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July 2025 by J L
This ATM is constantly out of money.
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July 2025 by Jim Reagan
The automated phone system is very cumbersome and frustrating. I called a particular branch and got a central operator not co-located. To get to that operator, I had to answer four questions that STILL DID NOT TAKE ME TO THE OPERATOR. The 5th one finally did (and don’t think you can press one or zero at any time to get the operator, you can’t). The operator then had to look up the local branch phone number to call them to ask my question, all while I waited on “hold.” This is unacceptable. It makes me want to do business elsewhere.
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May 2025 by Jakobi Mac
Meelissa was amazing she helped me through my Struggles in no time, and made me feel more than a customer.
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February 2025 by J Marz
Prompt efficient service
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February 2025 by Bay Sunshine
Best credit union
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January 2025 by Berke
I visited the Reston branch to pick up my auto loan check. It was ready in less than 5 minutes. Also the staff were really professional and friendly.
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November 2024 by Cesar “cdbe4501” Galicia
I have been their costumer for more
Than 12 years. They kept bothering me use the internet to deposit your checks. I finally do it 3 day after check did not clear I go to the bank
They tell me they are negotiating with the other bank for the money. I got mad 😠😡 they talk to me like it was the year 1950. Then the so call supervisor tells me is going to take 6 days to clear counting Saturday and Sunday 8 days. Is amazing that
with all the technology takes that long. they would not cancel the check because they were negotiating with the other bank.😂😂😂😂😂😂. So don't use the internet to deposit checks.
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September 2024 by Shanesha Hughes
They are not welcoming and they act very weird as if they don’t want your business thank god I only need to come to this bank once a month
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June 2024 by Danielle W
The absolute best. I've had to use their notary services multiple times and it's flawless. Sometimes even when I come in to deposit I am escorted back to someone's private office and feel like I have five star service. Love this place.
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February 2024 by Patrick Curtis
Good enough I have been a member for over 40 yrs!
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November 2023 by Alejandra Sutton
Went in with my husband and was helped by Dejah she was so nice and helpful and answered all of our questions. Super grateful for her!
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August 2023 by mdaje
Love this branch. Nice European style feel to it. Very personable. La Malelenie right next door and just ate at Joes. Get your money. Have a meal/drink. One of my favorite places to go for the bank!!
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July 2023 by Chaim Shulman
This is the closest bank to my place of residence and work so it’s convenient to be able to come over whenever I need to deposit or withdraw. The staff are welcoming and polite. I’m pleased that they have weekend hours and can’t the service is top notch.
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June 2023 by Sheila L.
If I could give less than one star, I would. This bank is supposed to be for teachers. With "federal credit union" attached to that name, you'd think they be FOR the hard working teachers of America. I've had nothing but problems with them from the beginning. 1. They held my first check that I ever put in the bank for 10 DAYS!!! I wrote checks because I put money in my account, nope. They bounced the checks. 2. They have continuously bounced checks for my account. 3. *****THEY CHARGE $30 A DAY WHEN YOURE OVERDRAWN!!!! THEYRE ROBBING POOR PEOPLE.!!! Any financial problems in your life? THEY MAKE IT WORSE FOR YOU! 4. THEYRE ROBBING PEOPLE WITH DAILY OVERDRAFT FEES! Most banks are doing away with those fees. Not AFCU! A bank for the hard working teachers of America? More like F.U.-CU GO TO CAPITAL ONE: NO FEES!!!!!!! 5. IT TOOK ONE MONTH TO BE ABLE TO USE ZELLE THROUGH AFCU. We're in the digital age, right? Not at Apple Federal Credit t Union! Do yourself a favor, hard working teachers of America, Never step foot in this horror of a bank that's "for the people".
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March 2023 by Allan P.
If possible I would not have given them any stars for the mortgage loan process. while Navy Federal Credit Union has been good and easy to use for car loans their mortgage processing is th worst I have ever experienced, I have purchased 3 homes prior. Navy Federal Credit Union provided a closing calculator, representatives and 6 separate closing cost estimate disclosures stated an approximat $3900 in closing costs but when I received the closing disclosure the costs had risen about 43%. the loan took around 1 month to complete and the inflated disclosure was only provided within a week and a half before closing. I understand disclosures are estimates but truly feel like a bait and switch tactic was used. While the primary incrases are in additionAl advance insurance and property taxes in addition to those calculated for escrow. A total 1@ months of home owners insurance and 17 months for property taxes. If 1 of the 6 disclosures provided to me stated the costs close to the costs provided at closing I would not have issue. In short, all devices/tools used to provide an accurate representation of out of pocket expenses to include the NFCU closing calculator, NFCU representatives, and 6 cost estimate disclosures grossly miscalculated costs causing me sticker shock. In addition, compartmentalization caused numerous requests for same or like documents. Stay away from Navy Federal Credit Union for mortgages.
