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August 2025 by Tracy Neill
If I could give 10 stars, I would! They were able to squeeze me in for an inspection - Ken is super personable! Thank you!
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August 2025 by Michael
My daughter, wife, and I flew into town to get her back for college. The car was left in a gravel lot for 14 weeks.
Long story short, mice had chewed a grounding wire from a wiring harness into the block that left the car not only undrivable but rear wheels locked with the electronic parking brake.
I called VIP and spoke to Gail about our situation. She kindly offered to have Ken come out on his lunch break and take a look. That’s so rare these day and so kind to even offer.
I was able to identify the ground wire issue and do a chewing gum and band aid repair to get it rolling.
Took it to Walsh’s to do a proper repair today.
Ken made it a real wiring repair and wouldn’t even let my daughter pay him!
Are you kidding me?!?!
In this day and age where you can’t find anyone to do good work no matter the price this left us all speechless.
Ken. Gail..thank you so much. You have a customer for life, and as a dad I feel so much better knowing our daughter has a place to take the car for honest maintenance.
Thank you thank you thank you from the bottom of our hearts.
Much success to you!!
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June 2025 by Anika Hansford
Came for auto inspection- made appt in advance. Everyone super friendly & helpful. In and out in 20 min. Love Opus & Chili! Highly recommend this place :)
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May 2025 by Travisha Spruill
Quick, courteous service every time!
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April 2025 by Jason Cook
Ken fixed me up.
Great service!
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April 2025 by Absolutely me
The Good: Damon is excellent—communicative, transparent, and thorough.
The Bad: Scheduling with VIP means waiting about a week for an appointment. You drop off your car on time, expecting things to move along. Instead, it sits for nearly two days without an update. When you call, you’re told it’s “next in line”—but then it doesn’t go in. Eventually, the response becomes predictable: “We don’t know when we’ll get to it.”
I understand that delays happen, but three times? That’s a pattern, not a fluke. Yes, they’re the best mechanics in Purcellville—I’ve tried them all. But when it comes to proactive communication, they’re the worst.
Customers who schedule in advance, provide clear details, and arrive on time should expect a reasonable level of predictability in return. Unfortunately, VIP doesn’t offer the same courtesy.
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March 2025 by Chris Dunn
Great people! Super kind and obviously quite knowledgeable about vehicles. Couldnt more highly recommend
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January 2025 by Jaime Franks
Wonderful customer service! Very honest and reliable service! I am SO glad I found this shop, after being horribly disappointed by our old local shop. I'm always put in a good mood when I call in, and when I drop off our vehicles. Thank you, Damon!...Even when I fear the cost of repairs. Sometimes the shop pups are there, and offer wonderful emotional support too!...Needed that today. <3 They sometimes are booked up for a bit, because they are that good. Worth the wait, if you can.
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November 2024 by Kisha K
I love these guys from Damon at the front desk to The Mastermind Ken I could not have taken my car to a better place. I've lived in the area for over 10 years and this was my first time going to them. From now on I will continue to go to them. The respect and care they have for their customers is completely unmatched.
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August 2024 by Sean Hartmetz
Great service, fair prices.
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August 2024 by Angaleigh Ingram
Best shop in Western Loudoun. Honest and reliable. Not to mention the impeccable customer service you receive.
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June 2024 by Stephen Steinhoff
Great job. Always a fast response and great care of my cars and trucks
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April 2024 by Justin Lough
Phenomenal service!
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April 2024 by Kris Brost
Damon is a national treasure and makes every service so positive, transparent , and fair - the world needs more shining people like him! The technicians are also top notch and provide expert feedback, guidance, and repairs. Thank you for another great service and I’ll be back.
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October 2023 by David Coleman
First time. I will be back. Great work. Outstanding customer service.
