cause she is in a bad mood . thanks cvs and thanks to Neil who helped me . Thanks for NOTHING to Deshayla or however you spell that mess of a girl.
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May 2019 by Equilla W.
Can you give a negative 5 stars? Because even that is way too high. My doctor electronically sent in prescriptions for me at 8:45 am, during the middle of the week...was told it would be ready in hour....called them at 12:45 pm and was told it would be ready in a hour......got text from them at 2 pm that they were out of 1 prescription, when I called to find out which one and where else I can get it was told "ohhhh no we have that one" (as soon as they knew I was going somewhere else)....was told all of my prescriptions would be ready in a hour....when I asked why everyone keeps saying that the clerk snapped at me....calling my insurance company to see if I can go anywhere else on the planet then here.Was forced to select at least 1 star.....need to petition Yelp for negative stars
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April 2019 by Caitlin C.
This is the worst CVS I've ever been to. Usually I have no problem with the chain of stores but this location is horrible. They function like they're always understaffed but they have just as many employees working as any other CVS. The scripts are never ready when they say they will be. If there are two cars ahead of you in the drive thru you might as well go home or go grab a bite to eat because you'll be waiting half an hour. Same with the phone. They put me on hold for 30 minutes and I would've stayed on just for the fun of seeing how long they would let me sit on hold but I had to leave the house. They aren't friendly. They aren't apologetic. I switched to Harborview Pharmacy even though they don't have a drive thru and I have a baby so it's slightly inconvenient - still 110% better than this CVS and the pharmacists are knowledgeable, friendly, and helpful.
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March 2019 by Whitney P.
HORRIBLE pharmacy. They do not refill when they say they are and if you need to speak with a pharmacist (or anyone in the pharmacy) there is a consistent 20+ minute hold. The drive thru line is SLOW. No follow through. Poor (or no) follow through.