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July 2025 by Bert Clark
The only place I take my car for regular service. Barb is the best always has good advice and keeps me on track with all the maintaince.
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June 2025 by David Benson
Very helpful and polite staff.
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August 2024 by Tracy Bowen
Took my car in yesterday to get 4 new tires and an oil change. I was already planning on doing a brake/rotor change today. Tried taking off the lug nuts on the front tires and 4 of ten bolts cross threaded so now broken. I call to speak with the manager and of course busy. If you can’t take enough time to at least hand thread the nuts on at first you are a very very poor representation of Firestone. And of course the person who answered the phone says can you bring it in…..yeah let me get right on that and drive it in with half my front lugs missing.
Update, got a call from George the manager after posting this. They made things right and I appreciate it. Thank you.
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August 2024 by Angela Brown
My first experience at this location drew me back again and again.
1. Close by
2. They were able to fit me in quickly
3. Friendly helpful and respectful.
4. Met my needs each time
5. Great customer service
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July 2024 by Lorenzo White
I took my car in to get spark plugs changed and the next day my engine light came on. I went back and was told it was nothing to do with the spark plugs a9nd that my purge valve and and vent valves didn't work. I never had any problems until I took it for the tune up. The purge valve is located right beside the plugs and since I've never had any issues, it makes me think something was damaged during the plug change. When asked how much to change the valves, it was 700 plus after I had just spent nearly $600 the day prior. On top of that I was charged because they did a diagnostic. The sales lady decided she would only charge me half which helped a little. I don't believe I should have been charged at all because my car was In perfect working order prior to my initial visit. I purchased the purge valve and changed it out. The replacement took my 10 minutes so I'm curious to know what they were trying to charge me 700 plus dollars. Other than that, the staff was very nice.
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June 2024 by Joshua Winans
I come to Firestone on Quantico for all my maintenance needs. Both routine and emergency. Every time they fixed my vehicle for a great price.
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June 2024 by Chadd Russell
I can see why there are lots of bad reviews at this location. I went in looking for a simple quote to replace all my vehicle AC components and the guy at the front tried to say he couldn't give it to me because they had to see it. I told him again to give me the quote as if I had to replace everything. He stormed off into the back and came back with a quote. I then thanked him and asked if he had any appointments available. He then said "No, maybe Monday..." And then just started talking to the customer behind me. He didn't even check for an appointment nor did he offer me one. He pretty much swatted me away like I was a fly buzzing around... Bruhhhhh..
Like many of us on base, I live all over the country and frequently use Firestone. I won't be using this one.
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June 2024 by Matthew Morse
For tires, they're fine. For actual maintenance, take your car somewhere reliable.
I brought in my car requesting just to have the check engine code read (I told them I'd ordered a code scanner online but it wouldn't arrive before a long drive I had to make). When I picked it up they told me they'd conducted a full diagnostic check for $130 (they don't show you the screen or mention the price when you're signing, but I'd assumed it was negligible since I was just asking for a code scan - learned my lesson).
That would've been fine, just a miscommunication, but they quoted me $847 to fix the check engine issue (code P2433), including replacing both the sensor and the pump. That struck me as odd, so I asked around and found a reliable mechanic out in town. They conducted a diagnostic test and found that only the sensor was bad: costing only $181 to repair!
Even if Firestone had correctly diagnosed that it was just the sensor that needed replacement, their estimate for just that was still $290, $110 more than the cost for replacing the sensor out in town.
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May 2024 by Michael Kovacs
I have a good relationship with Firestone over the years - once again, I needed a tire inspection and repair due to a road hazard, and was able to get in - get it fixed - and on my way in 30 minutes.
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May 2024 by Atlantic Princess Vollin
These folks are excellent ?? so hardworking, helpful, kind and understanding.
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April 2024 by Barbara Armstead
Beware, don't go there
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March 2024 by C
I retracted my previous review due to a trend of irregularities with the employees in the service area. I do not recommend this location due to questionable business practices. Preying on unknowing service members, dependents, and vets is a quick way to escalate issues out of control. 3 stars is now 1 star.
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March 2024 by Duane Kortman
Professional, prompt and honest team. Willing to go the extra mile to help me out. Happy with the way they treated me.
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March 2024 by Mike Riley
I am always pleased with the customer service. I am welcomed and made to feel like a valued patron. I have used this shop for 23 years.
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February 2024 by Cliff McCullough
Superb customer service. Superb repair work. Quality service all around. Highly recommended.
