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November 2023 by Nicholas Martin
Once again I was checking out and had issues with the older white woman cashier. As soon as I get there I hear "SHOW ME YOUR ID". Not a good afternoon or how are you doing, just a command. Usually not a problem, but the attitude was unreal. When she finished scanning my item, she asked me if I wanted a bag. I said yes please. She had the audacity to say "Really?". I found my self having to explain to her that I walked there and wanted a bag. I've noticed that others have had problems with her and management needs to have a serious talk with her about customer service. The store itself is great, but management needs to find a new position for her away from customers.
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November 2023 by Missy Haas
Best curbside pick up process ever. I'm not sure I've ever been in this store, but I've never had an issue with curbside pick up. Staff are prompt and friendly.
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November 2023 by Ethan Hubbard
Never going to shop here again. 2nd to last visit it was made a big deal when I asked for a paper bag as a paying customer for a purchase over $10 and then today I was eyeballing the wall of boxes they have after checkout and was told that with the upcoming holiday next week that I couldn't take one even though I was again a paying customer and I had even indicated that I wanted a small box. Ridiculous.
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August 2023 by Greg K.
Great service, helpful staff, easy parking and access. I wish their inventory was more consistent, especially for the obscure beers, seems like you find one and it's hit or miss.
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July 2023 by Carm Mom
So many options. Always reasonable prices. Then different coupons/deals available. The whole store is clean and bright and friendly.Everything is well labeled and makes sense, but there’s always someone willing to help too.I love that there’s a local section, so we can support our area.And I love that they have NA options and more than just one or two.
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July 2023 by Mike R
Great variety of wines. Too bad I find wine disgusting. I wish they had more of a beer selection. A la trappe variety would be nice. La trappe blonde is a great beer I miss drinking. Some lambics would be nice, and more Czech beers would be great.
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July 2023 by Richard
Great selection and very friendly staff who are extremely educated on wine
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June 2023 by Chris S.
This review is for their cigar store, which is inside their main wine store. They have a better selection than most of the local high end cigar shops in the area, with all of their cigars about 10%-15% less in cost than the cigar stores. Tryst also have some very high end cigars that even some cigar stores don't carry. Another nice thing is you experience none of the elitist or rude behavior from the staff that you occasionally encounter from the cigar shops managers. One difference is that the store workers probably don't have the knowledge of specific cigars if you want a recommendation or know little about cigars or just never have heard of Google.
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April 2023 by Travis Golly
These stores always have the best prices on the wines that I like. I am a big fan of Apothic and 10 times out of 10 Total is rockin the best prices. The staff is always extremely helpful and knowledgeable about the products or at least knows where to look to help you out.
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April 2023 by Tammy Newton
I normally have a nice experience with the curbside pickup, but today at Reston, the young man with long hair had a terrible attitude and walked away without closing my trunk. He didn’t seem to care much about customer service and leaving a good impression for the establishment.
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March 2023 by Aleks Mitic
Stay away!!!DO NOT ORDER ONLINE DELIVERY. TERRIBLE EXPERIENCE.I placed an order, paid extra for fast delivery and never got my order.I called the store and they blamed Doordash. Guys, I ordered from Total Wine not them, so I do t care who is your carrier.Really bad experience!!!!
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February 2023 by M M
Staff is quite helpful and ready to provide assistance. The store is very well organized and easy to navigate.
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February 2023 by Katelyn Austin
Great selection and fair prices. The employees were also very helpful.
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February 2023 by Joy B.
My first foray into a Total Wine and I was bamboozled by the selection of wine and beer. From top to bottom, boxes and racks of wine to chose from. A nice gentleman, who worked there came over and offered his help. I knew I was buying bubbly wine for our birthday dinner. I bought two bottles and then, searched for my other favorite wine, Kim Crawford. Maryland folks, their wine is about $3-$4 a bottle cheaper. What a lovely surprise. The store is clean and well stocked. I took off one star, because even though I had a 10 percent coupon, you can only use it on their winery special wines. So, I thought that was a little tricky. Otherwise, great service, excellent selection, and helpful service. I will definitely be back soon.
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January 2023 by Gregory Gonzales
Great choices on beer, wine, cigars and mixers. The staff is amazing and always extremely helpful.
