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February 2024 by Jeff Pless
The employees here as well as the pharmacist do their best. The new store manager is working hard to make the store better. They are a corporation and of course should have more employees. But the store is clean and those folks work hard. I much prefer the Radford store and the pharmacy over the CVS in Christiansburg.
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February 2024 by Miranda Cressell
I am writing to express my dissatisfaction with my recent clinic visit, prompted by my daughter's strep throat diagnosis and my own experience of similar symptoms. Unfortunately, my encounter with Nurse Practitioner Warren Via fell short of expectations.From the outset, his demeanor was unfriendly, and his bedside manner left much to be desired. Despite a negative initial throat swab result, I shared my past experience at the Christiansburg minute clinic, where a false negative was later corrected with a positive retest under similar circumstances.Disappointingly, my request for a retest was declined, with Mr. Via asserting the adequacy of the obtained sample. Dismissing visible throat patches and a fever, he insisted that a negative result meant I was not sick with strep. Instead of exploring alternatives or addressing my concerns, Mr. Via recommended drinking fluids and gargling salt water, advising a retest only if symptoms persisted.The inability to obtain a retest, coupled with the suggestion of a retest in a few days—resulting in two co-pays and considerable time investment—is disheartening.As someone with multiple experiences of strep throat, and considering my daughter's strep diagnosis, I am confident in my assessment. I believe a retest could have provided more accurate results, sparing me unnecessary discomfort.Regrettably, based on this experience, I have decided not to visit this minute clinic again and instead seek the care of an actual MD.
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February 2024 by Gracie Kennedy
There’s really no reason someone should have to wait more than 5 min to get checked out. Figure out your system or get rid of it.
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December 2023 by Stephanie A
Pharmacy is frequently closed with 0 notice other than signs inside the store. If you are so understaffed that you cannot stay open, hire more people. If you cannot find people that are willing to work there, maybe reflect on the work conditions or management because this is ridiculous.
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December 2023 by Debbie Rudolph
Got diagnosed for RSV Friday after Thanksgiving! Could not get my scripts filled till Monday 3 days later! Landed up paying more for them because CVS would not release them. Now they are calling me saying they have filled them so pretty sure I should not be getting them filled a second time! Dangerous CVS!
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November 2023 by Paul Thomas
This was once a reliable and convenient pharmacy. That is the case no longer. They don't have consistent hours and seem utterly incapable of handling controlled substances like gabapentin. I have pulled all my scripts from this pharmacy.
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November 2023 by Logan Bailey (Cosmicbot)
Went to pick up a prescription today and they where closed. I was in there yesterday and they had no signs posted that they would be closed till Monday next week! How does a company only open the pharmacy two days a week. Would never recommend that you get your prescription here. Avoid at all costs!
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November 2023 by Greg Thoma
Always takes forever to get prescriptions. Pharmacy is randomly closed. They will text me that my script is ready and then I show up and they say they have to fill it and then I end up waiting 30+m.
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November 2023 by Sean ..
employees are clueless. pharmacy just closes randomly. this might be the worst CVS in the country.
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October 2023 by cd_ monty
I was put on hold for 33 minutes and got no response. Sometimes when I call them it just randomly hangs up and the system to actually get to talk to a human being is painfully hard. They're all so very slow when dealing with the pharmacy line.
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October 2023 by Robert Leonard
Worst I have ever used. After being discharged from the hospital with a three day prescription from surgery, I had had 18 inches of my colon removed went to the pharmacy after the doctor and wrote me a prescription. They said that even though it was the third day that I had to wait until the next day to fill the prescription even though I was running out, they said my insurance wouldn’t cover it. I contacted my insurance they said it had never even been billed to them. Pharmacist admitted it. I asked her how much it would cost to fill in cash and she said she would not fill it anyway, so we waited until the next day for my wife to fill the prescription, they told her she had to go to the back of the line and wait another 20 minutes before she could fill it, but I wasn’t due to take another pill for those 20 minutes
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September 2023 by Polly L.
This place is actual a joke to all pharmacies. They go on "lunch break" for over an hour and when the pharmacy is supposed to re open at 2 they don't even make it back to the building till 2:06 and don't start actually helping people till 2:10. They have three people working but only one person will actually do their job and give out prescriptions. This pharmacy is ridiculous 0/10 will be sending my prescriptions to Christiansburg even thought it's a further drive, the amount of time I spend at this pharmacy to pick up a prescription took 25minutes. I'm still standing in the line now with about five people behind me.
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May 2023 by Brian Tawney
DO NOT GO HERE MY DAUGHTER IS EXTREMELY SICK , HERE MEDICINE WAS PUT IN AT 9am FOR A 1hr PICKUP , WE WAITED ALMOST 5 hrs FOR THEM TO CALL ,THEY NEVER DID, SO FINALLY AFTER WAITING ALL THIS TIME WE CALLED JUST FOR THEM TO TELL US THEY KNEW SINCE 9:15am THAT THEY DIDNT HAVE HER MEDICINE IN STOCK , WE ASKED THEM WHY DIDNT THEY CALL TO LET US KNOW AND THERE EXCUSE WAS THEY FORGOT . THEN THEY ACTED LIKE WE WAS TWISTING THERE ARM TO HAVE IT SENT SOMEWHERE ELSE !!!!! I WILL NEVER GO TO ANY CVS AGAIN PERIOD THERE TOTALLY UNPROFESSIONAL, RUDE ,AND DO NOT CARE ONE BIT ABOUT THERE CUSTOMERS!!!!!
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May 2023 by Samual Sproat
Very nice cvs location. Call pharmacy before you go if you’re going there for that, they close for lunch and early and late because of worker shortage.
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May 2023 by Connie Akers
Unbelievably terrible customer service, less than none. How the Radford, VA location has stayed in business is a mystery. I was notified my prescription would be ready at 11 a.m. yesterday. The time was changed 8 times yesterday and 4 times today. No one will answer the phone, even after I waited on hold for 22 minutes.