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March 2024 by Yaro
Supermarket of materials and preparations for handmade products. A huge selection of tools, paints, clay, cardboard and much more. ? The most interesting thing is the materials and chains for creating your own keychains, earrings and bracelets.
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January 2024 by Heba Abbas
Very nice and helpful place ever
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January 2024 by Cosmic kitty
Louise (or Louisa, apologize for potential misspelling) is absolutely amazing! Helped me out as a first time slime maker choosing supplies. Lucky for me she actually used to be a pre school teacher and is thus an expert slime maker! She was able to help me customize the look and texture of my slime and choose charms. She really took her time with me and made me feel appreciated. Five stars!
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January 2024 by Timothy T
Always great products at a fair price.
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December 2023 by Stephanie Jackomis
The Reston store is generally clean and well-stocked. This is where I would go for most supplies I need from Michaels.
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December 2023 by Carm Mom
They still had necessary items for the season on Dec 1st. They were having a sale already too. Some item fabulously cost efficient already, others down to only slightly less than online but ready today. One fabulous male helper checking on everyone, helping with everything. One female shop worker, being rude to everyone and discouraging seasons greetings anyway she could.
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October 2023 by matt wartell
The few staff who were there doing almost nothing didn't seem to be interested in helping customers, not just me. It was puzzling.
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September 2023 by Jennifer Meservy
I loves Michaels but I've been really disappointed by the customer service at this location. I didn't quite know what I wanted from a frame and mat and was exploring options but the person seemed annoyed and condescending. A manager was rude when I brought something up thinking it was on sale and when I went back to her with a picture of the sign on top of a pile of what I brought, she just walked away and was rude to an associate about the mistake. There have been other times so I started going to a slightly farther location, which has stuff in better shape anyway!
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July 2023 by Cate H.
Fondant, candy melts and other baking products are consistently expired. I frequently do orders of these items and about 50% of the time they’re at least 6 months past the date on the label. Michaels, please be more consistent about going through your food items.
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July 2023 by Ione Quinn
I hate to give them this review bc the staff is really nice, but the store is always out of stock of cotton and bamboo yarn. The staff told me that there are certain people who show up the morning they restock and buy out all the yarn. If they need that much yarn in bulk then they should buy it online. Michaels has a pro store/buy in bulk store for people who need that much yarn. It isn't fair to us hobbyists who just need a few skeins when people are religiously using the store to restock their small businesses with like 50 skeins of yarn.
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July 2023 by Katie Apol
The one thing I don't like much is the self checkout when I have items that require an ID such as spray paint.
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July 2023 by Cate Ham
Fondant, candy melts and other baking products are consistently expired. I frequently do orders of these items and about 50% of the time they’re at least 6 months past the date on the label. Michaels, please be more consistent about going through your food items.
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June 2023 by Robert Freeman
Great location and great staff! Bought something online and came in to pick it up in store. Online pickup was super easy and fast. The item was slightly damaged and I came back to do a replacement and they handled it quickly and I was in and out in 2 minutes. Definitely would recommend shopping here for frames and other crafting stuff!
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June 2023 by Ethan Park
Friendly staff, lots of things for crafts or home stuff. Clean, easy to find.
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June 2023 by Arthur Pence
Quality does not appear to be as good as it used to be. Variety of merchandise seems to be down.
