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August 2025 by Tayrees Figueroa
The staff here are absolutely amazing and very knowledgeable and they always get the job done
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August 2025 by Cristal Barnes
Great service, good shipping rates. Was lucky enough to work with the store manager - fast, friendly, efficient. I use UPS to ship items across the country frequently, in large part due to their customer service. =0)
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May 2025 by Michelle Warren
Everyone was helpful and polite everyone had a great positive attitude
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May 2025 by Jeni Fong-kee
Employees at this location are very friendly, knowledgeable, and helpful. I've gone to many locations before, and this one is the best by far. They offer all services from notary, printing, packaging, and ensure you receive everything you need. I come to this location almost every 2 months and they always do a great job!
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April 2025 by Austin Garza
Lost my package. Between them and UPS it’s been a 3 month process to find a resolution and as of today, still nothing. Would not recommend using them for shipping needs.
Less than helpful staff. Very rude and condescending as you can see by other comments. Definitely don’t use these people
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April 2025 by Carolyn Atwood
I was in and out in a couple minutes. Great service.
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April 2025 by Lynn H
Excellent customer service!
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March 2025 by LaLonna Luther
Excellent customer service
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March 2025 by James Whitley
Probably the worst UPS location in America. Everyone moves at a snails pace, lines out the door while employees sit on their phones in front of the owner. He’s a nice guy but he needs to run a better business.
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March 2025 by Grad School gireell
Black lady was rude
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February 2025 by R Harris
Excellent care and service.
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October 2024 by Linda O'Connor
They are so fast and so professional
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August 2024 by Ebony Madhu
Today, we had the worst and most disrespectful experience I have ever received via UPS. On August 7, my client's medication was delivered to this location we received confirmation on the same day that it had been signed by someone named Sean. Well, when we arrived to pickup the medication, we were told it wasn't there. We had this same issue last month where we were told our package wasn't there, yet it was already signed for at the USP Store. So, I ended up receiving a call on August the 9th, today, from the same store, but there wasn't a voicemail left. We proceeded to go back up to the location only to be told this time by Sean, the person who signed the package, that it was not there. Then Sean goes to the back of the store, finds the package, and proceeds to tell us that we need to pay $5 for the package. Just fot context, the package is muscular dystrophy medication for a Medicaid/Medicare client who doesn't pay for her medicine and who is on a limited income. When we tried to inquire as to why we had to pay $5, we were told it was storage fee although they had the package since the 7th and kept telling us it wasn't there. To add insult to injury, we were then asked if we were mailbox holders followed by telling us the package wasn't sent as an access point so we had to be charge $5. That's 3 different excuses right there and we honestly believe this location lies to its customers regarding the whereabouts of their packages so that they can receive storage fees in return. When we attempted to speak to the owner John regarding the issue, first he was yelling across the store before coming to the phone and then abruptly told us not to send anymore packages to the location because if he sees the persons name up there, he will return it to the sender. I am an avid user of UPS and never have I ever been treated in such a disrespectful manner nor has my client. Mind you, her medication has to be refrigerated. So while this location is playing a game with customers packages, this could have ended up terribly wrong for a patient. We even tried to figure out how to resolve the issue since they claimed the package needed to be sent via an access point and they could not even explain to us how to have it sent that way. We never had an issue when this medication was sent via FedEx, only when the pharamcy switched to UPS as the carrier and we chose this location as a drop-off location through the pharmacy. We will never use this location again.
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August 2024 by Timothy Thomas
Everything went very smoothly and the associates are very helpful
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August 2024 by Sabrina Wyman
Called at 9:12am August 5, 2024. They picked up the phone, I heard typing on a computer then they hung up on me. I called again 2 minutes later and they just ended my phone call after 5 rings. Terrible customer service. I'm in need of a notary that's going to be there late but can't get my question answered to plan business for this evening. Terrible
