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January 2024 by Suzan E. Selim
I had an account for more than 7 years, now I’m glad that I’m no longer a customer for only this branch service since I see a complete new staff from the branch manger to the teller/ receptionist all are not organized and can't trust them. when I was providing documents about a dispute per customer service advice, they don’t know what to do, asked each other then gave me blank forms to sign without guidance, the previous staff was really nice and bankers experts.
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January 2024 by Suzan Selim
I had an account for more than 7 years, now I’m glad that I’m no longer a customer for only this branch service since I see a complete new staff from the branch manger to the teller/ receptionist all are not organized and can't trust them. when I was providing documents about a dispute per customer service advice, they don’t know what to do, asked each other then gave me blank forms to sign without guidance, the previous staff was really nice and bankers experts.
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September 2023 by Passion Venture
DO NOT GO IN HERE !!! THE STAFF HERE, ESPECIALLY THE PERSON WHO ATTNEDS THE WALK-IN CUSTOMERS HAS NO BASIC ETIQUETTES OF TALKING. OVER ALL STAFF HERE IN THIS BANK HAS BECOME SO COMFORTABLE WITH HAVING NO WORK THEY SIMPLY HATE WHEN A CUSTOMER WALKS INN AND CREATES WORK FOR THEM. THESE PEOPLE SIMPLY LOOK FOR REASONS FOR "HOW TO SAY NOO TO A CUSTOMER" THE MANAGEMENT SHOULD TAKE A NOTE OF THIS BEHAVIOUR IN THIS SPECIFIC BRANCH. I AM NOT TALKING ABOUT OVER ALL M&T BUT JUST THIS SPECIFIC BRANCH.... PATHETIC SERCICE AND EXTREMELY UNACCEPTABLE "ATTITUDE"...
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May 2023 by nayyab nazar
I would like to share my experience which got at your Reston branch location on Sunset hills road.I went to deposit money in the branch and teller was really nice and completed my transaction. I requested her if I can see any banker for my loan question and she said to have seat and she will let them know.There is employee name Drew is sitting on reception, he went inside the office where there was a Lady sitting who was already talking with another employee regarding personal stuff and joking around which I can clearly hear did felt that I am in a branch. Instead of calling me inside, she asked Drew to ask him what he wants though I already informed.Drew called me and asked my details and I informed him that I forgot to put money in my Checking account and loan was due yesterday, if he can help to force pay or contact anyone in back office if they can do any help. He straight up says that he cannot do anything call employee helpline and tell them to remove your loan from employee marking. I said I am not employee anymore and if you could send request if I will call the later, but if you could help me in reprocessing the loan installment he said no and contact them. Before leaving I told him that you could have contacted back office to see any guidance on that or help as M&T is known for its customer service which I see nowhere to be seen.Drew was not welcoming or eager to help neither the other employees sitting in the office. I have been in Maryland branches, VA branches since I left the Bank always best service but was not expecting this from this branch.
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March 2023 by Theresa McCoy
Great customer service experience with Joe and team! I'm happy to have my business accounts with this bank.
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December 2022 by Sathya
The drive through ATM charges and additional $3.50 for withdrawals over the regular fee charged by your bank
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February 2019 by John F.
2/25/19...Needed to pick up some forms for work do I stopped by the bank and was greeted by John Joe and Ghani Hanif who are Relationship Bankers. Both of them and their Manager Maggie (if I remember her name correctly) where helpful and got me what I needed in a timely manner. It was a very windy day today and it got the manager Maggie out of her office to keep the door from opening and slamming. This bank is very convenient since it is close to where I go for lunch so well.
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August 2015 by Casey
Supper helpful and pleasant staff.
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July 2015 by Casey Kipe
Supper helpful and pleasant staff.
