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September 2025 by GiGi
Great bunch of people working here.
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September 2025 by Cynthia B-B
Did not have outside mailboxes had to go inside to drop off my mail?
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September 2025 by Devante Sweeting
Been going to this post office regularly for a few years and the customer service is always top notch.
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June 2025 by Ton7Tube
Bless these folks. I have never had a bad experience or service in 20 years here.
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June 2025 by Guess Who
These people that work in this post office are horrible I been waiting on my mailbox keys since January of this year and I'm still waiting I been calling the people over this establishment and I was told from them that my keys would be ready last Friday I went in to pick them up on that Wednesday and no one knew anything about my keys being there to pick up but guess what I will be sending off a certified notorized letter to Washington to the big people over this establishment trump needs to fire all the old workers in that post office on broad Street in Portsmouth VA that letter will be getting sent off June 2,2025 so be ready whoever is in charge and not doing their job
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May 2025 by Carl Futch
Havent been receiving my mail, i put a hold at this office. Still not getting my mail. This is the worst post office ive ever seen!!! If you can go elsewhere!
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December 2024 by Ashanti Tomlinson
Good Customer Service
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September 2024 by Jaquinton Lloyd
If I can leave no stars I would. This is by far worst possible usps office I have ever seen. Our mailbox is broke and they don’t plan on fixing it not to mention they are losing the mail that goes in the box. This place needs new management. Very convenient election coming up and we not getting our mail.
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August 2024 by Mekheil Griffin
I see why this post office has 1 star I’ve been waiting for a mailbox key for over a month and still nothing smh do better
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August 2024 by Lawrence Spratley
Nobody picks up the phone here
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August 2024 by Sherry Chapman
Ìf I could give no stars I would. Since I been in this area of portsmouth. My mail never showed up. Or place at some one body else door. Even left completely out side the apartment complex. So far I have had at least over 500 dollars worth of product stolen.
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August 2024 by Lue
I was there on a Wednesday about not receiving mail. The problem was not resolved. I called the next day. Google stated it is not busy. So, I called five times and no representative.
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July 2024 by Aliyah Rankin
I have given it over a week and now I’m over it. I had TWO PACKAGES that claimed they were delivered but they were not in my mailbox on June 24th at 11:33am. I was left a note a few days later claiming they were at the post office. I went and they were infact not at the post office. I went 2 days later and they still were not at the post office. Lucky one of the sellers refund me and I order again but I make the mistake of using my address. Well somehow despite having other things delivered this package says that it is held at the post office per customer request which is NOT true. I go to the post office and guess what. It’s not there. I leave a note in my mailbox this time asking about this. Now the driver is claiming they don’t know anything about the two other packages and the third one is at the post office. Im so over usps wasting my time and losing things I have paid for.
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July 2024 by Misty Blue
This place sucks!!! NOONE KNOWS ANYTHING!!
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July 2024 by Amber E
I would say terrible customer service, but that would mean actually speaking to a person.
We put mail on hold for a week, only to wake up to an email from informed delivery saying a package will be delivered that day DESPITE having a mail hold.
Tried to call the office for an hour in attempts to have them actually not deliver the mail, only for no one to answer the phones and zero way of getting a hold of a real human who could help with this issue. (There is no automated option to say “you’re delivering my mail, with a mail hold in place).
Package and mail got delivered anyway, we were states and hours away. Gone by the time we came home. Thanks so much!
