The Verizon store in Reston is known for its helpful and courteous staff, providing excellent customer service for mobile, 5G home internet, and business needs. Customers appreciate the willingness of employees to go above and beyond, with some staff members staying late to resolve complicated issues, such as SIM card problems or account concerns, ensuring customers are ready for international travel. The team is praised for their knowledge about products and plans, making the process of choosing new phones simple and easy, even for hesitant customers or those unfamiliar with the process. Customers have also shared positive experiences of staff members who are patient, kind, and attentive, investigating complex situations carefully and providing accurate advice. Although some customers found billing issues frustrating when unable to get immediate help over the phone, overall, the staff’s professionalism and dedication shine through. The store offers convenient options like online orders with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available, making it easy for customers to get what they need. Despite occasional challenges, such as difficulty reaching billing support, the store’s commitment to great service and knowledgeable staff leaves a strong positive impression. Customers recommend visiting the Reston Verizon store for any cellular or mobile requirements, citing it as a top choice for customer support and expertise.
Working with Luis today was a pleasure hey was very knowledgeable and gave us very fast service and would recommend him for other clients and look forward to seeing him in the future
May 2026
Went for a phone upgrade - fast and friendly service. Done in less than 20 minutes!
April 2026
Eduardo I highly recommend Edgardo. He is patient, knowledgeable, and very responsive. He answered my calls quickly and provided me with a great offer. Thank you for your excellent service!
