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October 2023 by Heather Ramos
Kim is amazing !!! So educated in nails, I felt totally comfortable talking to her about all my concerns with a nail injury I had … together we came up with a plan to heal my nail plate and now my nails feel stronger and healthy … thank you Kim for helping me get my beautiful nails back … you are the BEST
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October 2023 by Britany Tonnacliff
If you are a mom, don’t go here. My husband got me a $100 after a stressful few weeks. I scheduled an appointment, but had to cancel due to a sick kid in the hospital. This was outside her 24 hour policy. I rescheduled my appointment, and unfortunately it was the day of horrendous wind that was so bad that a tree fell on our road. I was very pregnant and couldn’t even make it to my doctors appointment as my road was literally blocked, let alone get my nails done. I called to cancel and accepted to late cancellation charge. Finally at 30 weeks pregnant, I had my appointment scheduled, no sick kids, no crazy weather, and the owner calls and rudely pressures me to cancel and told me I couldn’t use my $100 gift card. I originally had a review but deleted when I gave away the gift card to a mom going through hard times so she didn’t feel ashamed for going with my gift card. But I still think back on how incredibly poor the customer service is. I get cancellation policies, I accepted late charges, but to rudely assume that the reasons I didn’t show weren’t legitimate like a hospitalized child or physically being unable to get there… take your business elsewhere and support someone who also cares about the community,
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October 2023 by Lauren Dunn
Had a one on one Yoga class with Angela yesterday and I feel great and had the best nights sleep I’ve had in a long time!!! I have a number of physical challenges and she made me feel at ease and cared for. I Can’t wait till next week.
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May 2023 by Jennifer Conrad
I asked for acrylic nails but the owner didn’t allow enough time so she only had an hour to do a full set and she did something that I can’t even explain. I did not get tips put on, she put a mold and what seemed to be just the acrylic on top. It was awful, I can’t even believe she let me leave there knowing it represented her business. I immediately left and went to another nail place in town who was appalled and removed everyone of them and replaced them. I do not recommend this place!Service: Acrylic nails
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May 2023 by Jennifer Babu
Over the last 2 years, I have been getting mani/pedicures from Kim on a regular basis. I love my “me” time from picking out one of the zillion colors to the detailed nail art, which just adds the extra pizazz to the appointment. From a hygienic perspective I appreciate that everything is disposable; only used on me.Services: Pedicure
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May 2023 by Lisa Magnolo
I wasn’t going to review the salon. But after getting multiple requests to review, here goes. I’ve been getting my nails done for many years. I certainly am a bit picky, but I know a good job when I see it. The first time I came in, the entire appointment was the owner telling me how great she is. Best in the country. She wins all the nail competitions. Who knew there was such a thing? Ok. Super. But when I left I immediately had to grab a file and try to clean up my nails and reshape some that didn’t match at all. I tried the salon twice thinking the first time was an off day. No ma’am. Second experience was identical to the first. I’m sorry. I REALLY wanted to love this place. I just can’t justify having to fix my nails every time I get them done. Even if I was only getting a fill, you still need to make a clean transition.?Service: Nail extensions
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May 2023 by Muffy Robey
Kim and her staff are professional and always deliver fantastic customer service. I always get multiple compliments on my nails !! The best nail salon for cleanliness, artistry, and ambiance!!!! Love!!Services: Spa services
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May 2023 by Ruth Dyster
Ease making an appointment. Owner greeted me when I arrived for service. Manicure was done carefully and thoroughly.Nail color is perfect.Service: Manicure
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May 2023 by Theresa Quallich
5* for the entire team at Top Coat. They are all professional and I have never had anything but friendly, accommodating and excellent service. The best salon in Purcellville.Services: Pedicure
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March 2023 by Kara Walter
Valerie, Kim, Angela and Maria are skilled professionals who are queens of their art and ensure that I leave feeling amazing every time. Quick dry is amazing for the nails and the reiki is another level. Treat yourself to the luxury jelly pedicure, and enjoy a glass of wine or two with these lovely ladies!Services: Nail cut & filing
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January 2023 by Sara Upton
I was really excited to get my nails done here, but the service was not at the level I paid for. I got a set of acrylic nails and the nail extensions Kim put on were wider than my nails so they were digging into my skin on some fingers. Because the nails were too wide, they became unattached from my real nail very easily and within three days of getting them done all the nails came off. I have deep set nails so they are lower than the skin, but I have never had a nail tech have difficulty doing my nails well. I asked for almond shaped nails with a french tip and got rounded squares that were wider at the tips than the base. The french tips on some nails took up about half the nail and were very uneven. She shaped the nail so it pointed upward and had no apex as well as leaving the acrylic very thick. I considered asking her to fix my nails, but judging from the job she did, I did not think she would make them much better. Not sure if she was rushing and that’s why they were not as good as I have seen from this salon, but overall I was very disappointed.Service: Acrylic nails
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September 2022 by V Day
I’ve been going to Kim for nearly five years and highly recommend her. She is friendly, professional and does a wonderful job. She was extremely accommodating this week when I made a mistake and arrived for my nail appointment at the wrong time.Service: Pedicure
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September 2022 by KatieGuzy
Booked an appointment online and was excited to try out a new local nail place! The day of I was unexpectedly diagnosed with Covid. I called right away to let them know I would not be able to come in. The person that answered the phone said “yes, please don’t come. We do not want that here .” I then noticed I was still charged $55 . When I called and spoke with the owner to make her aware of the situation she was very rude and stated it’s their policy to charge for missed appointments. I advised her that testing positive for Covid was out of my control and I was told to stay home. She was again, very rude and made the excuse that other salons do the same . I cannot imagine charging someone for a service they didn’t receive when they were sick with Covid which is out of their control . This is unethical to me and terrible business practice. I suppose I should have kept my mouth shut, come in with Covid and infected the whole salon . Would NEVER recommend this place.
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June 2022 by Jan Clark
Kyle gave me a wonderful pedicure with a true spa-like experience. She was gentle, knowledgeable, and skilled. But the multiple strong fragrances, misters, soakers, etc. in the shop were inescapable and too much for me. It was like being attacked by a potpourri bomb. If you like that kind of thing, go for it.Service: Pedicures
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March 2022 by Sheree Sheridan
Love this salon. Very clean and sanitary. Owner and staff are very friendly and relaxed, making for a very comfortable experience. Also clients are in recliners with refreshments. Thank you Top Coat.Services: Foot massage
