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March 2024 by Keith C.
my honor guard supply officer Ordered a bunch of stuff from them. Ok Tailored Trousers take a while, we get that. 2 of the Items were not in stock, but we were not informed of this BEFORE the order was shipped! Order shipped U.P.S., and promptly lost by U.P.S. after U.P.S. attempted to charge us "Broker Fee" and Twice what the actual Customs charge is! Package was NEVER DELIVERED! U.P.S. NEVER SHOWED UP! We Filed lost package complaint with U.P.S. Then Contacted the Marine shop about the Package never arriving, and the Problems shipping U.P.S. and Fed-Ex to this country, (Well Documented with a quick google Search.) Zero Response from the Marine shop after being contacted about the partial Order they sent never arriving. So not at all happy. Zero response from anyone at the Marine Shop. On April 1st, 2024 if all Items not shipped/Received we will begin a charge back on the credit card for the entire purchase.
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November 2023 by Kyle DuBois
As a SgtMaj with over 19 years in the Marine Corps I will never do business with The Marine Shop again. I custom ordered an evening dress jacket from them on 5 Sep 2023 and requested it be ready by 4 Nov. I was told over the phone before I placed the order that it would be done in time. As weeks ticked by, I received no updates. I called and spoke to different people numerous times about the progress and I was notified that the coat wouldn’t be ready until 5 Nov, and moreover that the white dress shirt I had ordered a month earlier was back ordered. Why did I have to ask them for a status a month after paying and ordering to find that out? It took demanding to speak with a manager for Jessi to finally reach out to me. She ensured that I would get my jacket two days before my ball and upsized the white shirt so that I could make it work last minute. The jacket arrived and it was massive. I had sent 10 custom measurements to them taken by a tailor here in NC and somehow the jacket was still huge. Of note, my chest measurement sent was a 45.5. The tailor here told me that I needed a 46L jacket but they were out of stock everywhere so this led to me ordering with The Marine Shop. The “custom jacket” sent to me from The Marine Shop was a 48L according to the tag and I was floating in it. I sent it back on 3 Nov asking for a full refund and finally after numerous phone calls, today on 20 Nov they say they will give me a refund but minus 15% because they already cut the jacket custom for me. I argued that the jacket was not custom cut for me, but they wouldn’t concede. Customer service has been horrific, their point of sale and inventory control systems are not real time and are archaic. Do business elsewhere and save your self the hassle.
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November 2023 by John Owens
This is not the Marine Shop of old! They sold me a shirt that was too big and then wouldn’t exchange it! I understand that I didn’t have a receipt but not even offering an exchange is ridiculous! I mean their uniform stuff has their logo in it! Where else did you think it came from? I trusted their measurements because they are supposed to be the best or whatever! The customer service and inventory and availability has gone down!
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October 2023 by Luke Young
Absolutely terrible customer service experiences on every interaction outside of in person. Phone calls are never answered/returned, I've received the wrong items in an order, I didn't get my refund on the return.
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June 2023 by Sergiusz Gardasz
Very bad service. There is no communication with them, they do not answer questions. They send the product not the one in the photo. They don't answer letters.If you want to buy and to be happy with the purchase, buy in another store.
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June 2023 by Luis R
I truly wish we had more options when it comes to buying uniforms from better vendors. Purchased a new Alpha coat and not only did it not fit me properly, it is also missing both EGA holes ?♂️
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May 2023 by Vancha Marsh
It is unfortunate that this business has such a monopoly on certain services for the Marine Corps. From incompetent and slow service to inadequate quality, I am amazed that this place has fallen so far. This place is just a business that cares to make money. I got uniforms back from them and the lack of care was shocking. Unpressed shirts, loose threads everywhere, and the uniforms themselves just stuffed in a plastic bag. Furthermore, their lack of explaining their services was shocking as well. You have to pull information out of them for things such as custom uniform orders, engravings, or even new rank insignias being sewn on. If possible, I would avoid this shop.
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May 2023 by Kristine Shiwa Hall
Terrible customer service. I had to inquire about the shipping status multiple items after I made an order. When I had to do an exchange, they “lost” the package until I sent them the tracking info and asked about when they would ship the new item.Go to the MCX. They have amazing customer service - literally emailed me back within minutes of me sending a question about an uniform item. The MCX tailor is also super kind and patient. Even if it costs a little bit more at the MCX, go there instead to get your uniform items.
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May 2023 by Shawn Conway
Poor customer service. When on the phone with them, quickly brushed off. Asked about a blues coat, was quickly rushed off the phone and told not in stock. Went to the store the same day and it was there.Wait times to get a uniform tailored are also horrific
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May 2023 by Kristine Shiwa Sweigart
Terrible customer service. I had to inquire about the shipping status multiple items after I made an order. When I had to do an exchange, they “lost” the package until I sent them the tracking info and asked about when they would ship the new item.Go to the MCX. They have amazing customer service - literally emailed me back within minutes of me sending a question about an uniform item. The MCX tailor is also super kind and patient. Even if it costs a little bit more at the MCX, go there instead to get your uniform items.
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May 2023 by Zach S.
Incompetent, lazy, and useless... this is just the start of a list of words I would use to describe their customer service. I was told multiple times (6 to be specific) that I would have my order by a specific date. That date came and I still did not have my complete order. I call again, speak to someone else and they to promise to have my order shipped out and delivered by a specific date. Yet, after weeks of waiting with false hope I still do not have my order. I recommend either purchasing in store, a year in advance, or not buying from them period. I regret not purchasing my uniform items from alternative locations. Bottom line, I am severely disappointed and extremely frustrated.
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April 2023 by Garrett Adcock
Customer service is lacking. I sent my uniforms in for pre-PCS tailoring in January. I still don’t have the uniforms back. I was given an estimated return date that passed without explanation. I have called the shop almost daily and emailed almost daily. No direct answer and no one can tell me where my uniforms are in the process. Despite asking for a call back or email update, no one has contacted me. Will not be using again.
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April 2023 by B. Dean
Great selection of uniform items and the tailoring work is outstanding.
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April 2023 by SRichard G.
Horrible customer service. I ordered Dress Blues from them over 12 weeks ago and still haven't received any updates. Everytime I call, the employees cannot help and cannot get an update. Employees do not respond via call or email. They say they will, but it's just to get you off the line. Go to the MCX!
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March 2023 by Brian K.
I still need a refund from 2003. 313-721-0025I also want my platoon t shirtGolf company, 2nd platoon
