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November 2025 by Roderick Gainer
Very courteous and professional.
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October 2025 by Taraneh Moghani
They are decent in terms of service and being on top of vaccines. My only issue is that even though Virginia state recommends Covid vaccine for any age above 3 without prescriptions, they require prescription for age below 18, contradicting Virginia health department . I’d change it to 5 star once they change their outdated policy
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June 2025 by Papiya Gupta
Giant Pharmacy went above and beyond to locate and secure a vaccine dose for my kid, and shipped it to the local pharmacy very quickly. A tight coordination between their central office and the local pharmacies meant my kiddo was vaccinated in time. In contrast, several other pharmacies, including well known national chains were either out of stock or provided little to no help. Giant Pharmacy's responsiveness and dedication truly set them apart.
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February 2025 by Bailey
Pharmacists and Techs deal with a lot every day, and I believe the people who work at the Reston Giant Pharmacy do a great job. Not only have I observed their patience, I have also appreciated the job they’ve done for me! When I had an expensive prescription come through, they called me first after checking the price after insurance and I’m so glad they did! I let them know I would not pay that and they informed me on what to tell my doctor to have the med re-prescribed to them in a way that my insurance wouldn’t over charge me. Taking the time to do that was appreciated. Additionally, (assuming it’s not a controlled substance) I was able to send someone to get my prescriptions with no issues. This is not the case at all pharmacies. Giant pharmacy does a great job and I appreciate all of their hard work!
Edit to add:
I’ve seen a lot of comments on here with people not having their prescriptions ready ASAP - I think it’s important to remember that just because your doctor “sent it an hour ago”, the staff still had other scripts ahead of you that need to be filled. I recommend waiting a day or two and using the app or online portal to schedule your “need by” date. There are so many moving parts to the pharmacy and your lack of preparation does not constitute an emergency on their part! Get your monthly meds a week or so prior to major holidays, try to give the pharmacy a day to fill your script, and give them a call if you have questions! I had no issues having my critical pre-surgery meds filled day-of… but I also didn’t wait until the last minute to retrieve them. They’re just human and they don’t have the same protocols as any business/job you may have ever worked before! Bring kindness to the table and they will give it back to you.
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September 2024 by Taraneh M
Friendly and helpful staff. Been their customer for the last 10 years.
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March 2024 by Jay
Never had an issue here.
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January 2024 by Pamela Hawthorne
they have always been very helpful and very nice. i read a complaint about it that they had to waitn30 min in line. that is not the pharmacy fault. sometimes the doctor orders aren’t there and they can’t do anything but wait.
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December 2023 by Karlie England
DO NOT FILL YOUR SCRIPT HERE. This pharmacy is the least functional Pharmacy I’ve ever encountered. the staff is rude, dismissive and they will not go out of their way to fill your prescription until you go to the counter and ask to be marked as a “waiter”… even if you have waited 7 hours from the time a script was called in. Then, when you do manage to get to the front of the line after 25 minutes they will tell you nothing is ready and then act dumbfounded when you request to be marked as a waiter for your medication that you need and was called in.
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October 2023 by Kalkidan Woldetensai
Very poor customer service
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October 2023 by Deborah Sanders
So called on this am not done at 4:30 pm. This place is awful. Long lines too.
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September 2023 by Sarah Anubis
Do not fill at this Giant! The note from my doctor gave a name brand and they filled generic. That Sunday, The lady at the front desk said they will have it on Monday by 4pm. I got a text saying it was ready and went to get it at 5pm. They had 1 person working the front counter and the line was long.she said she didn't have it but can order it for tomorrow. I am tired of this place and have it transferred to walgreens. I told Giant it must be name brand when they sent the prescription over and they said they will make note of it. Well, today I went to get the pills and shocker!! It's generic! I asked Walgreens and they said they were not informed it needs to be name brand. Walgreens then added a note so it won't happen again. Basically, if you need anything other than easy generic, do not go here!! The older woman with redish hair will make you angry and she has no customer service
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July 2023 by Jeffrey Hale
Never will have your prescription ready for pickup. Never in 12 years. Not once. Always a wait.
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June 2023 by Victoria
Went to pick up a prescription and after standing in a line for ages (why was only one person working the pick-up counter when it was that busy?) was told they were “still working on” my prescription. It was called in 3 days ago?? And this is far from an unusual phenomenon, but today was worse than usual. I’ve already contacted my doctor about switching pharmacies because this place isn’t worth the headache.
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June 2023 by Michelle Newmark
Today I've had the following things happen during 3 separate phone calls with the pharmacy staff:1. I tried to ask a question about a prescription after I was told it needed a prior authorization. I was promptly hung up on. I said nothing bad, wasn't upset at that point, nothing. The woman just apparently didn't feel like answering my questions?2. Second call, later in the day with different questions after the prior authorization had been approved, I was told that I wouldn't be able to get the prescribed dosage/amount even though my insurance company had said it was approved. Also that I would need to purchase narcan with it...3. Last call, 6:30pm today after calling my insurance company and being told that no, the dosage was in fact fine and approved, the pharmacist told me to call back later because there were 4 people in line and she didn't have time to talk or answer my questions.If this was an emergency, I would have been absolutely screwed. As it is, I'm down to the wire here because I have surgery in 2 days. I'm now asking my doctor to transfer all my prescriptions away from this miserable pharmacy so I don't have to go through this again. What an absolute nightmare.
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June 2023 by Tasha Simmons
Customer service rep this afternoon 5/30/23, was super rude and dismissive! I was clearly inconveniencing him and delaying his cigarette break and so he was irritated that I was asking him to do his job! The nerve of me!! He smelt of cigarettes and his attitude left much to be desired. Worst experience, EVER at this Giant. The only helpful person was self checkout person, Margaret. I went in to pick up an online order and no one was helpful and so I ended up canceling it! There are other supermarkets in the area. Harris Teether, here I come!!!
