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March 2024 by Shelby Hamilton
I went through the drive thru and customer service was awesome.
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November 2023 by Micah Snell
Powhatan Dunkin is by far the best! The morning crew is amazing, always kind and accommodating. Savannah, Aliyah, Ms. Carrie and Connor start our day off right-they get our orders correct and are so friendly. Food is delicious, coffee is perfect, store is super clean.
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November 2023 by Lee W.
Went to Dunkin this morning for a quick bite. The service was atrocious. Taking the order went fine. She asked if we wanted our receipt, we didn't think we needed it, but then realized we needed our order number to get our items. The sandwich and avocado toast was out first. They said our order was complete but still didn't have our ice tea, coffee, and donuts. I had to remind them what we were waiting on several times while everyone else received their items. By the time we got our drinks, our food was cold. I opened my coffee to find the cream was curdled, the manager said this was due to the sugar, but replaced it anyway. The replacement also had curdled creamer, so I asked if it could be replaced with one without cream and just the flavoring. The manager refused to talk to me, and the cashier reluntly did it, but then I noticed they didn't put the flavor in it. I just threw it away and left. My husband's tea was also spoiled, sour and sparkling, we didn't notice until we left. We will not be returning. We've reported these instances of spoiled food to the VDH and to Dunkin corporate. Update: The store refuses to provide refunds and says it has to be done through the app or website, then they tell you have to meet a manager at store. Don't get scammed like we have and avoid this establishment.
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September 2023 by Kathryn Peterson
For the past 2 months I’ve noticed a change in employees and customer service in the evening around 5:00. I go every evening right after work and get a coffee for my drive back home. I’ve been going there since it opened. I started noticing that my coffee tasted like there was no sugar even though I ordered like I always do which is a medium with cream and sugar. I also visit 2 other DD’s and have never noticed a difference there. I found myself having to carry extra sugar in my car or getting out and going into DD to get more. Last night I decided to go in and have a conversation with the young people that were working. It was unbelievably rude how the young man spoke to me!!!! If this doesn’t get straightened out I will never go back there again. I’ve never had any problems up until recently. I hope the manager or owner will be able to get it straight. I don’t usually write reviews but I felt a need to for this especially with inflation!
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September 2023 by Heather Lea Levau
Order was made perfectly staff was very nice. This experience made my morning start out right.
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September 2023 by Heather Levau
I don't blame the workers as much as the management n owners. Train your staff!! This is a coffee place not a milk tea place the coffee to cream ratio it way off u can barley taste the coffee at all so don't waste ur time unless u are looking for a big glass of flavored
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August 2023 by Lindsay Brooks
Always fast breakfast syop before work. ?
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July 2023 by relaxing in the rain
This place has a terrible manager that is way too seemingly stoned to do his job. I came in to pick up my Uber eats order, waited 10 additional minutes for free, and he just kept instructing his employees to serve everyone else except me. I cancelled the order and walked away, luckily I got a way better order immediately at the next light! But next time this happens I'm looking to make a really loud scene about the incompetence of workers disrespecting my time. July 25 2023 11:20 am.I was just waiting on a drink for the order, the rest of it was ready to go. They kept serving the new customers coming through the drive through.
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July 2023 by James Field
We do a family Dunkin run for family birthdays... Just getting the party started early. Always a huge hit with the grandkids.
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June 2023 by Tim Field
We do a family Dunkin run for family birthdays... Just getting the party started early. Always a huge hit with the grandkids.
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May 2023 by SuEllen Stracke
I asked for 1 dozen chocolate iced donuts. They only had 9 and the cost was an outrageous SEVENTEEN DOLLARS! The donuts were also very dry!
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May 2023 by Allison Taylor
Great customer service from mayson. Literally love her so much she should get a raise
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April 2023 by Jacob Durrbeck
Employees were incredible. They explained everything to me in the most respectful way possible and on top of that the restaurant was spotless. Great work!
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February 2023 by Nicodemus Boffin
In my experience, the coffee and the donuts are consistently good, reasonably priced, and quickly served. The staff is pleasant, patient, helpful, and friendly. The store is clean, well-lit, easily accessible, and well-designed to afford fast and accurate service. Altogether, going to Dunkin' Donuts is an enjoyable experience.And I've been going to Dunkin' Donuts for decades- and I've gone to many different stores, and I have been served by many different employees over those many decades... and I've always enjoyed my many visits. Always recommended.
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February 2023 by Ange v
Way better location than any of the other DDs I have been too, fast,and food was cooked perfect. I also got a box of 25 munchkins for work, as soon as I opened the box the amount seemed off. I counted only 20 donuts. Now this was at 6:30 in the morning and there were 5 people at this location with not a busy drive through at all and only one other person in the store with me. And I'm wondering if this is the normal MO since who really counts their munchkins??. Definitely count them just to be sure. Not happy that I was short 5 munchkins.
