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November 2023 by Ana B.
This J. Crew store is so tastefully styled with classic, timeless pieces for men, women and children. Currently, during the holiday season, they have items for the whole family made with the green and red tartan prints. Their shoes are made of quality materials that will last and are show stoppers on the street. They have the softest and cuddliest sweaters, cardigans and coats to keep you warm and looking stylish all winter. Their sparklers always catch my eye when I walk inside. Whether it's earrings that are sure to be a statement, a necklace, or a few, there are several ways one can sparkle when at a J. Crew.Their friendly sales associates are ready to assist, with a fitting room with my name upon their door.
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October 2023 by Carly C.
this place is awesome! been coming here for years, and this is my favourite store in NoVA. the managers are so helpful, particularly this younger female manager and young male, they were positive and make my experience worthwhile. I enjoyed shopping around at the store and any questions I had were quickly answered by the kind staff. In addition to the wonderfully kind managers, there was a young brunette associate with glasses that I found to be incredibly personable and amiable. Don't know why this place has so many negative reviews (I suppose several of them are from several years prior) as I have had only positive experiences here. My advice: this store has a sufficient amount of product, is well organised, and all of the employees are lighthearted and great for a chat! 10/10 will visit again :)
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April 2023 by Elissa H.
If I could give 0 stars, I would, but I've had other positive experiences here, so two stars for past service.Standing at the front desk today and completely ignored by staff. One lady on the phone working on a computer issue, one walked into the store...those make sense. The third who turned her attention to the team member who just walked in, ignored my presence at the counter. She finally helped when I said something after nearly 2 minutes of standing at the counter (after she helped to check out another customer) She had long hair, glasses, and plenty of frosty attitude. Hmm . Hard to say anything good about that kind of crappy service. There are plenty of better shopping experiences on/near Market Street in Reston Town Center. Start with Athleta for excellent service. Anthropologie, White House Black Market, South Moon Under, Lululemon, and others are great, too, and more interested in being helpful than disinterested.
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December 2022 by M.T.
I've been coming here for years and have never had an issue until this holiday season. The last interaction I had with the associate at the register was incredibly upsetting to put it mildly. The basic gist of it is-- if you're not white or one of their VIP shoppers, I would stay away from this store unless you wanted to be treated like garbage.
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October 2022 by John R.
I saw some negative reviews for this store and was shocked. I have shopped there many times with several members of my family and we love it. The location is great, the people are super friendly, and the store is really well kept. I plan to keep shopping there for years.
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December 2020 by Jeff Kale
Great J. Crew store with extremely friendly staff that don't "swarm" you like some retailers. Located conveniently in the Reston Town Center near ample parking. They didn't have the jacket I wanted in my size so they ordered it online for me and it's being shipped to me! Always seem to have sale items and the latest styles. Great store, 5 stars!
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December 2020 by Lauren Snow
Always tidy and merchandised nicely; the staff are friendly and helpful. I'm a big fan of this particular store!
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July 2020 by Carol V.
They are horrible and incredibly rude. I thought maybe it was because I'm black but judging from the other reviews on here, I see they are rude to everyone. WHEN JCrew finally closes, nuopenthey close this location first.
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March 2020 by Michael C
Great casual clothing!
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February 2020 by Nicolas Farah
decent collection and selection of good clothes
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September 2019 by Samer Abuwarda
I like all styles and cuts. The cloth lives for li g time and so comfortable. Must try.
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May 2019 by heyndrix
Good location and clothing if you like that type. I found everything about this store ridiculous, from the low-quality fabrics and absurd prices, to the staff making a cashier's salary expected to wear clothes on such a budget. My friend tried paying with cash and they wouldn't take the couple of dollar coins she had, claiming they weren't real money. Bizarre.
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February 2019 by Kendra B.
This is the second time I've come into this store and not one person on duty has acknowledged my presence. The store is empty and there are 5 employees there and not one of them said hello. There were two women employees in the back of the store. One older one telling a story of her move to the area. They didn't stop their conversation to ask if I needed assistance, yet I know her life story. Two employees at the cash wrap and one on the floor and nothing. I am a frequent shopper of J. Crew. Usually Tyson's Galleria or online. I will never spend money where customer service is lacked. J. Crew charges a decent amount of money for their apparel so this sort of service is unacceptable. Needless to say, I left without making a purchase. They have a huge sign at the door that says "dogs welcome" and I've gotta say they are likely the only ones being serviced! I certainly won't be back.
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January 2019 by Nurdan Karakurt
Helpful and nice workers!
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January 2019 by Bridget G.
I honestly think that normally, this store deserves a 3 star. Most of the sales people I have dealt with are indifferent at best and the parking is always a conundrum- and usually results in paying extra just to shop there. This store has two things going for it: 1) It is the only J. Crew store close to Tysons that you can ship free to. I guess they're trying really hard to kill the store at Galleria for good. 2) They have Matthew (Matt?). This guy went above and beyond when someone else at the store had goofed up. We got the packaged in time- you saved Christmas. :) When Matt answered the phone, J. Crew was a store with 5 star service. Thank you! This is the sort of service you hope you get in retail (or why not buy everything online and save time and money) but it rarely happens.
