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February 2024 by Michelle Newmark
I've been here a lot for the pharmacy specifically and have never had a bad experience. A couple times I've urgently needed the prescriptions and they've been accommodating with getting them in before closing instead of having me wait until the next day.
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February 2024 by Arafath Hira
Disappointing experience at the CVS on South Lakes Drive. I had a scheduled appointment for a Tdap vaccination at 6:00 PM on January 8, 2024. Upon arrival, I was informed by the male pharmacist that the refrigerator was out of service, and they couldn't administer the vaccine. When I inquired about the lack of a cancellation notification, the pharmacist responded dismissively, suggesting I go elsewhere and stating it was not their concern. Despite my request for assistance in finding an alternative location, I was met with aggression and unhelpfulness. It's disheartening to encounter such unprofessional behavior, especially when seeking assistance during a scheduled appointment.After this disappointing encounter at the CVS on South Lakes Drive, I called another CVS pharmacy to inquire about the Tdap vaccine. While they had the vaccine, they were unable to administer it that night. This added to my frustration, as it seemed challenging to secure the vaccination on short notice. It's disheartening when unexpected issues disrupt scheduled appointments, and it highlights the importance of a more empathetic and solution-oriented approach from healthcare professionals. I hope CVS addresses these concerns to improve customer experiences in the future.Seeking a solution to my Tdap vaccination predicament, I visited the CVS at 11680 Plaza America Dr, Reston, VA 20190. I had the pleasure of interacting with Ms. Chituo, the Pharmacy Manager, who demonstrated exceptional professionalism and empathy. Despite the late hour and my wife being 35+ weeks pregnant this vaccine should take within 36 weeks pregnancy, Ms. Chituo actively listened to our concerns, sought a solution, and assured us that she would make every effort to provide the vaccine that night. Her compassionate approach turned a frustrating situation into a positive one. I want to express my gratitude to Ms. Chituo for her outstanding customer service and dedication to ensuring the well-being of CVS customers.If I have an appointment and your system or refrigerator is not working as expected, what is the recommended course of action for your pharmacists?How should they handle the situation to ensure a smooth experience for customers?"
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September 2023 by Anne C.
I love the people that work at this pharmacy. I got a new form of insurance recently and have been having trouble using it to fill my prescription. The pharmacists have been very patient while explaining to me the information I'm missing. Today I was missing a specific number but didn't understand what it was that I needed. The pharmacist pulled out his own insurance card to give me a visual example of what was missing on my card. Thank you Plaza America CVS for excellent service!
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September 2023 by Jane K.
Very dangerous pharmacy. Do not go here. 1) They told me that my mediction does not renew anymore (when in fact it should renew for another year.)2) On another occasion, their automated phone system says that my medication is available. But in person, they told me to come back in three days.3) When I told them that it should be ready now, they told me that actually I should come back in 15 days. The supervisor finally corrected this person and I got my mediation.4) They put my medication in a bag which said "These are chemotherapy drugs" which they are not.SHOCKING. INCOMPETENT. STAY AWAY IF YOU WANT TO KNOW WHAT MEDICATION YOU ARE GETTING.
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September 2023 by Jack N.
Came to this pharmacy just under 5 minutes to closing. You would think this means they are still open... but not the case for us. The pharmacist told us it was closing time. 5:55pm = open 6:00 = closedThis may not seem like a big deal to some but when you need medication to get through daily tasks and aren't able to grab it, it can be extremely frustrating to have to deal with a very unavoidable situation like this. Making sure to change our pharmacy, not what I would consider great customer service!
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May 2023 by Lauren S.
Even with changes in pharmacists their ability to stock basic drugs is non-existent. For almost 8 months my families standard rx have been out of stock and take days or weeks to arrive. No explanation is given other than "I ordered it but it didn't come in so maybe it will be here....[fill inday] ". This is no way to run a business.
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October 2022 by Google user
This place is hell. I have never had a single good experience in this location. They are rude, unhelpful, inconsistent, dismissive, and rarely even get me my medications without EXTENSIVE fuss and multiple trips and phone calls. When you ask for an explanation, the employees will all give you different stories, all contradictory, none accurate. I can't believe I stayed at this pharmacy so long, and I will definitely be going elsewhere from now on. Un-recommended.
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October 2022 by Taylor Johnson
This place is hell. I have never had a single good experience in this location. They are rude, unhelpful, inconsistent, dismissive, and rarely even get me my medications without EXTENSIVE fuss and multiple trips and phone calls. When you ask for an explanation, the employees will all give you different stories, all contradictory, none accurate. I can't believe I stayed at this pharmacy so long, and I will definitely be going elsewhere from now on. Un-recommended.
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September 2022 by Logan C.
Literally the rudest pharmacy EVER. I transferred from a different CVS because this one was closer. A few days before my refill was needed, I called to ask what the status was because I hadn't heard anything. I was greeted by an extremely rude attitude. They proceeded to tell me they needed to order it. I need my new medication tomorrow, so I just called again asking the status. They rudely told me that they sent the wrong one. I politely asked if they had any intention on calling to let me know, because if I hadn't called, I would've been out of medicine tomorrow. I was basically told it was my fault and then was hung up on. What pharmacist HANGS UP on a patient!? I now get to drive to a further CVS to pick up my prescription. I totally see why they have horrible reviews. AVOID!
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August 2022 by Todd Crooks
Absolutely abominable service. Pharmacy staff is rude, incompetent, and the prices are asinine. Do yourself a favor and go to the Safeway Pharmacy in Hunter's Woods instead.
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May 2022 by Benjamin Chàgúzàghà
This store is great with a reasonable selection. What makes it great tho is that the manager and also the staff are extremely helpful finding stuff and working the best deal. If you don't have much time there is also a self check-out. Parking can be a challenge during peak time so plan accordingly. Plenty of food and other shopping nearby.
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May 2022 by drewski
very rude worker assuming wrong stuff of 13 year olds that were just looking around.
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September 2021 by Marcus M.
Worst CVS ever. People are rude, unresponsive, not willing to help. Lack of knowledge and care less about customers. Everyone should stay away.
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June 2021 by Valerie D.
Worst service I've experienced with a CVS Pharmacy. I've called and most of the times have had to wait a while, just gave up and went to the store. One of my prescriptions should've been filled yesterday (Tuesday). I was there Monday picking up other prescriptions and they told me the other prescription couldn't be filled until Tuesday due to my insurance, fine. I called today (Wednesday) because I hadn't gotten any notifications. The lady had to put me on hold to figure out what the status was and said it'll be ready after 5 today.I only started getting my prescriptions from this location about a month ago. I waited on the phone for someone to pick up many times. One time I decided to drive there and ended up hanging up because I made it to the store before any answer.Maybe they're under-staffed, I don't know, but like I said, compared to the several cvs pharmacies I've dealt with, I've never experienced all of this waiting.Comment on CVS Pharmacy in general.. I've had an ongoing issue that CVS has 2 accounts for my name. I asked them to merge it two or three times, hopefully now the problem is solved but idk. Idk if CVS needs a better system or training for the staff and more staff.. but this issue caused me to find out that 2 of my prescriptions were sitting at my past location for weeks and I had no idea because it was under my other account. I talked to my doctor and a few cvs locations to figure out what was going on. I feel bad I thought my doctor forgot to send in my prescription, but he did.. so frustrating and tiring.I will be changing locations after I get my last order. Maybe even change pharmacies all together, sucks because cvs is so convenient and there's locations nearby everywhere! Plus minute clinic and my records. Ugh!!
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May 2021 by Elias S.
Called in to have my prescription transferred from a Safeway. Gave them all the info they needed, was told they'd need 24 hours to process it.Trip 1 (3 days later) - showed up, they didn't find anything in the system about me, gave them the info all over again, and the Safeway number. They told me to come back the next day.Trip 2 - came back the next day, pharmacist admitted to forgetting to call Safeway, did it while I was there and told me she was waiting on fax from them, but since they were about to close told me to come back the next day (not once did she apologize)Trip 3 - came back the next day, she said they were "really busy" and that she didn't have time to follow up with Safeway (and that they didn't get the fax as expected). No apologies, told me to call Safeway and follow up myself (that's their job...) and left empty handed yet againTrip 4 - TBD... going back tomorrow. All of this so that I can get my active prescription switched over...So yea, that's how great my experience has been at this CVS. Go somewhere else if you can.
