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January 2024 by Tyler W
The upsell is strong. In fact, don't go for the upsell and they won't do anything.
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October 2023 by Scott Alexander
I'd give their service, fact that AAA answers when you call so not a "local" shop, and super rude employs a one star except the owner (old owner?) Donny is a great guy. I called up, friendly as could be because I've been going there years, and the jerk on the phone starts scoffing at me when I asked about a truck on the lot (Donny fixes up old cars and trucks). This is after years ago, when they replaced an engine, I got a check engine light just a couple days later and the jerk at the front tells me I have to pay a diagnostic fee, even though they just gave me an entire new engine. Just petty stuff like that after I had spent thousands of dollars there is ridiculous. I shouldn't get better service at Auto Zone, but I did because they checked my engine light for free. Go to Hogan's and Sons instead.
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October 2023 by J. M.
Sell out! Sold to corporate at the expense of its mechanics.Rotten thing to do for dedicated mechanics who spent money and hours upon hours making things work$ only to be back stabbed by an owner who gave no consideration at all to the years invested in the company
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September 2023 by Dammon Burden
They don't actually do tires. My sixty-second experience: The front desk, "We don't do tires... I don't know anything whatsoever about tires." She then proceeded to glare at me, bang around her keyboard and mouse like I messed up her day, coming into a place asking about tires and that has tire in the name, on the sign, etc.
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August 2023 by Jennifer K.
This place was a life saver! Dave got me in and out for my emissions testing. He was professional and extremely helpful. The gentleman who did the emissions testing was on point and was nice as well. Definitely recommend.
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July 2023 by Eliza Greenman
This place has been purchased by AAA. Not knowing this, I went in today because my car was having a hard time starting. The guy said it would cost 150 to diagnose the problem. I left, took it down the street to another mechanic, and he nearly immediately (in the parking lot) figured out that my floor mat was shoved under near the clutch where It couldn't completely depress to start the car. I'm not sure about the new management. I get paying technicians, but the diagnostic fee is high enough for me to go elsewhere for good.
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June 2023 by Scott Marks
I brought my car here several years ago after another local shop tried to convince me I needed a complete brake job. Brought it to Purcellville Tire and Auto, and they confirmed I had plenty of life left in the pads/rotors, and that they'd be fine for at least a few more years.They've been the only choice for me for tires and repairs since then. Always friendly, always honest, and usually pretty quick!
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May 2023 by John Ure
Old mechanic didn’t have capacity, tried these guys out. Finding a good mechanic is so important but hard. Very pleased with the quality of work done, and even more by the mechanic I spoke to about a check engine light issue. He gave me multiple options, some a few I didn’t know about, and was overall very helpful and did great work. My new go-to mechanic shop. Plus they always seem to have some classic car up on the lift, which is always fun to see.
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May 2023 by Suzanne Howell
I’ve been bringing ALL my vehicles here for the past four years since searching for a trustworthy, dependable, and reasonable auto shop. Ive only ever had positive experiences with each interaction. Staff is responsive, friendly and knowledgeable, and, more importantly, I’m ALWAYS satisfied with their work. FIVE STARS!!!
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May 2023 by Gavin Tolen
I had issues with my car not starting occasionally and issues with my acceleration being inconsistent. My family has always used Purcellville Tire & Auto so I took it there to have them look at it. The first time they simply said the battery terminals weren’t tight enough (I recently had the battery replaced). Okay fair. But later that week I was still having the same issues so I brought it back. On the drive to drop it off I had an acceleration issue in a roundabout that nearly caused a crash and resulted in me being pulled over with a warning. After a few days They said they could find no issues with it and made no attempt to further pursue the problem. After the problems returned a few days later I decided to take it to a different mechanic in town who worked with me to find and fix the issue in about two days. I’m very disappointed with Purcellville tire and auto’s neglect and lack of service. I will not be going back.
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April 2023 by Angie H
We have been a loyal customer for over 6 years! Honest, fast, inexpensive
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March 2023 by John J.
This business has been sold to AAA. It is not local anymore! They completely ripped me off on a damaged wheel and tire. Do not do business with them!
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October 2022 by Russ Berry
Purcellville Tire & Auto is my “go to” shop for my cars and truck. Both shops are well-managed, honest, and absolutely reliable. The technicians are experienced and highly qualified. Their work is completed on-time with no surprises.I’ve been a loyal customer for decades and I have never had a bad experience.
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October 2022 by Kristen Washington
Our check engine light was on. The first place quoted us over $2700 to fix it. We brought the car here and it was a $300 fix. We’ll be using Purcellville Tire and Auto from now on.Service: Auto emissions testing
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September 2022 by Angaleigh Ingram
Wonderful team. Friendly, professional and honest. Been using them for last ten years. Prices are just right.
