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July 2024 by Edna Amador
Ms. Suraiya Akhter consistently provides excellent service and models that exemplary customer service example to her team. The positive confirmation of Ms. Akhter's management style is the equally consistent demonstration of quality service by her team. Thank you, Ms. Akhter and all the tellers at the Truist Fox Mills Road branch.
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April 2024 by Phillip Estes
Closed or closing 2/3 well-used Truist branches I use. That makes me feel bad.
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September 2023 by Karla Lawson
Yeah unfortunately in addition to Truist’s archaic system and bare minimum effort to create user friendly experiences, this Branch lost their very best banker Brian. The remaining bankers are either not in or can’t be bothered to help the general public. The tellers will try their best but Truist’s systems foil them at every attempt relegating them to nickel and dime you for access to information on your own account. Unless you absolutely HAVE to deal with Truist (as I do now), steer clear find another banking institution! I’m giving this branch a 2 only because at some point in time they were very helpful, but that is now over.
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March 2023 by Charles Arrington
This is by far one of the worst banking locations. Go to other branches, stay away from here. They are unaware of even their own policy and procedures.
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May 2022 by Sarah Reyes
Excellent customer service. The staff and Branch Manager really care about their clients. I have a lot of other options for Truist locations, but this one is my favorite because of the quality of customer service.
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March 2022 by Evangelyn Hsu
Awful, terrible, 0/10, the absolute WORST experience here. I asked to close all of my accounts in early November 2021, and it is February 2022 and they are still not all closed. Rahul Joshi (the manager) has lied to me so many times about how he will call me back and update me on the situation. He has gaslit me, cut me off so many times, and he even tries to blame the whole situation on me. This is your warning to STAY FAR FAR AWAY FROM THIS SPECIFIC BRANCH!!!
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March 2020 by Pol USA
THE BEST customer service especially Rukhsana Islam she always greeting me with a big smile on her face.She is very helpful , fast and professional. Thank you very much for all you help. I greatly appreciate and I will definitely be a loyal customer for a long time.I have been customer at BB&T for more than 20 years and love it .Rohina Shurbaji is the best customer service she always be very helpful and professional. Thank you very much for all you help.
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March 2020 by Lek P.
The Best customer service especially Rukhsana Islam she always greeting me with a big smile on her face.She is very helpful , fast and professional. Thank you very much for all you help. I greatly appreciate and I will definitely be a loyal customer for a long time.
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February 2019 by Pon USA
I have been customer at BB&T for more than 20 years and love it .Rohina Shurbaji is the best customer service she always be very helpful and professional. Thank you very much for all you help.
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December 2017 by Ace 1
Used the atm. Was very convenient.
