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July 2024 by Chad Stumph
Their hours on Saturday are only 9 to noon, but the young woman working was quick and efficient. There were three groups there at the same time, including myself, but I only had to wait a few minutes. It only took about 10 minutes between arriving and driving off the lot in a rental car.
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July 2024 by Ashley Tadiello
Giving this location an honest 4. They typically have one person working, but it’s always someone who is able to multitask and be apologetic for the issue. We’ve been going to this location for several years and haven’t had any major issues or complaints with their service. One issue that I wish would be addressed is the location being closed on Sundays. Due to this, I have to go to another branch that I don’t have as good of an experience with or reserve an additional day. This is a really small building with typically 1-2 persons working so it unfortunately makes sense they can’t open on Sunday as well. The woman who has been there our last 2 visits has been wonderful and the man who was working prior to her was always friendly and engaging. They don’t always have a great selection due to being a small branch, but I’ve always been in a car when I’ve reserved one. Hopefully I don’t encounter issues like other reviews I’ve seen where the branch had to cancel the reservation due to no vehicles. If you’re in the New River Valley area, this is the car rental branch you should be visiting.
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July 2024 by Toby Akers
Scheduled a rental car to be picked up multiple days in advance, and received confirmation. When I called was informed that they no longer had a car for me! Don't trust them otherwise you’ll be out of luck. They don’t even care.
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June 2024 by Keith Johnson
I can’t get anybody to answer phone!
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June 2024 by Jeff Shaw
Very good service. Car was clean. Staff very helpful.
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May 2024 by Anthony Casey
Great experience!! Definitely recommended for great service!
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April 2024 by Alexis Garland
I have spent so much money on rentals here it’s sad for most of my experiences to be for less than even a 1 star deserves. during Covid I ended up with a rental from Christiansburg location that was not cleaned and even after that horrible experience and many others I’ve still rented from here but I swear, enterprise and their policies are less than ideal for people and they don’t much care about the person as much as the bottom dollar like every other big industry. The time for pickup and being put as inactive for not being able to get there is ridiculous. I swear if I had other options that worked I would take it in a heart beat.
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March 2024 by J
The salesperson went above and beyond to see to it that we were satisfied.
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February 2024 by Todd Wheatley
Enterprise in Radford has excellent service and goes out of their way to insure you are satisfied with your rental vehicle.
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December 2023 by Austin Surber
Awesome customer service. I wrecked my vehicle about a month ago and had to rent from them for a total of 3 weeks. They kept it the same rate for the whole 3 weeks even tho their prices went up online. Highly recommended. When you go in ask for Jordan.
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November 2023 by Vaxy
Awesome customer service. I wrecked my vehicle about a month ago and had to rent from them for a total of 3 weeks. They kept it the same rate for the whole 3 weeks even tho their prices went up online. Highly recommended. When you go in ask for Jordan.
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November 2023 by Patrick Commodore
Possibly the WORST Company I've ever dealt with. RESERVED a car from Radford to Virginia Beach days before I needed it. It was CONFIRMED! On the morning of my rental, I rec'd a call stating that they not only didn't have the car I RESERVED, but they had NO CARS AT ALL!. I was stranded in Radford and my wife was having surgery the next day. I admit to a curse word coming out due to the baffling news and immediate worry about getting home, but the guy just hung up on me. Unbelievable! Unfortunately, Enterprise is the only rent a car Co. any where near Radford so I had to call a different Enterprise that was fairly close by. I "Reserved" another car so I was back on track and no longer stressed and worried about getting home. 10 minutes later I rec'd a call stating that they also didn't have any cars. Why did they even give me a reservation if they had no cars? It gets even worse. I called another Enterprise in Roanoke (about 40 minutes away from Radford) and explained what happened. The girl was extremely apologetic but ASSURED me that she did have a car for me, I'd just have to drive the 40 minutes to get it. She even told me the EXACT car I was renting. So, happy and not worried again, I had my Son drive me all the way there and just before arriving I rec'd another call telling me they didn't have a car. OMG! Clearly, "Reservations" mean NOTHING to them. I ended up having to borrow my Sons car to drive 5 hours home so I could be at my wife's surgery. Then I had to have a friend follow me back to Radford a week later to return my Sons car. I've never even received an apology from any of the three Enterprises. They simply don't care. Terrible business and I highly advise anyone to NEVER "Reserve" a car with them because the 'Reservation" is not worth the paper it's written on, and their attitudes are completely care-free and unapologetic. This company doesn't even deserve to be in business. I'll walk before I ever use them again (sorry, I should say before I ATTEMPT to use them). Garbage!
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November 2023 by Javlon Tashev
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September 2023 by J O.
Our Enterprise car rental earlier this month from this location was a somewhat messy ordeal. The car we had reserved was not available (a midsize sedan) and all they could give us was a full-sized RAM Pickup. The driver was 5' tall and 71 years old so it was very difficult to drive and gas was much more expensive. The office did what they had to do, but it was not a great solution. There were no other options at all. When we returned the car to Richmond (one way drop off) there were some additional hiccups due to the way the paperwork had been done in Hadford to accommodate the change in vehicle and deposit. HOWEVER, I did call the Hadford location from Richmond VA and they were very helpful on the phone in figuring out the paperwork issues.
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August 2023 by Dominique H
Extremely unsatisfied with local office and customer service line. Booked a rental, was not told I needed to come before a certain time. Arrived and it was canceled without a single car to book instead. My issue is that my card & contact information was file, why not contact your customers to confirm a no-show, especially when you don't have any cars to rent. Not proactive, too casual and "empathy" was not authentic.
