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June 2025 by Diamond Brown
I called them for towing and service. They assumed it was the alternator so they didn’t even run a diagnostic or anything further to see what actually was wrong besides that. Pricing was outrageous, just for me to have to go to the dealership a couple weeks later and still spend a $1000+ dollars. If you’re paying someone a thousand dollars the least you could do is make sure nothing else is wrong with the freaking vehicle. Absolutely ridiculous. Then they weren’t even going to mention that there was a core charge until I mentioned it to them first.
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May 2025 by Flying Blind
Experience was horrible, the owner called police Everytime we went to get our belongings out of vehicle and then once there wanted to put us in a time schedule to get them out.. Not only did that happen, the following happened too. My vehicle sustained additional damages that was NOT Present AT FIRST SEEING AUTO THEN OUR BELONGINGS WERE REMOVED. THE COMPANY THEN AFTER GETTING THE THINGS WE GOT OUT IF IT HAVE POLICE MAKE ME SIGN A ACKNOWLEDGEMENT OF FUTURE VISITS WOULD BE Trespassing PAPER. Very unprofessional... Needless to say they still have my property.,smh...
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August 2024 by Brittany Gutierrez
I have used Ron’s for towing as well as repair work. Great family owned company. Fast and friendly service.
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August 2024 by Kareem Claxton
This place is full of crooks they try to rip you off and take your money. Then not answer the phone. Very rude. Stay away from this place
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September 2023 by Sean Thomas
I was on my way home from OBX and got a flat off of 295 out side of Richmond for 4 hours. MQM towing came to help and they towing company is a joke. Told me they can't help because my truck didn't have the tool to drop the spare tire. He left me my wife a 2 kids on the side of the road with no help after 4 hours. Then My insurance got Ron's auto. They came and saved the day. They came and got the truck and gave us all a ride back to the shop at 9 at night to fix my truck and get us back on the road home. These guys are great hard workers and I thank them so much.
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February 2023 by Alan Hall
very un-professional. the place is a ripoff
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December 2022 by cosmetic junkie
UNPROFESSIONAL SERVICE PROVIDERS, PLEASE DON'T WASTE YOUR TIME. THEY ARE NOT HELPFUL AND HAD ME AND MY FAMILY WAITING FOR HOURSSSSS. I WISH I COULD GIVE 0 STARS.
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January 2022 by Chelsea Marie
Worst company ever. They are unprofessional, not reliable, and will outrageously charge you. Everyone was rude and no one seems to know what they were doing or talking about.
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August 2021 by Deale Porter
They were understanding and extremely helpful. And they did their best to save me every dollar they could. And they were/are extremely friendly and comforting. Would definitely use their services if i lived in the area.
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April 2021 by Matthew C
I was camping in Charles City and got my van stuck in a ditch. Roadside assistance suggested Ron's and a technician was dispatched to my remote location with limited service. Professional and timely, my van was easily pulled from the ditch and I was on my way. 2 days later I had a flat and needed a tow. Weather was very wet so the tech was a little behind but was professional and kept me updated on the situation. Towed me to their shop and we fixed the flat. Excellent! Again, safe and courteous technicians, I'm told they have newer folks working there as well.
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November 2020 by Carlton Piercey
Crooks! $275 tow, years ago power steering pump failure 3 times. Couldn't get my money back! Had to pay for work redone! Graze of G00SE EGG!
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April 2020 by Melanie H.
I was driving down Rt. 60 and one of their trucks through a rock up and cracked my windshield. When I called to report the incident to Ron he said that he wasn't going to do anything about it and got an attitude with me.
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April 2019 by Jeremy Hall
Ronnie helps me everytime I go there
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September 2018 by Annette Morris
They were contacted by my insurance company to tow me. After an hour, I decided to call to see how much longer it would be. They sounded incoherent as if they were sleep, but still said they were coming. After another 45 minutes, I called the insurance company back to let them know no one had arrived. They contacted them and they then told the insurance company they had mechanical problems, but they hadn't reached out to me or the insurance company to inform either of us. Terrible customer service. The worst I've have ever had.
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September 2018 by Dee ???
They were contacted by my insurance company to tow me. After an hour, I decided to call to see how much longer it would be. They sounded incoherent as if they were sleep, but still said they were coming. After another 45 minutes, I called the insurance company back to let them know no one had arrived. They contacted them and they then told the insurance company they had mechanical problems, but they hadn't reached out to me or the insurance company to inform either of us. Terrible customer service. The worst I've have ever had.
