-
July 2024 by Noor Kasura
Worst ever through and through!!! I want Sun Trust back!! They take your money or they don’t help especially when. Come Sam and fraud!!! Closing my account!
-
January 2024 by Yves LM
Moved to California, they did everything they could to prevent me to transfer my cash to my new bank... a combination of sheer incompetence and I suspect dishonesty... they were an OK bank under Suntrust when I open my account...it has been a long slide down since the merger
-
April 2022 by L P
This rating is for the recent merger of BB&T with Sun Trust not a reflection on Truists employees. First the employees are awesome! As far as Truist as a corporation they are dreadful! Online transactions including transferring from one Truist account to another Truist account takes a insanely long time to clear. Depositing a check from an outside bank can take up to two weeks to clear. I feel as through Truist has to be the worst bank I have ever had to deal with in my 40+ years of dealing with the banking industry.
-
March 2022 by Elaine Wenger
This used to be a pretty good bank (when they were First Virginia). However, with the recent merger, it seems no one quite knows what they are doing nor is anything quick. After 50 years with this bank and having gotten a senior checking account when I retired, when I lost my checkbook, Truist would not offer me the same type of account. First, the checks for the new account had an error on them (it took 10 days to get the checks), then they wanted to charge me for the replacement checks and the replacement checks started at 201 instead of 101. Transferring funds from the old account to the new account took some days; for a while, the same funds appeared as available in both accounts. Trying to talk to anyone at their 800 number took forever; I waited for over 45 minutes, yet Truist wants to charge people for putting their money into this bank. Why don't they use the fees to hire more people?
-
December 2019 by Eman TF
All the stuff here very good really thank you for good job
-
June 2017 by art hotchkiss
Easy access to bank as in a residential area they are never too busy.
-
October 2011 by A Google User
Friendly small office, short lines, cheerful service, helpful staff, sweets for small children in tow.
