MyEyeDr. is a community-focused eye care provider known for its commitment to vision health and a wide selection of eyewear. Reviews highlight the expertise and friendliness of the staff, with one customer praising a team member for providing detailed advice on frame styles and lens options, including an innovative anti-blue light lens. However, experiences vary, as some customers reported issues with customer service and insurance claims. One customer faced challenges with the handling of their Ray-Ban lenses, citing a lack of follow-up from management, which led to frustration. Although issues arose, the Patient Relations team was noted for their responsiveness and professionalism in resolving disputes, offering refunds when necessary. Some customers found the initial guidance on insurance coverage misleading, leading to unexpected bills. Despite these mixed reviews, many appreciate the quick service and the ability to resolve issues on-site, with one customer commending the prompt repair of their glasses. Overall, MyEyeDr. aims to provide quality eye care but has room for improvement in customer service and communication regarding insurance coverage.
I just completed my annual eye exam and had the pleasure of being served by Dr. B for the exam and Karina for the frame and options at their Reston office. I look forward to picking up my prescription glasses in two weeks!
September 2026
Great Store. I arrived and was immediately greeted and assisted right away. Staff were very helpful and pleasant to work with.
September 2026
My family and I have worked with Tina for more than 15 years. She always takes a personal approach to ensure you have a perfect fit with each pair glasses. There is no other person I would want to work with, when buying glasses. Tina is awesome!!!!
