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November 2023 by Rob R.
I loved my iPod twenty years ago, invested in Apple when it was younger. I can't help but think there needs to be better than Apple world soon. It's such a fine tuned, shiny, incremental reward, incremental Wall Street return, product there's not much left to imagine new from it. Backup you hard drives, those colorful aluminum shells don't dissipate the heat of your work. Don't trust the the stronger thinner electronic profile, they are designed to be thrown out next year to poison the environment and people in less than first world countries. Stare into the I screen abyss less and it will stare less back at you. Look for fair phone alternatives...
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September 2023 by MR Romeo
Great staff, they are pet friendly and they keep the place clean. Pretty good customer to over Apple store we have been in.
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September 2023 by Eeshan C
The people inside the store are very good. I had a trade in to complete and it was much easier at this location. It's very easy to complete the verification process and it's almost instantaneous. Always loved shopping here, as the atmosphere very festive.Apart from the quirky security guard who kept giving me the weirdest stares and watching me from different angles, everything seemed alright here.I am ok with him being gay, but they should not checkout customers like that who are not.
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August 2023 by Nishan S.
Would not recommend this store. Despite the overwhelming number of salespeople present, it was shocking to see how little actual help was available.
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August 2023 by Bridget Nodianos
I went into the Reston location to get help with my Apple Watch. The band had broken off in the watch, and I couldn’t wear it. Omar greeted us and worked hard to fix the watch. He had to get assistance because the band was completely stuck, but they didn’t give up and eventually fixed it. Great customer service and great determination!!! Thanks Omar!!!
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August 2023 by Kevin Z.
Amazing, well managed, professional store! For all the negative review writers, get a life.Greeted in a friendly manner, placed in a virtual queue, easy. They find you, diagnose problem in smart professional way. In my case, my older iPhone needed a new battery. I left it, told it would be ready in 4 hours. I returned 4 hours later, the genius had fixed it. Verified it worked , I paid and was on my way, what the hell else would you crybabies want???
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July 2023 by darcy johnson
never had a problem coming here with buying products, up until wednesday when i got my new iphone 14. specifically asked for the 256 gb, and was given a 128 gb one and found out today(two days after i had purchased the new phone). they do a great job with helping customers with what they want, but please double check before they buy it.
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June 2023 by Alyssa Kakol
I have gone a couple times for different reasons. Most recently tonight I went because my Face ID is not working on my phone and they were super helpful and super informative as to the steps I could take to fix the problem and it turns out after diagnostics that my camera was messed up and not working correctly so I go back tomorrow to get it fixed. Very friendly staff and very welcoming. Great atmosphere. You don’t feel like you’re being rushed out of the store. I will go to them from now on!
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June 2023 by T1
I called ahead because I needed to make a quick purchase and then catch a flight. They had my order ready ahead of my arrival. Picking it up was quick and customer service was great. This was my second visit to this location and their customer service is always great!!!
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June 2023 by Jodi C.
Very grateful to Tom who helped me figure out what I wanted and was super friendly about it the whole time.Thankful to the other person (whose name I apparently didn't think to get), who helped me figure out / learn to put page numbers on my book pages for publishing. Thank you!!This place is always clean, well staffed with knowledgeable, friendly people. It looks nice in here. It's uncluttered. It's not overwhelming or confusing. It's a treat to go here! Thank you, Apple Store, Reston!
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June 2023 by Rabar Barawy
Despite the usual experience most have in an authorized apple store, this one left a mark on me that led me to write this review for an associate who went above and beyond (understatement) and helped me solve a rather embarassing problem.I had somehow, dont ask me how, forgetting the pincode for my iphone and time had come after trying many methods to reset it to take the walk of shame to the Apple store in Reston with my head held low knowing there would be some snickering and puzzled looks, however I was warmly greeted without an appointment by a team with genuine smiles and a young man named "Joe" ( I hope I got that right), began to listen and listen intensively as I shamefully explained that I could not access my phone because I couldn't remember my pin or apple ID pass.Long story short, he performed what I call "Apple Magic," allowed me to get into my phone, let me life continue like it should and as a man who keeps his promises, I am writing this one for you Joe, may the Apple Gods forever be in your favor. You're an excellent, attentive, and extremely knowledgeable part of that Apple team in Reston and I hope to see you again under different circumstances.Picture not related, used a free public stock photo to avoid any unneccesary bum-rushing of the "magic one" Joe at Apple.
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June 2023 by sai Y
One of the worst experiences at apple reston store, i thought apple customer experience was good at stores but i got know today its not ..went in to buy 2 iphones and a 2 watches because i needed them today, few minutes later i got assigned a guy he was straight up saying you know if want to buy iPhone you can buy it online and he was very rude, shifted my purchase to bestbuy.Will be never visiting this ****** store again period.
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June 2023 by Larry Nicholson
This is an awesome Apple Store! The store is in the heart of the Reston Town Center near restaurants and shops. Many thanks to the Apple Store team for the warm welcome and the amazing experience!I also really enjoyed the photography on iPhone learning lab presented by Oliver today ? I’ll be back soon for the videography on iPhone session soon. Thank you!
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June 2023 by Todd W.
I called ahead because I needed to make a quick purchase and then catch a flight. They had my order ready ahead of my arrival. Picking it up was quick and customer service was great. This was my second visit to this location and their customer service is always great!!!
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June 2023 by Eugenia Sucre
I went with my father to this Apple Store because he forgot his passcode and we wanted help resetting it. They told us nothing could be done and we were turned away. We told them to wipe the phone/erase everything on it as it was a new phone and nothing was on it anyway. Turns out the exact steps to be taken when you forget your passcode is to take it to an Apple Store and that they wipe/restore the phone (it was confirmed multiple times after we got back to airport and called Apple support that resetting passcode can be done at Apple Store). We even went to this Apple Store during our layover as this was an urgent request as we are flying internationally and my father needs a phone. I wish I had gotten the name of the woman that said nothing could be done. Total waste of time and complete incompetence.
