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October 2025 by H T
OMG. What service I got today just blew me away. Sergio and Kevin rocked it!!! I was looking for a part of an Elfa item that is discontinued. It is a replacement part that has no price tag. And yet they went through the trouble to help me find the pieces. All thirty missing clips for the discontinued Fascia. And they both took care of my request as though it really mattered. I am incredibly touched by their service. You bet in my next move, I’m coming to Reston for my closet design. Thank you, Sergio and Kevin for taking care of this little detail that means so much to me at this stressful time of a move in.
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September 2025 by Brandon Tailor
It was handled perfectly.
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May 2025 by J
For a store that was nearly empty, none of the many employees made an effort to initially help me. Even when I did ask for help, they were dismissive and seemed annoyed, specifically Jose. That's an overwhelming store. It doesn't hurt to check in with folks to make sure they are okay. Ignoring customers = losing sales.
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March 2025 by Alexander Biniam
A Lifesaver in a Closet Emergency!
My experience with The Container Store in Reston, VA was nothing short of incredible. It all started on a regular Tuesday when my wife’s side of the closet completely collapsed—yes, a full-blown emergency in our household. I scrambled to the usual suspects like Lowe’s and IKEA, but quickly realized I needed more than just shelving—I needed a custom solution that actually flowed and worked for both of us.
A coworker recommended the Elfa system, so I called the store and was connected with Kevin. From that first conversation, I knew I was in good hands. I emailed him our wall dimensions and storage needs, and within hours he had drafted a design that honestly blew me away. It wasn’t just functional—it was thoughtful and tailored to our space.
Kevin set up a video call with me and my wife, walked us through the design in detail, and made quick updates in real time. Once we finalized everything, I paid for the items, and by the very next day, I was picking up the order. That level of turnaround, communication, and care was unmatched.
Due to the urgency, I chose to install the system myself, splitting it across two weekends. Every time I hit a snag, I called the store, and they pulled up my design and guided me through the issue like they were right there in the room with me. That kind of support is rare these days—and so appreciated.
I’m only halfway done with the install, but I already know: I’m a customer for life. Huge thanks to Kevin and the entire Reston team for making a stressful situation not only manageable, but enjoyable
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March 2025 by Jim Jackson
Great staff who provide quality customer service
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October 2024 by Cathy Givens
Empty unstocked shelves with limited products.
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September 2024 by Alex Kiberu
I am a frequent shopper but was TOTALLY lost because I don’t know containers! Nahida and Lilly helped me immensely because I was totally lost. Kudos to them. Andrea as well..she found my phone!
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August 2024 by Antony Davies
Way too pricey. I mean, it has nice containers. But, at the end of they day, they're just containers. It's cheaper to go to Target then out for dinner and a movie.
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August 2024 by Ilyas G
customer service is astounding!!!
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April 2024 by Sandi DePhillips
If you can’t find what you’re looking for here for the home you won’t find it anywhere.
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April 2024 by Seoan Kenward
Sergio, a sales associate at the Reston store, was extremely professional, kind, and helpful during my first elfa system order. Despite installation mistakes and design changes on my part, Sergio patiently assisted me, ensuring we were aligned and offering all the help he could. His exceptional service and knowledge are highly commendable. I usually don’t leave reviews, but his assistance was outstanding, making me highly recommend the elfa system and the sales team.
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April 2024 by C C
Can hardly contain myself. Don't know where it's bin all my life! But seriously, spring organizing time is Container Store time!
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March 2024 by james palmisano
Becca at the container store helped me cut down some shelving I had measured incorrectly. Thanks Becca!
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March 2024 by Tim Flanagan
How does something that you don't think about twice become indispensable when you are moving into a new house? I never really thought about my closet. Not nearly as important as my garage and built in storage needs for that...that's just common sense...so when we bought our last house in Herndon and the real estate agent waxed eloquently about how special the Elfa closets in the MBR were I just zoned out and thought about all the things that I needed to store in my garage, and about the need to get that really cool epoxy finish with the color flakes thrown in for the garage floor, you know the important stuff that guys thought about before we became focused on the Roman Empire ... something happened in the last ten years to me though...I can't explain it...but I came to appreciate how awesome that Elfa stuff is...no need for bulky furniture in the bedroom, I had these cool metal drawers, with built in shelves, and places to hang all my clothes...and then of course just as I realized how much I loved my closet, and after telling my wife how much better my closet was organized than hers(not advisable to do that), I was told that if I wanted to keep my job I had to move to Texas...so of course after looking at numerous houses we finally found purchased a new build with existing shelves in the MBR, but honestly not even in the same league as my closets in Virginia...what I quickly discovered by looking on line was that Elfa is not cheap, but at this point, I didn't want to live without it...luckily there was a 30% off sale that made the purchase more palatable...and more importantly Liz at the Reston Container Store was able to take my measurements and pictures of my new closet, look at the pictures of my old closet, and within an hour of us walking in for appointment with her, give us a diagram and parts list of what we needed to purchase to make us happy in Texas...Of course nothing is easy, but Liz checked with the Plano Container store and Beth, their Operations Manager had everything ready for my pick up when I arrived in Texas...in the store and loaded into my vehicle within 20 minutes...More importantly, because I did the installation myself (it really isn't that hard-okay maybe a little) when I thought I wanted to rearrange things a bit, Liz was able to send me a new configuration within an hour when I described over the phone what I was thinking....and Beth managed to calm me down when I showed up to the Plano store to exchange the drawers because I thought they gave me the wrong size...of course they didn't, they're pros at this...the videos online are helpful when you are doing the installation, but it wasn't till Beth showed me how things fit together that the lightbulb above my head finally went on...and she didn't even call me stupid, which I appreciated...because honestly, I can't figure out how I screwed that up....Probably a long post to say that I love the product, and the service and attention that I got from Liz in Reston, and Beth in Plano was top-notch...Before and after photos attached....
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March 2024 by christian villena
Everything about containers and closets to save space
