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December 2025 by Sylvie Huffman
Dustin was able to solve all three of my issues; home internet solution set up with a new device, pay my monthly bill for dec and purchase an extension for my work phone plus many other day to day issues i have been having using my phone.Thank you for having excellent representative who are knowledgeable and genuinelly care for the customers. Kudos Dustin!!!
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October 2025 by F D
Dustin was a huge help and extremely knowledgeable! Ideal customer service!
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August 2025 by Joni H
My husband had a quick and successful visit to this location. They were helpful getting his phone upgraded and worked out a better plan for us. I was ready to change carriers, but thanks to this experience we’re sticking with AT&T.
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July 2025 by Sean
I definitely give a five star rating to Shane for all his help With my phone. I was at a loss with the things that were going wrong and he was polite and patient and fixed every issue. I knew I needed a new phone and he helped me decide to finally go ahead and upgrade my phone, which I will be doing next week when my schedule permits
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June 2025 by Mary Howard
I was pretty amazed by the help I was given. My problem was complex, and it was worked through and handled completely and professional
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April 2025 by Eric
Gerald and Shane are extremely courteous and helpful!
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March 2025 by Joan Harris
The young man, Shane (Sean?) was knowledgeable and very helpful. All of your customer service people should be this good.You probably don't pay him enough. I love the phone!
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February 2025 by David Renner
Very poor service the last 3 visits. All they want to do is sell. Today there was no one in the store with a number to call. When I called the tech acted like he wasn’t coming back.
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December 2024 by Jennifer Barrett
Matt, the manager, told me my business had access to AT&T Internet Air, even though when I looked it up on the website, it said that my address did not have it available. He told me to bundle a new wireless phone line with Internet Air to get more savings ($90 per month for Internet ($60) and phone ($30)). I signed up, even though I was suspicious of him. After he signed everything up, that the order for Internet Air wasn't showing on my account. He said, no problem, it just takes a few days. I was even more suspicious.
It turns out I was right, Internet Air was NOT available at my address. And, it was $90 per month for the phone line alone. I didn't need another phone line, but this jerk lied to me to get me to open a new account.
It took me 4 weeks, and 4 days on the phone with ATT to unravel the problem and get what I actually needed. Incompetence on the phone, lies and bait and switch in the store. I hate AT&T, but I am stuck with it.
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November 2024 by GT N
I had the pleasure of receiving excellent customer service from store associate Gerald who was very knowledgable, resourceful, patient and above all had a positive and kind persona. Well done sir and thank you for the great troubleshooting and execution. Well done sir!
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November 2024 by James Donahue
We loved this AT&T store; they were very helpful and went above and beyond; the team and the manager were extremely nice, and they also worked quickly. Would recommend this AT&T store.
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October 2024 by Wanda Powell
I was immediately greeted upon arrival at the Purcellville AT&T store. The rep was able to finally get enough of a charge on my dying battery to transfer all of my data to my newly received Samsung Galaxy s24 5G Ultra phone! I was then assisted by Gerald (who I'd spoken to the day before) with successfully transferring the data! He was very knowledgeable and professional! All 3 AT&T reps present were very professional and presented a positive work environment, making for a pleasant experience! Thank you!
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October 2024 by Marilyn Finnemore
Excellent experience trading in our old iPhones for new ones! Our sales rep, Gerald, was informative, helpful, friendly. He worked hard to save us money and made our experience an enjoyable one.
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October 2024 by Jamee Abbruscato
Everything was great. Gerald Smith was our store rep and he helped us with a new phone and our first watches. He answered our questions and took excellent care of us.
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September 2024 by A K
The gentleman helping us was ok in helping us.
