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January 2024 by Rosie Roukas
We just bought a new car after ours was totaled in a hit and run. The irish man sold it to us, very very nice! Best prices we could find anywhere, real bang for the buck. 3 people suggested this place and the Irish man and i can see why ?
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January 2024 by Brandon Joyner
The people at this place are just greedy, and try to rip off their customers. I was there today and looked at 2 trucks, one truck the under side of the bed was rusted out and the other truck had water damage on the interior the head liner was being held up with Velcro, it had been in a accident with airbags deployed the sales person tried to tell me that he had no knowledge of a wreck on that vehicle “car fax “ I had a pocket full of cash and still was going to buy the vehicle but they refused to budge on price!!! I would not waste my time or money with this place!! The man told me “I’ve been selling cars for 40 years so I know what I’m going “ ……. But you can’t see what I’ve seen ?? And you still think someone is willing to pay 10 k on a truck in that condition? The wiring harness will be full of corrosion within a year!!
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December 2023 by Austin Gilbert
I bought a 4runner from them about a year ago January, I believe it was. I have to say I was very impressed with the way I saw Freddie, Corey, Rick and the team interacted with other several customers as well as myself. I have been too much bigger dealers that didn't help/treat me as kindle as they did. I was indecisive on my decision, and I test drove the 4runner three different times before buying it. They went above and beyond to make sure I was happy with my decision. I would/have recommended them and I will buy from them again. I waited this long to post this because I was scared about the miles(300K) on the vehicle. But I have to say its been one of the best vehicles I've owned. I have put of 20K miles on it, and it still runs just fine.Thank you guys for everything!!!!
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December 2023 by Terrie Bland
I absolutely would recommend buying a car here They were extremely.Courteous and very helpful.And they do in house financing. They have a wonderful selection of Pre-owned. vehicles.
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November 2023 by Sean Callahan
Great dealership and highly recommend! We just bought a car from here and worked with Darragh who did a great job helping us find the right car for our needs! There was a lot of selection to choose from which was nice and the dealership provides warranties and has onsite service. Also they were able to provide multiple finance options that worked out great. We were in at 9am and out with a car the same day all financed and ready to go. They also have a car detailing person who had the car (SUV) looking brand new when we came to get it. Great experience and family run business makes this a great option when looking to buy a vehicle in the Richmond Virginia area. When going here ask for Darragh - he did a great job for us!
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November 2023 by 411 L.
I purchased a SUV. It's left me on the side of the road 3 times in 2 months. Also they did a shotty job on a transmission hose. I've spent 3500.00 dollars to get the vehicle somewhat reliable. If you buy please have a professional mechanic look at the vehicle you have in mind first. Don't use Capital GMC. They will claim their vehicles are good. They "work" together to cover up useless rides
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October 2023 by Erica Donaldson
Dara the sales man was the best, he worked with me all the way, and kept me informed on everything that was going on with my vehicle. Also sold my cousin a vehicle she loves. Thank you so much Dara
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October 2023 by Michelle Edwards
IF YOU BUY A VEHICLE FROM THIS PLACE GET A POWER TRAIN WARRANTY BECAUSE IT MAY NEED LOTS OF REPAIRS!!!!!!!!!!!My husband bought me a Buick Enclave from East End Auto Richmond VA, Williamsburg Rd. in July of this year. They had a 9,000 price on it. We paid cash so they reduced it by 1,000. We paid 8,800 with taxes and fees.I asked for a Power Train Warranty which covers engine and transmission costs. Our salesman Don strongly suggested that we didn’t need one and did not want to sell us one. We insisted and he gave us a 90 warranty. THANK GOD! Because today is the third time in 2 months that my vehicle has needed to go back to the shop for repairs. The engine being one of them!
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October 2023 by Natasha Brenn
I bought a Subaru 1 weeks ago and found 2 extra parts of my suv under my driver's side seat. The car stalls when I take my foot off the break and onto the accelerator, the car makes a roaring sound like the engine is racing while im rolling the windows up, the passenger window doesn't roll down and there is a little blue coolant light that has constantly stayed on. I have called 4x and left 2 messages this week since I noticed and I was told to by GM Freddie Gay to call anytime. I called and his disgusting , unprofessional secretary that wouldn't tell me her name stated with so much anger ," he's out of the office this week, hes moving so how would we have known u called and why are u calling 30mins before we close (it was 5p they close at 6p and I work)it's not my problem those things are happening and u waited 30mins before closing to call. What do u expect me to do about it? Maybe u should call back at normal hours." Because i came back at her with that same energy she yelled AGAIN and slammed the phone down! This woman, I remember well from the day I bought that suv! That wasn't all she said to me with extreme anger and hostility today on the phone. All I wanted was a answer to why nobody called me back. A simple , they'll be back Monday would of been ok. ??♀️ she literally was yelling on her side of the phone all while I was calm! I pray yall record your calls. Plus I put down OVER HALF on a vehicle that possibly yall cheated me out of. Now I'll have to possibly get legal involved and along with BBB.
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September 2023 by Robert Trostli
I have read many of the negative reviews but have to say that I had an excellent experience purchasing a car. Don, our salesman, was well informed, attentive to our needs, and never pressured us. He responded quickly to our phone calls and emails and followed up on all of our questions. He voluntarily revealed a deficiency in one of the cars we were considering, thereby saving us trouble in the future. We ended up paying a bit more than I anticipated, but I think we good good value for our purchase. Thank you Don and East End Auto Sales!
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September 2023 by Saneko Walker
I love this place and i love the salesman, Rick! He was very funny & sweet! He held on to the car for two days & i greatly appreciate it! I love it sm! Thank you so much, Rick! If you need a car & you need someone who’s understanding - come here & ask for Rick!
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August 2023 by Kesha Temple
I wish I could give 0 stars I bought a car from this place and 5 months later it needed a new transmission and new tires when I came back to tell them about it they actually told me that’s what happens when you buy a used car and charge me first $380 to “flush” the transmission which did not work then a additional $4000 to replace it that’s on top of the $7000 I spent to purchase the car just 5 months before… needless to say if I had that amount of money I would have gotten a new car. 12,000 for a car that’s blue book value is 6,000 unbelievable all I can say is buyer beware this is not a trustworthy place to purchase a new car and the staff are completely unsympathetic to what they are selling it’s so sad I am heartbroken as a single mother, working two jobs and now without reliable transportation
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July 2023 by Nicole Legros
Great experience and good cars. Only bother is the warranty isn't very good.
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June 2023 by Christian Kirkland
*BEWARE!!!*Their salesman Dara is very unprofessional. He let me waste my time and money trying to set up an appointment at Richmond Ford. I never asked him to hold any vehicle for me which he kept mentioning over and over. Today is Wednesday. He said they sold it on Friday. It’s still listed and he never contacted me to tell me. He knew I had to appointment today for days and was okay with it. It seem liked when I came in today he had forgot all about it. I guess he’s to busy chasing money to have professionalism and be a decent human to others he’s working with.
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June 2023 by Destiny Dandridge
Do not purchase from here. My friend purchased a vehicle and in less than 60 days it’s gone bad. Seems like the mechanic or owner do what they need to do to adjust the sensors long enough for you to purchase then after every light is lit up on the dashboard. Luckily my friend will be taking legal action against this company. Do not buy they sell LEMON CARS here
