Tractor Supply Co. is a local store that offers pet supplies, livestock feed, power equipment, workwear, and more. Customers appreciate the helpful and friendly staff who go above and beyond to assist them. One customer shared a positive experience when calling the store to find a hard-to-find cat food flavor. The employee who answered immediately checked the shelves, found out when the shipment would arrive, and even put the customer on a raincheck, offering to call when the product was in stock. This kind of attentive service left a strong impression. Another customer praised Hailey at the Bluefield WV location for her excellent customer service. Despite a less welcoming attitude from the store manager, Hailey went out of her way to help find and arrange delivery for a riding mower and other items, making sure the customer got exactly what they wanted. Her caring attitude and dedication made her stand out as a genuinely amazing associate. However, not all experiences were perfect. One customer mentioned concerns about a staff member at the Pounding Mill, VA location who appeared to be drinking alcohol while working, which was unsettling. Additionally, a customer noted some suspicion when a staff member peeked around aisles, which was perceived as creepy, though the intent was likely to prevent theft. Overall, Tractor Supply Co. is valued for its helpful staff and good service, with some areas for improvement in store management and employee conduct.
They were awesome, I originally had them order a belt for my mower and come to find out, it was the wrong belt. I was able to return it and they were able to get the right belt on order. They were great throughout the whole thing, keep up the great work.
May 2024
Always love looking at their clothes and tools upfront
July 2023
Always has my horse and pig ? food in stock of not they go to the back to get it.. but they are 2 women that work there one is manager and they are hateful and rude!
