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October 2023 by Rick S.
Took care of my vehicle for a fast and efficient. Best around in Loudoun if you ask me.
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August 2023 by Charles Saffell
We use Purcellville Tire and Auto Service for all the inspections on our four vehicles. In addition, if we need repairs they are our "go to" resource. Having nothing but good things to say about them!
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July 2023 by Scott D.
This place was very expensive and way over priced compared to other shops in the area. Simple work like replacing brake pads and rotors on an average vehicle was estimated way over $1K. I would not recommend this place unless you have money to burn.
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March 2023 by Gary M.
They did an excellent job on changing my front compact tractor tire. The tire had gotten a sidewall puncture. No one else wanted to touch it. Sarah was very helpful and responsive.
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January 2023 by Michelle F.
I was looking for a local place to get an oil change and state inspection. It was easy to request an appointment and they completed the work within the estimated time period (2 hours). Not sure why people in other reviews think that any mechanic anywhere would do something within 20 minutes? That’s not realistic. Just go get a coffee nearby and relax. Also, the front desk staff was very friendly and took the time to explain the work that was done along with any recommendations. I really appreciate not feeling “talked down to” like at other mechanic shops. I left feeling like my car was well taken care of and that it will be easy to do that again. I’ll update this review if I get any significant work done or new tires. Thank you!Services: Vehicle safety inspection
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January 2023 by Lillian Grooms
If you want a headache, stress, waste of time, energy, or money....then this is the spot for you. I'm a young woman who has limited knowledge on cars and fears being taken advantage of at mechanic shops. This was my first time here will not be back. A week ago they looked at my car and rejected it so I got everything fixed (by someone else) as they told me to. Went back for a retest, and still rejected the car for one of the nitpicks that I had gotten taken care of. This shop told me it got rejected again due to the power steering still leaking all over the place badly and making it sound like an emergency fix. They are rude/unprofessional (Cortney especially) and will nitpick your car for every detail under the sun. Cortney kept pressuring me on the phone into having them take a look at the problem and I declined. She shouted at me that what I had put into my car was "AWFUL!" for it which was a STOP LEAK for the POWER STEERING. I checked the power steering myself and got a second opinion...it was still FULL every time so there was no way it could have been terribly leaking. When I picked my car up for the second time, she questioned if I was angry and to not be upset with her since she didn't inspect it. Went to another local shop and got emissions and inspection done just fine no more than 24 hours after Purcellville Tire and Auto Service had it in their care for the second time....and it PASSED at the other place. Go somewhere else. This place is dramatic and money hungry. I tried them twice...and they still are a flop.Services: Vehicle safety inspection
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January 2023 by Lori P.
Great local service. Staff was friendly and very helpful! Would highly recommend using them.
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October 2022 by Lucas Troesh
Drove from a different county to get emissions and inspection done. Slowed down by construction a train and cyclists, all out of my control. Called 35 mins before my appointment to let em know id be late. Said theyll find a way to get it done. Got here to be told the inspector left for the day. This place lost me and my family's business today.
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September 2022 by Glenn H.
The woman at the front desk that acts as the service manager [short dark hair appears to be in her 30s] should not be representing this business as over 45" I witnessed her mistreat customers. She was consistently rude, aggressive, and hostile towards a number of customers including myself. She plays games and goes out of her way to be unpleasant. She appears to pretend she doesn't recognize customers who have dropped off their cars for service, and barks orders at them stating, "I don't know who you are!!". In 25 years of taking cars in for service, this woman and this business are IMHO remarkably unprofessional, rude, and hostile. They are likely the WORST garage I've ever encountered in terms of how customers are treated. AVOID THIS PLACE LIKE THE PLAGUE AND TAKE SERIOUSLY THE MANY OTHER NEGATIVE REVIEWS ABOUT HOW AWFUL IS PURCELLVILLE TIRE AND AUTO.
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August 2022 by rachel k
I’ve taken my car here multiple times over the past 2 years complaining of road noise. Ive gotten my tires replaced, rotated, and had multiple alignments. Each time they told me nothing was wrong. I take it to AAA not even a month after they tell me nothing is wrong and find out my wheels are bent, rotors, brakes, tires are all messed up. How do you miss that? Thousands of dollars down the drain. Go somewhere else.Services: Wheel alignment
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July 2022 by Makaria Reynolds
Paid $60 to check on a grinding noise. They said they did a full check up and it was due to bad tires. I replaced the tires, but the grinding got worse. Took it back to them on a Monday and said it clearly wasn’t the tires and asked what they could do. They said they could schedule me for Friday. No refund. No apologies for missing a clear and noisy issue. And just attitude. Been going for years and the service gets worse. But now I’m scared they aren’t even completing the checks they claim they are.
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January 2022 by Sean Kelly
Great service and attention to detail!Highly recommend for any work that needs to be done. Great staff, very friendly, and very focused on customer service.
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December 2021 by Kelsea B.
You have one job- tires. You did not tighten my lug nuts. I can no longer trust this place and will not be taking my vehicle there ever again. I was a long time customer. When I called to make an appointment for two new tires, I was surprised at the lack of friendliness of the front desk. Almost rude and belittling. I got my tires the Wednesday before thanksgiving. Thankfully I did no traveling! A squeaking, squeal began but I assumed it would settle. A week later there began a terrible squeal and then banging by the time I got to town. I happened to be going by my mechanic's, so I pulled in and called for a ride to work. It sounded like my tire was going to fall off. My mechanic called me. My tire was going to fall off. The lug nuts had not been tightened. I'm so thankful I wasn't going 60 on route 7 rush hour when my tire fell off my car. How dangerous, scary! People would have been hurt, along with damage to vehicles. I don't know if ownership has changed or a bad hire or what.... but I can't ever go back there again. Tighten. The. Lug. Nuts.
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November 2021 by greg harp
Wanted to thank the folks at Purcellville Tire & Auto for following up on our recent experience. Although our original experience may have not quite been what we would have expected, they took the time to follow-up and understand our frustration and see out point of view. Thanks,Service: Tires
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September 2021 by Cathy J.
I've always had excellent service from Purcellville Tire and I feel like they are a very good value, especially for the convenience of the close proximity to where we live.
