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November 2023 by Steven L. Ball, Jr.
These guys ordered a part that I told them not to order, installed without my permission... and then tried to keep my key when I refused to pay for it. Had to threaten to call the police to get my key back... Crazy.This was the star the broke the camel's back... But I've never had a good experience there. Everyone I've ever interacted with there has been rude and condescending.Absolutely would not recommend.
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September 2023 by Mike C.
Told them that I wanted the oil changed and the tires rotated. Realized they didn't rotate the tires (supposed to be free with oil change) and asked about this. They claimed that the technician checked the tires and determined that they didn't need to be rotated. Couldn't believe they thought I would believe such nonsense. I will never trust them with my car again.
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August 2023 by Laken Smith
Great service always does excellent work on our vehicles. Only place we take them
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July 2023 by Baron Ty
Got my truck inspected and I spoke with Jake about an issue I was having with my inspection and he was very friendly and helped by getting the issue resolved and helping with his knowledge about my truck specifically and the requirements that the state has on it. He clarified a lot for me and again was very friendly and helpful. I will definitely go back there for any service I may need!Service: Vehicle Inspection
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May 2023 by Sheryl Brown
My college student got a flat tire. As soon as we entered the lobby Dakota greeted us in a friendly and polite manner. We told him the problem and he was immediate in his response to help. We left the tire to be fixed and he asked that we bring the car back and they would take care of everything. And they did. They are quick, with great service and the entire staff is friendly and helpful! And very fairly priced! I told my college student that all gas should be purchased from them from now on. Thank you so much to Dakota and the team!Service: Tires
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February 2023 by M S
Ladies BEWARE!!! My mother took my father's truck to get the tires balanced because it was shimming. She had University BP to do it. Easy right!? They charged her $40. When she left it was worse than when she took it there. We took it to another garage and come to find out the back tires had no weights on them and 2.5 ounces off and the front were not balanced correctly and were 1.5 ounces off. NRV Lube corrected University BP's incompetence. I would highly recommend you stay away or watch them closely. Or they will charge you for services they don't even do.Service: Tire rotations
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January 2023 by Joshua
The other day I blew a tire, I had that tire fixed and changed and decided to get two more tires to replace My bad ones. This morning I take my car/bmw to university bp in Radford for them to change. They tell me that My car is too low for them to get a lift under it, understandable. Ok so when I got that flat tire I was able to take a jack to jack up My car up and take the wheel off of My car. I then asked the guy if he could jack the car up high enough to get the lift under it, the guy then told me that he couldn't do that either.... ??The guy was completely rude, I've never seen such disrespect, when i walked in, i asked the guy how he was doing and he completely ignored me.I will make it known now, their business and their disrespectful employees need to get their things together!!!!If anyone needs tire changes, go to thompson tire in Radford, very polite, professional and clean they can take care of me no worries.
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December 2022 by Kayla B.
I genuinely love everything about this car maintenance shop. The prices are amazing, especially when compared to big-name maintenance shops, but what I enjoy the most is the customer service! The people here do not want to just fleece you for your money, and they respect whoever walks in their door. As being a woman I have definitely experienced the "ignorant-eye" a time or two when going to get my car serviced, and I have never felt unwelcomed in this place. I greatly appreciate the atmosphere that they provide for their customers.
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October 2022 by Austin DeVincent
Great experience getting a state inspection last minutes. Super friendly and honest. Ricky was my inspector but all the guys were great.
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October 2022 by Vanessa D.
My car broke down while I was traveling back home and the tow truck driver recommended University BP. It was the power steering pump and they told me that the model used on my car was only used that year and the only part available was in California, it would take a week to get it and cost $1000. An outright lie. The model was used from 1999 to 2002 and I was able to get the part and pulley from the local parts store and had them install it for $100. Do not use this company. While waiting for them to install the part, which they took multiple customers in before me, I witnessed an older gentleman who came in for an inspection and University gave him a long list of items that needed to be addressed. I recommended he get a second opinion, which he did and no repairs needed to be made to pass.
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July 2022 by Erica Thornton
So kind. Dakota came to my rescue this morning. My car wouldn't start and I wasn't able to "jump" it off of my battery jumper. He came right away and jumped my car. I was unable to follow him back to the shop at that time because I had to get to work. Dakota told me that if I needed them to come out again after work just to give them a call and then I could come to the shop and they would test my battery. Of course we all hope we never need a mechanic, but I am so thankful he was around because I will definitely use them again.
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July 2022 by xAlessi RB6
So about 2 weeks ago I asked for them to replace my engine hoses to my 2002 Toyota and when I got it back it now stalls. They have refused to re-diagnose there mistake. I absolutely refuse to use this shop again. There income comes from college students and it being the nearest to university. It’s 100 precent better to choose a shop on west end. I have had good experience but last experience was damage and costlyService: General repairs & maintenance
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June 2022 by Pat Cook E.
I've never had a better experience with getting my car repaired. They are courteous, fast, and have very reasonable prices. I won't go anywhere else again!
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June 2022 by Amelia Smith
Was picked up by them on the side of I81 after hitting something on the highway in my Hyundai today. Very fast getting there and the young man driver was very polite and very professional. I'd use them again if I was in the area and would highly recommend.
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May 2022 by Jessica Taylor
Just wanted to say they were friendly, honest, and efficient. Got my Jeep inspected in under 45 minutes in the middle of a busy Friday, which a previous shop rejected and tried to milk me $1900 for in unnecessary work. Thanks guys.Service: Vehicle Inspection
