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January 2024 by Ross W.
Purchased from far out of my state location from this seller that I had never heard of or purchased from before. my purchase was at a slightly discounted price from other sellers in my large Kansas City, Missouri metro area or other sellers online including the manufacturer's (HOKA) price. The online ordering process was quick and unencumbered and required very little from me, other than pertinent information to purchase and deliver my product. I received my Hoka shoes quickly within seven days via the US mail. I do wish you could pick your shipper because the US mail was so unreliable but my shipping was free so all in all, all aspects of this purchase I would rate as A+++ I have no idea about their in-store customer service but it's anything like their website and on online ordering experience, I had. I would certainly walk into one of the store locations if ever in state to shop and ask a few questions. They seem to be confident and actual professional running specialist that can be trusted. So not Just a retail shoe and gear sellers. Thank you for a flawless experience ...
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December 2023 by M Kr
Great store with an ample selection of Maurten items and hi-vis accessories. The insole fitting computer is also really neat. I worked with Isaiah, who was very knowledgable and gave me an excellent overview of different insoles and their strengths and weaknesses.
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December 2023 by Christopher Demopoulos
This store has won our loyalty. My wife purchased a pair of shoes that were causing blisters. We returned to the store and the staff helped determine what was causing the blisters with such professional skill and care. After identifying the root cause they then helped my wife quickly find a better fitting shoe for an exchange that no longer causes pain. The service has always been exceptional!
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November 2023 by Curt Anderson
Easy and simple. Went looking for a pair of new Hoka's as I wanted something with a bit more comfort and support. They guided me to the right pair after being patient with me trying several on. Great experience and easy. They had to order them and I had them in three days as I wished a different color. Easy and simple.
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November 2023 by Fafnd graymouser
Helpful staff, great tech to find the right shoe for a person. Felt more like I was at custom tailor which is awesome. I would recommend to friends and family.
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August 2023 by Shannon P.
First time visiting the store. Recommended by our Podiatrist for our son. No one acknowledged us when we came in. I made eye contact with an employee and asked if someone could measure his feet. She looked a little put out but said sure. As she turned she saw another customer with a return, then motioned across the store for us to wait. We waited. When she came back, she never even looked in our direction. Went over to another customer who was already being help...and proceeded to chat about running and other things. We waited...and waited. Still no acknowledgement. I finally said this is ridiculous and began walking out of the store. As we opened the door, someone called out, "thank you for your patience ma'am". We will not be back! Nor will we recommend. Disappointing experience. Simple communication and courtesy could have avoided this. Customer service is important people...learn it!
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July 2023 by Michelle Newmark
I went in yesterday to get a fitting and it was a great experience. I have a lot of foot issues and they were able to help me find what I needed. Very nice, patient, helpful folks working there, with zero sales pressure. I left with 2 new pairs of good quality shoes.
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July 2023 by Holly Lewis
I went into this store in May and Todd absolutely changed my life. I started walking 4-6 times per week in March for 20 minutes per day and by May had worked my way up to 45 minutes. However, I have a history of plantar fasciitis and those walks and recovery were becoming very painful. I was initially intimidated going into a store with "running" in the title since I am a walker, but I am so happy that I did (and wish I had gone sooner). Todd spent over an hour with me, trying on at least 4 different sneakers and various insole combinations to find the right fit. The change in my walks and pain level was immediate. I had gone to another boutique-type shoe store in nova that carries comfortable shoes but the service at PRR, both time spent and knowledge was leaps and bounds above (at least if you are looking for a sneaker).Since purchasing the shoes and insoles Todd recommended 2 months ago, I increased my walks to 75 minutes and worn the shoes/insoles on a couple vacations where I had 20,000+ step days and my feet and rest of my body feel great. I have no doubt I would not have been able to sustain this amount of activity with the previous sneakers and insoles I was using. Interestingly, I was actually wearing the same brand shoes AND insoles before, just the completely wrong models for my feet/body/activity. So thankful for Todd's patience and assistance and PRR's service.
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July 2023 by J B.
Poor customer service. 3 people working in the store but can only assist one customer at a time and rudely tells me to wait a second. No one came to help. Really??
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June 2023 by Katlyn H.
I had seen Potomac River Running when walking around Reston Town Center, but I assumed the store was just for runners. I heard good things from others, so I decided to finally give it a shot. They start you off by using this machine to get your foot measurements. Then they give you recommendations based on the measurements. I tried on 5 different pairs of shoes and I found the perfect new shoe. If you are a runner, they have treadmills so you can run and they film your feet movements. They also have an assortment of clothes to choose from. I'm so happy I decided to go in store to get my shoes instead of just buying a pair off Amazon.
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June 2023 by Glen Lyle
I think I've bought my last 10 pairs of running shoes here. Service is great and I appreciate the knowledge of the staff. I also appreciate that they let me try the shoes to make sure they feel right - thats always most important when I'm buying new running shoes.
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May 2023 by Stephenie Scully
The woman who helped me ( I think her name was Jessica) was excellent. She really took her time to understand what I was looking for, helped me figure out what I liked about certain shoes and not others, was very knowledgeable about shoes and helped me find the right pair. She never tried to upsell me which I really appreciated. I’m very happy with my purchase and will definitely return to this store.
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May 2023 by Molly Sizemore
PRR did a great job of catering the shopping experience to the customer. I went in to have my feet scanned and fitted for a new pair of tennis shoes, and I was pleasantly surprised with how patient and understanding the associate was who worked with me. I don't typically purchase shoes from boutique-style shops like this one (at least it felt a little like a boutique for shoes) because they tend to cost more, but I was willing to make the purchase for the associates going the extra mile to find the right pair of shoes for me.
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May 2023 by Rod Savoia
Todd in Reston helped me by methodically custom measuring my foot and stride to recommend just the right running shoe for me. And he nailed it! So thankful I didn’t just by online. I’m sure my feet and legs are going to have many happy miles.
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April 2023 by Nicolette Davicino
Fantastic experience being fitted here for a new pair of running shoes! Jessica was friendly, unbiased, and super knowledgeable about running and all things sneakers. She was so helpful when guiding me towards a new shoe. Their staff were all very nice and not pushy at all - it’s a very supportive environment to try out new shoes. Lovely location with all the latest high tech tools for evaluating your size and run so they can best fit your needs!
