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August 2023 by Stephanie Otley
It's like stepping back in time when coming here to buy. I'd come here before any chain store any day. Excellent service, excellent selection. Their deli is awesome, too!
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July 2023 by Trey Horne
The best hardware store around always has what you need!
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July 2023 by Pete Fitzgerald
This isn't my first time at Nichols. I've always been taken care of by the staff but this time was different. At about 3:15PM on Thursday June 15, 2023 I asked the lady behind the counter for help with a special socket and was met with the response: "all of our sockets are here on this wall." I explained that I needed a special type of socket, (I don't know tools), that would fit this device, I had the device in my hand. Her response was "ok, I'll come over and do the work for for you." She then proceeded to tell me "yeah I don't know even understand what you're telling me" so she left, with my device in her hand, and asked, who I presume was the manager, "yeah...he's looking for something to stick down in here...I don't even know what he's talking about." All the while I'm standing 10 feet away from her! This is NOT my first encounter with her and after reading some of the negative comments here I'm surprised that she's still employed by Nichols. Thanks for making me feel worse.
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May 2023 by Jason F
For a long time I supported this place and strongly advocated against shopping at Ace hardware. Keep things local at a hardware store that is part of the community.Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt.The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway.I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice.It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt.Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns.(Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.)In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon.You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this
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March 2023 by Bruce Zar
A REAL hardware store, very well stocked, and filled with a REALLY knowledgeable, helpful Staff, with a sum-total of experience that dates way Back almost to the Pioneers.
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February 2023 by Marcel Santos
Feel at home with people from all ages offering help constantly and super decent prices.
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February 2023 by john hitchcock
Great old school hardware store, WITH (shocking I know) employees who want to help you!
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February 2023 by GT N
Nichols is my Go-To store for my hardware and paint needs. The personable customer service, selection and prices are always the best and I highly recommend them!
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January 2023 by Charlie Wheeler
This is a hardware in the old school sense. This is where you go first, so that you don't have to go somewhere else to find the last few things on your list.Friendly and knowledgeable people and a very nice dog. EVERYTHING that you can ask for.
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October 2022 by Toby Gomez
Absolutely wonderful to be able to get supplies for an 1848 Farmhouse when they are needed.
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September 2022 by Bryan Reich
A little pricey for some items, but friendly and knowledgeable staff.
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August 2022 by Rich
Great local, small town hardware store. The make me feel at home. If you want know what it was like before Home Depot came around, visit Nichols Hardware.
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August 2022 by David Like
If they don't have it, they will order it. Simply the best home town hardware store.
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August 2022 by David E.
Under new management. The daughter took over the business, fired the crochety old dudes, and is helpful, dumb-homeowner friendly
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July 2022 by W. Jeremy Brown
This place is the best old school hardware store! All the employees are super helpful!
