Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and award-winning 24/7 member service. Customers praise the staff for being polite, helpful, and professional across all branches, often highlighting the friendly and warm atmosphere. Many members have used NFCU exclusively for over 20 years, benefiting from quick approvals on auto, home refinancing, and personal loans, which have helped improve their credit scores. Employees like Richard at the Portsmouth location are noted for going above and beyond, especially in complicated situations. Overall, NFCU is recognized for its excellent customer service, support for the military community, and dedication to helping members achieve their financial goals. Insured by NCUA, it remains a trusted choice for many who value service and understanding.
Just wanted to give Richard at the Portsmouth location huge kiddos for helping us on on very complicated trade-in for our vehicle. The process sure was a headache but Richard went above and beyond to get us exactly what we needed. Highly recommend this location and Richard specifically if you're looking for an auto-loan!
August 2022
We have several branches in our area, I've been to them all. However, County street is friendly, professional and warm. Always a smile, even the police . They are # 1, and strive very hard to help. I appreciate them.have a smile.
July 2020
The employees are wonderful! They are very patient. The location is good.
