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July 2024 by dawn steiner
I see all the horrible reviews. But if you are from Portsmouth, you already know not to go here. They have been scamming ppl for years.
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February 2023 by wendy palmer
Hey, seems to me that there are a lot of one star reviews for this dealership. And when someone from the dealership replies, very nasty and degrading, and how they speak to the people that have purchased a vehicle from them. Why would you do such a thing and talk to people that way when you’re the one making mistakes by not getting proper plates and titles to your customers and keeping their cars there to be fixed For a great length of time and probably at the expense of the owner trying to find another way to get to work when you have a vehicle waiting to get fixed for over a month. I was planning on purchasing a vehicle from you, but after reading all the reviews, I must say that my conscience will certainly not let me go in your direction. May the Lord forgive you for your sins. Please repent and be saved.
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September 2022 by KAY JAY
The car was online, but not at the shop when we went to buy it. It was supposed to be getting inspected. With supposedly no issues,it took a week to get back. If Gary answered, he never had an answer to any questions. The hood didn't lock closed, the tires were practically bald, and there were a bit more miles on it than advertised. Paid the small loan through a finance company they work with in two months, but got the run around for the title because Prestige never sent in the paperwork to the dmv. The dmv and finance company both said they're waiting on Prestige. Gary kept saying the info is with the dmv, but not put on Microfiche yet, whatever that means. I would never deal with them again or refer anyone to them, ever.
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July 2022 by Kierra Reid
Brought vehicle June last year. Wrong van from picture nothing was working still no title or plates can never get in touch with Marty to get stuff. Bad business smh
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April 2022 by Gary Bell
Bought a SUV from them and it seems lke it has been away being fixed more than I have had it to drive. A horrible purchase.
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January 2022 by Ramarro Thompson
It's not Prestige it's Kool Automotive, the owner seems open and honest, and they have vehicles there but for the ones that aren't, they operate like a local carvana. They show you vehicles that are within your price range, with repair, and warranty included, you put a down payment, they go get the vehicle, then repair it at there shop. I just visited haven't bought anything yet.
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October 2021 by scott dozier
I would never buy another car from place they lie to you don't waste your time this is the worst place I've ever bought a car bad experience
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June 2021 by Daniel Spruill
If you want to be stressed out everyday dealing with car issues & money problems with Marty. Then go to prestige. He has a motive & his sweet talk will get you trapped. Should have saw a crook the day I decided to finance with them
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May 2021 by M P.
Prestige auto caters to people with less than average credit and takes advantage of them. Used cars that are flipped to sell to only need repairs that cost more than the vehicle to fix. Do yourself a favor and go to a reputable dealership. There's a reason this dealership has closed it's location and moved into another automotive shop. Don't bother contacting management because his attitude speaks for itself. I'm sure he will have a response like every negative remark he receives.
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March 2021 by Daria Willis
DO NOT BUY FROM THIS SHADY BUSINESSMy husband & I put a down-payment on a car for our son in March 2019. Car was to be ready in 2 weeks. In April, part not in. In May, salesman aka owner, Marty, out sick, June, July, August no car. We've missed his birthday & graduation & we are coming to dealership at least twice a week for updates because no one answers calls.In September, we finally get a car. Paid in full. It's not the one we originally selected but same model. We purchased license plates through dealership that were never received.In December 2019, my son has an accident. We can't complete the insurance claim because Prestige has yet to give us a title.It is March 2021 we still have not received plates or title. Let me repeat DO NOT BUY FROM THESE CROOKS SHADY BUSINESS PRACTICES
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March 2021 by Soucek Scott
I dropped a uhaul off today and Gary who works there has the worst attitude. I asked a question about why I was charged more money and he started raising his voice to me. Then he got up and started to follow me out side like he was going to assault me. He scared my wife. If this is how they treat there military members I dint want to know how they treat everyone else. I have filed a complaint with Uhaul. So beware anyone who goes to this place of business.
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January 2021 by Jesse Bent
Great people that will work with you and help you drive away same day. Very down to earth group of people
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September 2020 by Benson Kellam
Wow... I went in to look at a Mini Cooper they had listed on the internet. I spoke with a guy named Marty. He said the car had transmission issues and they were working to get it fixed or replaced. That was 100% fine with me. I understand used cars have issues and I appreciated him telling me this.I asked him the condition of the car. He said it was in pristine condition other than the transmission and the car was in the shop so I couldn't look at it. I asked him about the previous owner. He said 1 owner and a little old man drove it. He said a girl and her mother were supposed to look at it the following day. I liked the price and trusted what be told me, so I told him I wanted it.I came back a few days later to get a look at it...No one had masks on. I asked the front desk for Marty. He said he was in the lot. He asked me why I was there. I told him it was so I could put a down payment on the car. He said he could take care of it and asked me how much. I wasn't sure so he told me Marty would be back shortly. I told him I was paying cash. He had Marty in the office in less than 5 minutes.The car was flooded with water under the back hatch (trunk). The water was covering the tools for the spare. He said it was because they pressure washed it and the water leaked in. The tools were starting to rust. He said it wasn't rust. I'm 41 years old. I know what rust is.The car had dings where it appeared it had been in a few fender benders. He said it was because of city driving. There was a spot on the back that appeared to be some sort of filler. He told me at the beginning thet the car was in pristine condition.The inside of the car smelled a little musty. At that point I didn't even bother to ask.I got a closer look at the Carfax and discovered it had 3 owners. So I was straight lied to.I walked away and told Marty I would be back with a mechanic. I said that just so I wouldn't have any hassle leaving the dealership. I did not go back.I HIGHLY suggest that you avoid Prestige. If you've already bought a car from them, run your own Carfax and go get an inspection from a reputable mechanic. You may not be able to return the car, but you'll have the opportunity to express your experience through a review.
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September 2020 by Margaret Horton
Mr.Marty the manager or owner was very kind and helpful,which I have just got my van but as it goes now I would go back in a minute and send my friends. I feel like if I have any problems Marty will stand behind his word and make it good.
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September 2020 by Jacob Wise
Was shown a car that was priced about $5000 over where it should have been. Terrible outer body work, inside smelled, inside was tore up, and had trouble starting.
Credit was run more than once without permission, and after calling to ask why was treated very poorly.
Customer service is found nowhere near the Prestige auto group
