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October 2023 by Paul Gregory
Ask to set up a appointment to drive a car. They said not available. Said it's in Roanoke.
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August 2023 by Paige Musselman
HORRIBLE. if I could give 0 stars I would. Management is awful. The technicians don’t know anything. Do not buy a car from here. Nothing but issues
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June 2023 by Ramona Parks
There’s not an option to give no stars so that is the only reason there is 1 star associated with this business. Anyone who knows me knows that I’m easy going, very understanding and very rarely ever complain about anything. I understand people have bad days and I let a lot of things slide that I maybe shouldn’t… but that being said, if I’m complaining about service you know it was beyond terrible. A week ago my mother scheduled service on her vehicle for today prior to going into work. She was told with assurance when she made the appointment that someone would be able to drop her off at work when she brought her car in for servicing. So today, she drops off her vehicle and is rudely told that nobody is going to be able to take her to work so she can either walk or reschedule her service appointment. My mother is in her 60s, I’m in another state so I couldn’t come and get her to take her to work so she ended up walking 2 miles to work in Pulaski. She was told that the service cost was going to be $360 the day she made the appointment. When she went to pick up the vehicle she was told that they were going to take $50 off today, so they told her that the total was $430 (which included $50 off service). So not only did these pieces of …. make a woman in her 60s walk 2 miles in the heat they also tried to pull one over on her and rip her off with money. We’ve bought 3 vehicles from these people and have always use them for service for years but we will NEVER step foot in this excuse of an establish ever again.
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June 2023 by K Tabor
Don't waste your money or time!!! I put 9k cash down on a car. Delivered it 2 day's late, with check engine codes. First rain the interior was soaked. I asked for a detail job when I made the deal before delivery, of course I was assured. As you see below how it was delivered. I even offered for them to choose a detailer in my town of there choosing, no response!!! Will not even reply to emails of my concerns of check engine codes. Poor business services. The community deserves better. Allen in mechanic shop is all they have going for them! I should have went elsewhere hope you don't make the same mistake as me! They get one star only because I had to give something so I will say gold star for Allen. Sorry #Pulaski I feel you deserve better. THUMBS DOWN!
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April 2023 by Robert Myers
Excellent service and fair pricing. Managers are very fair and down to Earth. Logan did an amazing job helping me get the vehicle I wanted. They gave me a great trade in values as well. I drove from western North Carolina, and it was worth the drive.
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March 2023 by Jessica Richards
This place has given me BEYOND exceptional service from helping me pick out the vehicle of my dreams to quicking resolving any mechanical issues that have been found! They were also beyond amazing at helping me with financing options, as I have less than perfect credit.I mainly worked with David (Draper), but every single employee treated myself and my children with utmost respect and kindness! I cannot say enough good things about this dealership and the workers that make it run!!I have a history with not so great encounters with other salesmen and situations (at another company) and this experience was such a breathe of fresh air!I will forever be a returning customer.I truly hope the owners of Duncan Suzuki commend their Pulaski location employees to the highest extent, as I am SO very grateful for the level of customer service I have received and am beyond pleased with my purchase!I thank everyone so much ?
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September 2022 by Debbie P
David and Logan were polite, honest and went above and beyond to make sure we were satisfied with all aspects of our car purchase.
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September 2022 by nissanv8FTW
Wouldn't even look at my car for an alignment. Was declined over the phone said they couldn't do it. If they couldn't figure my car out then you can be sure that they can't do any service on any car with any efficacy.
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September 2022 by Drew Collins
David Draper Was Great! ? In Helping Us Find The Best Deals! ? Drew,Patty
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August 2022 by Emily Davis
Casey at the repair shop went out of his way to help me when my car broke down while visiting family. He got us in as a walk-in, gave a fair quote, got the parts in early and got the work down two days faster than he told me initially.Having the brakes go out with two young kids in the car while out-of-town is awful - but having kind and trustworthy people to help is priceless.
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August 2022 by Brenda Wagner
They were nice and very informative about the Key Express guy. We got there about 11:30 and didn't mind waiting until 11:55 (he had already been informed we were waiting) until a rude person was allowed to pull right in and jump line under the ruse that ? was a nurse and had patients to see. At that point my husband and I decided the Key Express guy and the ? nurse could've ask "do you mind if I do this Key first?" We would've gladly allowed that to happen. It happened anyway and it was close to 1:00pm by the time we got finished. But with it being done in the manner it was, both were considered to be rude. That being said he did give us my Husband's earned Military discount. It still cost us $450.00 for 2- 2007 fobs (no cut keys) and 2 - 2012 fobs with cut keys.
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April 2022 by Catherine Solis
We drove all the way to VA from GA to trade in a car for a truck and our experience was AWESOME! We spent 6+ hours with Logan as the process was very long for many reasons but he was super helpful throughout it all & was nice, easy to talk too & very good at his job. I've always thought that all dealerships are out to get you one way or another as it seems everywhere but you can tell that they don't just care about the money. They care about customer service (not only Logan but the Manager as well) & we appreciated that.
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April 2022 by Brandon Trussell (BrandonWandon)
Bought my first car here after moving to the state. The car buying experience was nice and easy, but I was sold a car that literally broke down a couple months later. Pretty much sold a lemon and the dealership won't do anything about it.
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March 2022 by brandon vaught
I can’t say enough about how well Duncan Suzuki treated us yesterday. Gave us a great deal on the car I wanted as well as a fair trade in offer and as much kindness and courtesy as we could’ve asked for. Logan Newman and David Draper are the people to talk to when you head to this place! Thanks guys.
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March 2022 by Joe Bruce
This dealership advertised that they had a vehicle for sale. Then when we went to purchase it was unavailable bc it was traded for transmission problems. Then was shown cars that were priced at $2000 above bluebook. Why would you advertise a car that you aren't really selling? BAIT AND SWITCH. Don't trust this dealership!