The Verizon store in Reston is known for its helpful and courteous staff, providing excellent customer service for mobile, 5G home internet, and business needs. Customers appreciate the willingness of employees to go above and beyond, with some staff members staying late to resolve complicated issues, such as SIM card problems or account concerns, ensuring customers are ready for international travel. The team is praised for their knowledge about products and plans, making the process of choosing new phones simple and easy, even for hesitant customers or those unfamiliar with the process. Customers have also shared positive experiences of staff members who are patient, kind, and attentive, investigating complex situations carefully and providing accurate advice. Although some customers found billing issues frustrating when unable to get immediate help over the phone, overall, the staff’s professionalism and dedication shine through. The store offers convenient options like online orders with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available, making it easy for customers to get what they need. Despite occasional challenges, such as difficulty reaching billing support, the store’s commitment to great service and knowledgeable staff leaves a strong positive impression. Customers recommend visiting the Reston Verizon store for any cellular or mobile requirements, citing it as a top choice for customer support and expertise.
Shout out to Thomas (manager) and Selena for providing excellent customer service on multiple occasions ! They are very helpful in explaining plans and options for getting the best possible credit for old phones. The store is clean, bright and easy to get to. Highly recommend !
June 2025
Upgraded my phone. Sales person found significant discounts I qualified for, but was not receiving. Thanks!!!
May 2024
Brennan (sp?) was great! We brought my mom in to get a new phone which she was very hesitant about and he made the process so simple and easy for her. We really appreciated his knowledge about the products and their plan to make sure she got the right phone ????
